W Salon Hawaii

What happened to this place? My daughter & I have been getting our haircut w/​Julie for years-she’s one of the best stylist I’ve ever been to. My daughter was graduating from HS end of May. I made two back-​to-​back haircut appts (9:30am/Sat) months in-​advance because Julie’s schedule fills up quick. I explained to the salon that we were on a time crunch since my daughter had to get her make-​up done after the haircut. I asked several times if they were able to accommodate, which they replied «yes».
I received a call from the salon wks later, Julie was going to be on vacation so they needed to switch us to, two other stylist. I wasn’t thrilled, but said yes. Then a few wks pass by again, salon called & asked if we could come in @ 10am, instead of 9:30am. Again, not thrilled because of the time crunch, but they assured me everything would be ok.
On the way to the appts, the salon called and notified me that my stylist was going to be late. We get there, my daughter’s stylist-​not there either & didn’t show up until 10:20-ish. It’s now 10:35am, I get up, start talking to the receptionist, letting her know that I’m not happy-Julie’s not there even though we bk’d mons in-​advance, they knew about our tight schedule, the stylists are late, that I needed to cancel my appt since my stylist wasn’t there & we had to leave soon. Poof, my stylist finally showed up.
We both asked to have extra product put in our hair because of the humidity, our hair had to look good for afternoon pictures. This is suppose to be a high-​end salon, my stylist is talking to me about haircare while blow drying my hair. I can’t hear a word she is saying, she obviously needs more training in salon etiquette.
While I was getting my hair done, an employee walked in-​she looked like she literally rolled out of bed & put on wrinkled clothing. She looked an absolute mess! Unprofessional.
I will say my hair was cut well & styled the way I asked, but within an hour all the curls fell out & my hair went flat. My daughter’s hair was ok, her stylist was nice but he had difficulty w/​speaking English. We paid well over $ 275 for haircuts/​styles for two stylist that weren’t «Master’s», in their early 20’s who lack the caliber to work @ a high-​end salon & that were late to work-​probably for partying it up the night before.
I’ve recommended this salon to so many people over the yrs, no more. It’s not high-​end anymore and we won’t be back.
**We barely made it to my daughter’s make-​up appt on time. Had to rush to get there**

I received one of the worst haircuts of my life from this salon, and I will never go back. I don’t remember the name of the stylist. Female, very short, has an accent. She does not listen to the customer, and she does not know how to cut hair! She cannot even see when the length is uneven. I was very specific — don’t take length off the sides, make the bangs very short and very short and neat in the back. What did she do? She took almost all of the length off the sides, would not cut my bangs how I asked and made the back uneven. In the end my hair looked like crap, but all I could do is pay the fee and wait a couple months until it grows back enough to get it cut again somewhere else. I hope I have better luck next time I put my hair the hands of a stylist on this little island.

For the longest time I would only get my hair cut by a family friend at home cause she would take off the exact amount I requested rather than go to a salon and always have my hair shorter than what I wanted. But when a friend asked me to help her friend who was looking for someone to cut their hair for a workshop, I thought why not cause I could definately use a different hairstyle. But OMG I was definately not expecting to fall in love with not only my new hairstyle but this salon! After Lyn cut my hair at that workshop, Ive been going back ever since. This place is absolutely amazing! Lyn will work with you to get the perfect hairstyle or color that youre looking for. They do a full wash and rinse and even a little head/​neck massage. The only thing is that it is a little pricey but hey, you get what you pay for and its completely worth it! I always leave extremely happy with my new hair and you bet Ill keep on going back!

The last time I cut my hair, I vowed I had found «my hairstylist.» Though I love him still, truth be told, one of my greatest impulses is getting my hair cut.
Well, today I had just that irresistible impulse. I am well past the days of dropping by Mastercuts/​Supercuts, but most salons require days or weeks or even months for you to make an appointment. In the ideal world in which I am organized, live on a routine, and have a schedule, I could accommodate that.
However, I need to be able to call a salon in the morning and get my hair done by that afternoon.
Luckily, W Salon met my needs. I’m so so happy with the service I received. Akane was able to take me less than two hours after I called to see if they took walk-in’s.
+ Located in the same complex as Phuket Thai in the Ward area, there is ample parking nearby.
+ Before using any products in my hair, I was asked because it would be an additional charge. Bonus points on this because so many salons just put stuff all up in there and charge me $ 30+ for something I didn’t ask for.
+ They have a receptionist. Big plus for me! With most other salons, the stylists are all independent and you have to contact them individually to schedule something. It’s hard not having a central source for scheduling if you don’t have a specific stylist you prefer.
Overall, awesome friendly service. Akane listened to my wants and pulled up a picture for me of a style she had in mind. She let me check on her progress throughout the cut, making sure not to take off too much and to thin it out as much as I needed. Awesome place — I’ll be coming back to try a color later !

Had really long hair and got it cut by someone at another salon. Hated my hair since then.
First of all… Called to see if there were any openings since my husband and I were headed into town. They didn’t have any so I kept looking through Unilocal for other great salons. Less than 5mins later The receptionist calls me back saying there was an opening and if I wanted to take it. Of course I said yes.
Came in… Akane was my hairstylist. Told her my hair problems. She worked her magic and styled my hair better than before. Yes my hair is a bit shorter than I wanted. But that’s the sacrifice I made.
Thank you Akane!

First class salon!!! I’m just a barber shop kind of guy. However, the first class treatment at a salon like W Salon makes you want to come back for more. Thi’s attention to detail and understanding of what’s «in» made me feel like this guy knows his stuff. Highly recommend W Salon!

I have been getting my haircut here for years. I was recently unhappy with my haircut for the first time since I first started going to the W. The manager/​director immediately noticed my dissatisfaction, dropped what he was doing and proceeded to fix my hair to my liking. I was extremely happy with the finished project.

Went for a eyelash fill that turned out very disappointing. I should have listened to my instinct and not gone in when I called and got a 2:30 appt, but 15 min later got called back and said they could not take me at that time. I took the 5:30pm appointment because I was desperate.
Lesson learned — do not take an appt, when you are desperate.
When I arrived the male at the desk was very friendly. He greeted me with much enthusiasm and was the nicest person in the salon. He walked over to one of the females and whispered to her. There was a client being worked on by another stylist and 2 females that worked in the salon were talking to client. I had a feeling one of them was Wendy that was going to work on me.
After waiting for 15 min in the lobby and listening to their conversation, Wendy finally, said Oh are you ready?! No introduction of who she was. I knew who she was because the male receptionist said her name was Wendy.
Yes, I was ready for the last 15 minutes while you had you conversation. I was a bit annoyed, but just wanted to get my lashes done.
We went into the room and normally the atmosphere is quiet and relaxing, but this room was not. It is located right next to the washing area and it is noisy. Not relaxing at all.
Wendy was quick — she took about an hour. After she was done, she said Oh, I made it curlier. I hope that’s okay. Um, ever heard of asking first before you do the work?! It was very curly and it did not look as good as my when my girl at Summer Eyes does it.
But then again, I was desperate.
On my way out of the room to pay, again, the receptionist and Wendy is once again whispering. Very bad customer service as it just leads you to believe that they are doing something unethical. Or talking about you. Nonetheless, It’s never a good business practice to be whispering in front of customers.
I left a $ 20 tip on a $ 80 job, because I believe in tipping. A few days later, the lashes began to fall out. They fell out in clumps. I had definite holes in my lashes and it looked horrible. Will never ever go back of course, but want to let all Unilocalers to know — DO NOT GO HERE FOR LASHES!

The unprofessionalism of this place is unreal. Trying to get an appointment with them at a time that best suited me was apparently to difficult for them. I tried to speak with the manager and all she did was get rude and snarky, maybe she hadn’t had her cup of coffee yet, idk but it was uncalled for and unnecessary. You would think the customer service would be much better from a salon that’s been praised as much as this one has. Guess that goes to show the type of people that work there.

If I could give this salon 0 stars I would. The experience that I have received from them from start to finish was absolutely horrendous.
It all started with me wanting to set up an appointment for a hair cut and they call me back an hour before saying they double booked me and would have to set a different appointment. Fine, I’ll take another appointment but in the time I found my stylist who does cuts at another salon so I cancel and go with her.
I need a color and my stylist only does cuts in her salon or I would have gone to her but I decided to try this salon out. I call in specifically asking for someone who is experienced in color. I went to beauty school myself so I am very particular.
Four hours of my time was spent at this salon and my hair came out atrocious. It was not anything that I had asked for and completely brassy. I called in because I had paid $ 400 to get it done and I’m so upset I don’t want it to be fixed, I can go ahead and go buy the color and color over it. I call into the salon and they tell me that they don’t do refunds unless they have tried to fix it. Why would I return to a salon that just messed my hair up?! And when did I sign a release form stating that if they messed up my hair that they would not refund me my money? I didn’t!
I spoke to a manager and she cut me off while I was trying to speak to her and kept saying that it had to be fixed and when I asked her not to cut me off she was silent and then when I paused asked me «are you done now? Can I speak?» I have seriously never been so upset with a service that I have had to even write a bad review, but this salon treats their customers with no respect and they have incompetent stylists. You’re better off going to Super Cuts.

High quality coiffure created here!
My boyfriend had medium curly hair and we wanted to find a stylist who was well-​versed in creating a style that is business-​appropriate but also stylish and easy to maintain (i.e. wash ‘n go, styling or products required).
Everyone at the salon was friendly and had tastefully trendy and impeccably well-​coiffed hair, you’d think we’re in LA :-) The hairstyles being created for each client were also magazine-​worthy.
We met Jeff the stylist and showed him a picture in men’s magazine. It was fun watching him trim my boyfriend’s hair like a talented artist creating his latest art work.
We enjoyed the whole experience and the hair cut was really good!

Carmen was awesome. She did a balayage and cut for me. I am super happy with the results! And I practically fell asleep getting my hair washed/​head massaged… soooooo relaxing and nice. Looking forward to coming back in a few months.

I am very picky when it comes to my hair, especially the cut. After leaving my previous hair stylist I spent the better part of four years looking and experimenting with different salons trying to get the same cut with no luck. Advised from a friend to make an appt with Thi, my only regret is that I didn’t do it sooner. Thi knew exactly what I wanted, and understood exactly what I was talking about. He is legit the best. Not to mention the care they take to make sure you are comfortable while receiving their services.

We were in Hawaii for the holidays and I needed my hair done for an event put together by my mother in law the week after our wedding. W Salon was able to accommodate me an hour earlier!!! than their opening time so I could be on time for my event. Jeff was amazing. He made my hair look so good and he used very good quality products. I highly recommend this place and Jeff.

I just came from getting my hair majorly corrected with a wonderful haircut from Dustin. First off going in on a Sunday was nice because I made a same day appointment and it wasn’t busy or crowded and I didn’t have to wait. The head massage was amazing as usual. I love that they give you a little blanket to stay warm and let me rest with a eye blanket while my treatment set.
I had to let go of approx 6 – 8 inches because I had a Japanese straightening last year. Biggest hair mistake ever! Dustin asked me repeatedly if I was sure I wanted to go that short but I reassured him I wouldn’t regret it! He made sure the cut would work on my hair straight or curly.
After a very efficient service, and lots of good conversation including cooking tips I am very happy I found them since they left Ala Moana. I will be back!

I don’t cut my hair often so I didn’t really know where to go until I came across W Salon here on Unilocal.A few weeks ago I went to another salon and they completely killed and butchered my hair and I paid almost $ 300 for it. I’ve tried deep conditioning and using coconut oil, but nothing could save my hair. I decided this morning I had to chop off all my hair after 4 years of growing it out. I called to make an appointment and they fit me in instantly.
I came in at around 1:20 and was taken in immediately. Let me just say all the workers are amazing, especially Jeff! I came in just wanting a haircut and left paying for a deep conditioning and toner as well and I’m SOOOOOOOOO happy that Jeff recommended those to me because I am in love with my hair. We spoke the entire time I was there and he just makes you feel like you knew each other for years. He knows what he’s doing and so sweet! If you’re looking for a salon THIS is the place to go to. I would never trust anyone else with my hair after this. It was an amazing experience.

I came in for a much needed hair appointment to cut off the last of my bleach damaged hair. I wanted a long bob slightly angled. Convenient location with ample parking. Made my appointment the night before through their online booking system. Super easy and convenient for me!
Shop is cute and employees very friendly and nice! One of them even walked with me to find the closest ATM! Love these guys!
I had Chris and he did an amazing job! He really knows what he’s doing and took the time to explain everything to me. Super fun guy. Showed him some pics of what I wanted and he totally rocked my cut! It was cute and exactly what I wanted. He even styled my hair with cute loose curls (like the pic I showed him) to add more depth to my hairstyle.
Total cost for high end quality haircut with shampoo/​blow dry and style =$ 50! An amazing price! Will be back for regular trims from here on out!

Ever had those life events linked directly to your hair?
Break up with a boyfriend– donate hair to a good cause!
Graduate from college? Go from long to short!
Turning 30?! Goodbye Virgin hair, Helloooo color!!!
Yes– this is how I roll.
And, the result?
Excellent!
I came in to W salon and was recommended by Wendy to go to Jeff for a Balayage.
I told Wendy that I was a breastfeeding mother and didn’t want to have any chemicals leach into my scalp and the roots of my hair.
My husband loves my silky virgin hair as well and so I didn’t want it to be bleached either… My sensitivities to chemicals also made me uncomfortable coloring my hair for the first time and not know what was going to happen to it, or me!
Nevertheless, I was turning 30 and felt it worth celebrating in some way so I felt brave and adventurous and got what they recommended: a balayage– it’s basically highlights but with a twist!
It’s a 4 hour process (cut, color, treatment, style). They paint on the color in a more artistic way than straight lines. The idea is to blend the flow of your natural hair color at the roots to the color that you choose, which gives the hair more depth and dimension. This technique does not involve coloring at the roots/​scalp and is much more subtle and therefore natural than the ombré technique. Hence, low maintenance and requires limited touch up if at all– (which perfect for a busy mom like me)!
My hair is a dark reddish brown– think Asian hair bleached by the sun so it has a reddish tint to it instead of jet black. Since it was virgin hair, my hair absorbed the color well and looks fantastic – exactly like sun-​kissed hair!
It is not frizzy or burnt, or orange. It is not 100% silky like before but it has a smooth texture to it, which I like! It’s also extremely subtle and so it doesn’t look like I did anything super drastic that would freak my husband out and he liked it!
All in all, I’m a very happy client that would return again for sure! Thank you W salon and especially Jeff for taking care of my hair so well! Highly recommended! :)

As a busy working mommy of an active toddler, finding time to get my hair cut is difficult. So my hair has been growing out and needed some TLC! My regular salon is closed on Sundays but I finally had some time to get a much needed haircut. Thank goodness I remembered a gift card to W Salon. I called and Storm was so nice! He not only found me an appointment, but asked about what kind of haircut I was looking for and matched me with the perfect stylist! Chris was so nice and really knows his stuff. He has a very positive outlook on life and I enjoyed chatting with him as he cut my hair. I had decided to cut off quite a bit but I was very comfortable with Chris because he really took the time to talk with me about what he thought would work. I LOVE my new haircut and will definitely be coming back from now on! Thanks Chris & Storm!

Make reservation online, forgot which barber I have make appointments with. So they just assigned me who ever is available. My very first time visiting this salon. Walk in with exciting and walk out crying. Feel like the barber they assigned to me is very new! They have use my hair to help him build skill! While cutting my hair, his hand is shaking! Unbelievable, after finished putting on glass, need to hold my manner to not swear at him, cut my bands like it has been bitten by dog! Never ever going to come back! Pay 38 dollars for dog bit hair style. Good luck all of u guys who read this review! Hope you will not have the same person I have

I came in today with a hair emergency as I desperately needed a cut/​color but couldn’t wait until my next scheduled appointment with my usual stylist. I was quickly welcomed in by the sweet charm of their receptionist, Storm, who was able to get me on their schedule with a stylist I had heard rave reviews about earlier. What a relief!
Jeff took the time to listen to what I wanted, and we had fun throughout the process which is always a bonus! I was immediately complimented on my hair by my man and my son as soon as I got home. Yay!
Everyone here was so sweet and I’m glad that my needing a last minute hair fix brought me into this salon!
Thanks again, Jeff, Storm and the rest of the W Salon team!

Hi,
My name is Karanna and I was refered to see Chris. I have seen him ever since and is my formal Hairstylist. His style is so precise and I have been bring my friends to see him as well. Highly recommend W Salon and ask for Chris. He is wonderful!

This place was amazing! very welcoming and family oriented. Jeff did my hair and took my terrible gray high lights and flipped it upside to an amazing honey blonde ombré. two sessions later it is everything I could have asked for! for friendly environment and the workers are hilarious. never going anywhere else again. thanks Jeff!

I got my hair cut and styled here yesterday by the fabulous Dustin, and was incredibly pleased with my experience! Dustin listened to exactly what I wanted and delivered. He even styled my hair into beachy loose curls because he knew I had a girls night out to attend right after the haircut. Excellent customer service, and I got a lot of complements on my hair from my friends :) This is saying a lot, because I’m so picky with my hair that I waited two and a half months of living here to find a place to get it done.
The salon itself is chic without thing being pretentious. I loved the modern, yet warm feel… it was reminiscent of the one I went to in Chicago before recently relocating to Hawaii. The only thing missing is my complimentary glass of wine ;)

Lyn is welcoming, professional, friendly, and very talented. I’m new to the island, and she made me feel very comfortable. She also listened well to my hair history, needs, and wants, and delivered excellent service. I am very happy with my new cut, style, and conditioning treatment. Thanks Lyn.

Got my hair done by Jeff. I think I finally found a hair salon that I’m satisfied with. I’m the person who isn’t dramatic by a bad hair cut. Hair is hair, and it’ll grow back. Jeff was very professional and personable. Made sure I was comfortable all the way through. Highly recommended. Thanks Jeff ! I’ll be back.

Jeff cuts my hair. He always does a great job. He’s maticulous about the details which I love.

I recently relocated from the mainland to Honolulu. I was searching for a new stylist when I came across W salon on Google. Immediately I was drawn to the positive comments and called the salon to make an appointment. The reception was outstanding, the customer service impeccable. Jeff cut my hair exactly as I asked and took time to do a good job. He gave the best help massage that I nearly fell asleep. His attention to detail and courteous manner far exceeded my expectations. I have booked my next 5 week appointment with Jeff and look forward to a long relationship with salon W.

Having the same stylist for 15 years in Los Angeles and venturing to find a new stylist is no easy feat. Entered W Salon today and met with a friendly and welcoming staff. My Stylist was Dustin and he without a doubt, exceeded my expectations! Not only was he professional, courteous, personable, and genuinely listened to the style I was looking for, he totally delivered!!! My color (partial highlights with toner) was spot on! My cut (long hair) framed my face perfectly and was just the refresh I was looking for! Thank you, Dustin for the awesome new look! Couldn’t be happier. Will definitely be returning! Ask for Dustin, you won’t regret it! Aloha!

W Salon is where it’s at. Great customer service and smiley helpful people all around. Dustin did an amazing job with my hair and listened to exactly what I wanted. Thanks D!!! Great product. great people.great experience! Go and check this place out!

Google maps won’t take you to the new location yet, but definitely a great find once you get there. Jeff did a fantastic job and definitely will recommend to friends.

W Salon’s grand re-​opening in Kakaako has finally arrived! What’s new and exciting — If you’re like me and love finding new, urban-​chic spaces to relax in, you’ll enjoy W Salon Hawaii’s new Kakaako location. At long last, the design concepts we’ve all been treated to on IG and FB are a reality. The salon now features a comfortable seating area for people to comfortably lounge and wait for their appointment.
W Salon owners Wendy Do and Thi Nguyen (Creative Director and Master Stylist) honor their promise to provide a higher standard for hair styling and salon service here in the islands. Now I no longer have to count the days down to the next LA or NYC trip to get a haircut worth keeping, and besides who could afford to do that? You’ll want to trust your precious hair to the experts at the Best Salon of Honolulu in 2014 and 2015.
W Salon’s roster of stylists include a number of talented Master Stylists and colorists who can help you attain your desired style, whether it is classic and elegant, or perhaps something more fashion forward or cutting edge. Over the years, I’ve worked with a half dozen W Salon stylists for hair cuts and styling for interviews, auditions and new head shots. The team is effective in maintaining a desired style, or changing things up for the season.
As with any visit to a high end salon, you can maximize your returns by bringing in a photo and paying close attention to which styling products and tools are being used to recreate your style at home. Since I tend to be more of a «wash and wear» sort of guy, I appreciate the W Salon team’s patience when I ask to be taught how to style my hair particularly for more versatile medium to long length. Majority of the hair styling products I purchase is from W Salon; Kerastase and Shu Uemura have been the most effective solution to stubborn, thick Okinawan hair.
Communication is key to long-​term relationships with a stylist, and W Salon has made this easy by being available through phone, text and a brand new website for booking appointments. The web request forms are particularly convenient when I’m too busy to call in during the day. The staff is always prompt in following up for appointment requests and questions regarding product availability.
The staff is friendly and professional. I’ve gotten a number of styling ideas from them over the years. The style and look of the salon is consistent among its employees and well-​maintained so that clients get immersed in the latest styling trends.
Recommended stylists: Thi (Master Stylist), Julie (Master Stylist)
Parking is conveniently located beside the salon in a private lot. Bring your quarters or credit card to pay for a ticket at the booth and throw it on your dash. Be advised that the parking lot is not covered, so you should plan accordingly if getting your hair styled for a special occasion. Bring an umbrella for rain or shine if that’s your thing.
There’s a new option to book online if you’re like me and realize it’s time for a trim after hours. The staff is always prompt to get back to you and be sure you are set for what you need.
Congratulations on the new space, Wendy and Thi!