Briley Jess Manufacturing Co

COMPLETELY SATISFIED! Briley’s had taken my ATI FX45 M1911GI in for an ejector replacement. During a routine cleaning my ejector snapped off leaving the from ejector post in the frame. I found it to be held in with Lok-​Tite. I had no choice but to have a trained professional mill it out! I dropped it off and the staff was extremely helpful. Despite the fact that the first person knew very little about the repair he got a person who did. As I filled out my paperwork he discussed what would be done and the applicable charges. The staff was incredibly great and their customer service unsurpassed! They estimated it would be $ 65 for the fitting, $ 60 for the milling, and the cost of the replacement ejector. They also quoted me 6 weeks before it would be ready. Much to my surprise I received a call in about 4 or 5 weeks and they waived the cost to drill out the front post… ABSOLUTELY AMAZING! When I came to pick it up the staff was still equally as friendly and welcoming. I joked with a couple of the staff while waiting for my 1911 to be retrieved from the back. I still have more work I want done and I refuse to bring my 1911 elsewhere! Thank you brileys for getting my EDC back up and running and doing business as it should be done! I’ll be back when I need more smith work done!

Let me start off by saying that I am NOT the type of person that wants champagne, but can only afford to be on a beer budget. I can appreciate the finer things in life and pay for those items that are worth it.
I am NOT happy at all and it would take a lot to get me to return. My big attraction was the selection and the experience. At this point, I had already been to a half dozen gun shops. The O/​U Shotgun section was slim. I had not found a place where I could compare a few of my tops guns side by side. I know for a fact I lost their attention the very second I told them my budget. I honestly thought they would have over/​under shotguns for ~ $ 1,500. There is definitely a market for $ 1,000-$ 1,500 guns out there, but not at Briley’s. I wish I caught the name of the man that helped me… I cant remember the last time I felt so belittled and embarrassed. I was told that anything less than $ 2,500 was going to be junk and I was wasting my time looking. I challenged him and asked what makes these higher end guns so much more expensive and worth the cash. I felt like he was stumped and he gave me a short answer… «They are handmade.» How about functionality differences? I told them I was there doing my research. I told him the purpose of the shotgun (sporting clays) and the type of gun I already had.(SBEII) The new gun was definitely a «WANT», not a need. How many times have you gone to the store or better yet gone to the car dealership and walked out spending more than you originally anticipated? I know I have! I fully appreciate the knowledge base and art of a true salesmen. I would have bought a higher priced gun if I was truly sold on it.

I am surprised that after so many years of being the premier gun smith and gun center, a newbie is the first to review it :).
So I recently bought a beretta A300 and being tall needed a gun fitting along with a better recoil pad. John was super helpful and patient both when I dropped and picked up the gun. I have to say that the customer service and knowledge is the best and many other businesses could learn from that.
I think Friday afternoon is rather busy but other days are better. In both instances, staff was really courteous and paid great attention to everyone around.
They have some really nice guns and chokes too and just walking around was such a nice experience.
I suggest everyone to at least swing by once and experience it for yourself.