CVS pharmacy

I need to stop coming back to this store, thinking they might have somehow improved. On the plus side, the store is pretty much always clean. However, the pharmacy is the worst pharmacy I’ve ever been to. HIPPA violations, refill meds that aren’t requested, always «backed up» as in you can order refills through the app and they’ll pretend they never got them or tell you to wait 10 mins while they get it ready which really just turns into 30 mins… But anyway, if you need a pharmacy, do yourself a favor and go to the Walgreens across the street or another couple miles down westheimer to the other cvs.

We all know CVS is actually in the commercial real estate investment business owned by a detached group.
Anyway, two of my favorite pharmacists of all time worked here. They were transferred and their replacements were total incompetent people. I had lots of issues with them and switched all my prescriptions to a nearby grocery store where the service was as it should be. So, bye bye to the pharmacy. 5 at first then 1. Pitiful.
The rest of the store is a 5. The manager is a little grouchy but, seems to do a good job, no hassle returns, and every staff member very pleasant.
(5+1)÷2=3

One thing I hate more than an incompetent employee (ahem Belen) is an idiotic manager (ahem Joe) that doesn’t know how to read the fine lines.
I love CVS and although it limit purchases, the deals along with EBC is what keeping people, like me, coming back.
I have a rain check for buy 3 any Clean & Clear products and get $ 8 EBC from 03÷09−03÷14 weekly ad event code 2 000 114 024 that clearly states «any exclude clearance». Does that also excludes trial size? NO! Just because you don’t think it’s right doesn’t mean it can’t be honored ’cause after all, it’s what printed in CVS weekley ad, no? So… CVS please get it together and teach your employees how to read the fine lines and provide better customer service. Teach them their products, especially Belen & Joe, because people like them keeps people, like me, from coming back.
This store did not honor my raincheck but a neighboring store did and thank goodness because my patient was running low! Look at the pic I have attached to this and maybe just maybe you’ll comprehend the weekly deal better the next time. It’s really sad when a non-​employee can do a job better than the employee themselves. Do yourselves a favor and fire yourself. SMDH.
Joe & Belen, I will report you to corporate. Please know this won’t be the last time you will hear from me. Yall gonna learn today. ;)
Update: My Email to Corporate:
Good Afternoon,
I am emailing you in regards to an issue I encountered earlier while shopping at 6545 Westhimer, Houston, TX 77 057.
Weekly Ad 03/​08/​2015 promotional event code 2 000 114 024: Buy 3 Any Clean & Clear (excludes Clearance) and get $ 8 EBC. I went to multiple CVS store to purchase the items that week, however, it was sold out everywhere. I decided to take a rain check instead. Today, 04/​10/​2015 I went to redeem my rain check at the aforementioned address and it was not honored. I purchased my items, and the employee (Belen) manager (Joe) denied it without even looking at the ad that specified the promotion. Is that something your employees (especially a manger) is trained to do? Whatever happened to providing positive customer service to keep the customers happy and keep them coming back? In my case, I had a rain check stating the specific items, event code, and promotion and was still denied. There are plenty of stores I can shop at, because of the deals, locations, and special promotions CVS offer that keeps me returning.
A non-​employee should not do a better job than the actual employee. Please educated them on how to read the fine print and before telling a paying customer no, they should do their research so they don’t look bad in the public eye. They represent your company and when they’re not providing good customer service, it reflects the company as a whole.
I have attached the weekly ad to this email for reference.
Thank you.

Pharmacy help is like being at Ben Taub. They’re clueless and could care less about actually helping a human being.

Pharmacy only: the people are great in person and helpful but on the phone it’s completely different. IF they pick up your call it will be a 15+ minute at least. I was on for 20 minutes this last time, drove up to the pharmacy and showed them my phone and said I’m still waiting!
They’ve treated me poorly here several other times. I’m switching to Wallgreens. I’ve been with CVS for 12 years now. No more…

I’ve had two issues with the pharmacy thus far over simple transfers from another CVS. Although it is the direct result of one of the relief pharmacist, it was still inconvenient and unfortunate. There’s too much competition for this level of customer service. I would not recommend the pharmacy at this location.

The pharmacy, like at every other drug store, sucks. They have most things that you need though and the staff is generally helpful. It’s clean, which is always a bonus and it’s 24 hours. That’s what keeps me coming back.

Clean, fast, Friendly and open 24 hours!