I was very excited when I book this appointment trying this place out. Especially after reading all the great reviews. I had scheduled appointments and the day of my appointments during lunch I chipped a tooth. I was afraid I was going to be running late but I was not sure so I wanted to communicate this with the brow bar. I started calling them one hour before my appointments I was not sure if they had a policy about running five minutes late or not. I called over 15 times trying to get in touch with somebody and could not. I finally dial to speak to somebody in the salon to probably picked up and said she could not help she would have to transfer me… And then I was on hold for a very long time. After a gentleman finally picked up I told him I had been trying to get through but unable to if there were any phone issues that day. He seemed annoyed with my question. He then transfer me to somebody else I tried asking if I could be five minutes late or if I needed to reschedule but I did mention again that I had been trying to get in touch with somebody but unable to. The girl who answered stated that yeah unfortunately she was busy and they were unable to answer the phone. She replied like it was no big deal then wanted to reschedule me two hours later. I know being 5 minutes late is frowned upon that’s why I wanted to communicate right away. 50 minutes with no one answering the phone is crazy. I then said never mind all together.
Roze M.
Place rating: 4 Houston, TX
All in all, this place is pretty good. I would recommend them. However, I didn’t go with Nikki, I went with another technician. She admitted that she didn’t enjoy doing eyebrows, but was«ok» with it. Hmm, ok… She herself had very questionable BOLD eyebrows that made me suspicious of her experience and style. None the less, I continued with the appointment. She outlined my eyebrows and talked to me about what I wanted. I gave little direction and told her I just wanted them to look better — admittingly, they were in pretty bad shape and I didn’t know how to fix them or really what I wanted. She went on her way and I liked what she proposed. When she was done, it was clear they looked better and I appreciated that. I asked her for some advice on brow makeup(nope, I don’t wear any of that stuff) and she gave me some advice and used one product on me. WOAH! Not what I was looking for. It made me look scary. She told me I’d get used to it, it’d just take some time. I could tell she was a fan of the BOLD eyebrows so I gave her the benefit of the doubt and didn’t immediately wipe it off. Nonetheless, I thanked her and went about my way.(She also gave me some pretty good recommendations for lipsticks!) At home, my husband wasn’t a fan of the scary brow(my 6 month old daughter was also not impressed) and later that night when I wiped off the brow makeup I realized my eyebrows were slightly misshappen, but I think she mentioned that was an issue that would take some growth to fix. I’m satisfied overall with the look and the product that I will go again. Probably just go with a different technician.
Paige H.
Place rating: 5 Houston, TX
Definitely recommend Nikki. She was quick and professional. I will definitely be going back to the brow bar to see her next time.
Kaitlyn S.
Place rating: 5 Houston, TX
I have been going to Nikki for almost 2 years and I would never let anyone else ever touch my eyebrows! She is very professional and excellent at what she does. Nikki gives you your ideal brows every single time and I have never, ever had a bad experience. You should definitely call and make an appointment before hand because she books up really quick! :)
L. N.
Place rating: 5 Houston, TX
I’ve been searching for the perfect eyebrow expert for quite some time now and I’m so glad I found Nicki! She did my brows for the first time today and I won’t let anyone else touch them ever again. She took her time and was very precise about perfecting the shape. And she was also super nice and bubbly. Overall a great experience and worth every penny!
Kathy D.
Place rating: 3 Houston, TX
The brow bar is not the same hours as Ulta. Make an appt before you drive over here. Great reviews but hard to get in.
Zoe Q.
Place rating: 5 Eastwood, Houston, TX
I have never had a good brow wax experienced before. I went today to get my brows done I showed Nikki an example of what I wanted done. She did my brows perfectly and I have to say the experience was virtually pain free. She said the wax they use is a high quality level that rips just the hairs and not your skin. Nikki was kind enough to touch up my eyebrow area(which was red because of the wax) with concealer and makeup so I didn’t leave looked red faced, I’m usually not one for splurging but this was so worth it. Nikki is exceptional and you will not be disappointed. My brows look amazing and came out exactly the way I always dreamed they could look! Also, I did my research before coming here and the prices here are far lower than most other brow specialists spots.
Annie B.
Place rating: 5 Houston, TX
I’ve never had anything close to the quality of this place at other waxing or threading establishments. I’ve had my brows shaped here half a dozen times and by two different people and the consistency is remarkable. Though not cheap, I think the price of the services is fair for what you get. I will not go anywhere else for my brows.
Marci J.
Place rating: 5 Houston, TX
Ok so I did not realize the Benefit Brow had its own Unilocal page, WOOHOO! I have got to got to got to rant and rave about my girl, Nikki! She is totally awesome, and I love her work. I have had my brows done at lots of different places including nail salons. Let me tell you that no one can compare to the work and attention received here. Brows are $ 20, but it’s not just your run-of-the-mill brow wax either; it is more like a 20 minute pamper session. Nikki actually takes her time to measure your eyes in relation to your face and colors in(with brow make-up) your actual brow shape that goes with your face. She will show you in the mirror beforehand, and you can tell her if you like what you see OR if you want them thicker or thinner, etc. The waxing part actually does NOT hurt; to me, personally, it is quite reminiscent to the wax(I think it was beeswax) that just sticks to your hairs and not your skin. I have had my skin actually been burned or ripped in spots by other places, but not at the Benefit Brow. After Nikki is done, she will pamper you back up with cream and even apply make-up to your eye area and brows to cover up any slight redness. Nikki is VERY upbeat, friendly, professional and has great customer service. She is great to talk to where others are usually stiff-lipped. My brows look the best they ever have with her; my sister even agrees, and that NEVER happens, lol. Drop by Ulta or call and ask for Nikki; I promise you won’t be disappointed!