Straub Doctors on Call – Sheraton Waikiki

This is the best medical facility in Honolulu area, the front staff is nice and helpful and the facility is immaculate.
I’ve yet to find a primary physician so I’ve been coming here for 3 years now, and my experience has always been great. The nurses there are nice and caring keeping you informed at all times.
The wait times can vary, but I’ve never had to wait more than 30min. They accept most insurance, so I would double check with them ahead of time.

Was a guest at the nearby Westin and had an unpleasant problem but certainly not ER level.
On a Friday night, wait of maybe 40 minutes. They accepted my out of state insurance card.
Doctor (transplanted NY ER is early 70s) was helpful, funny, sensible, and compassionate.
I travel a lot of many «Doc in the Boxes» are rude, pre-​emptoru.
NIT THIS PLACE.
Highly recommend it.

If your staying in the Hilton Hawaiian Village there is a STRAUB Doctors On Call in the Rainbow Bazaar 2 °F.

This is the best medical facility this side of Oahu! It’s clean, the staff is professional, and they are open late.
They said it would be an hour wait, but it was under an hour before we were called back and they were very quick and efficient. Even after running one test, seeing the nurse twice and the doctor twice, we were again out in under an hour.
And the prices were great, even without insurance. Call and check, they are very reasonable.
This Straub clinic was a huge improvement over the first place we tried. The first place wouldn’t even see us even though we were there two hours before they closed. And that place was disgusting! I saw a dead cockroach on some of their old and dusty brochures and the windows and floors were filthy.
The Straub clinic takes care of visitors and kamaaina with plenty of aloha spirit!

Great assistance! Did have to wait 30 minutes, and appeared that the medical assistant who took my vitals was new, but the doctor was great and he was on point.

These guys were great! I was the first one at their doorstep this morning after a long night, and they welcomed me in, diagnosed my problem, provided treatment and follow –up instructions and I was out in 35 minutes. I wish my own doctor at home was as responsive and attentive.

I went here late at night after a moped accident. I wasn’t hurt too badly, just a few cuts and bruises, but I wanted to get everything checked out. Its a little a difficult to find in the Sheraton since its below the entrance of the resort. Though, when I entered I was pleasantly surprised by the décor. It is very modern considering its location. The staff is pretty friendly, I talked with the younger woman who was funny and understanding. The wait was about 30 minutes, but it was okay seeing as how they have a TV that plays the Food Network. The doctor was friendly and understanding, he didn’t want to do unnecessary testing as some doctors would. I’d go here again because it is so convenient and close to any location in Waikiki.

No one expects to get sick on vacation but if you are sick in Honolulu, then go here. They have their shit together! They had me in and out in 30 mins & they accepted my BCBS of California PPO insurance. I had Dr Tish & he was fantastic! This office looks very new, not sure if it was remodeled or just opened but is very nice. My hotel was only 2 blocks, so I walked. It is located, somewhat beneath the Sheraton entrance by the tour companies. Staff & nurses were super friendly & polite, not like regular nurses on the mainland.

Aussie in Hawaii after cruise. Got in straight away after filling in many pages of paperwork. Receptionist was very helpful and patient as she was using a telephone interpreter service for other non English speaking patients. $ 200 U.S. for consultation. Did test and came back positive for Influenza Type A. All up $ 576 U.S. Including four different medications. Tamiflu is very expensive. I guess you get what you pay for. The staff were very helpful and professional. If insurer pays up this one visit will cover the cost of the insurance. Recommend this place for tourists — as long as you have insurance.

Checked in last night for my cold symptoms. I was greeted right away by the Patient Service Representative she made sure all my information was up to date. There was no line so they took me in in 10 mins after signing in, nurse was nice, the doctor came within 5 mins to consult with me. I saw Dr. Kauhane and he was very concerned with my health, asked me questions and listened to my cold experience for the prior week. I was out of the clinic within ½ hr! Validated parking as well. It was a great experience and that’s what all clinics should be.

Open late and convenient. I honestly don’t have a primary physician since i don’t like going to the doctor’s so this works with me well. Nurses are nice and process is smooth. I live close to Waikiki so it’s well worth the cab ride if I don’t want to drive.
They just moved to the Sheraton with a brand new facility! :)

Woke up on Saturday with pinkish, watery eyes. NOOOOO. I waited it out and bought over-​the-​counter eyedrops hoping it would get better.
6pm and now my eyes were RED. ugh. Boyfriend came home and asked if I wanted to go to the ER. Hm, no thanks… don’t wanna pay the ER fees and wait hours in that freezing waiting room but i also didn’t want to wait till Monday to see my doctor, so decided to try my luck at Straub Doctors On Call in the Sheraton Princess Kaiulani hotel in Waikiki.
I’ve been here before when I didn’t have health insurance and wait time was never an issue and the copay wasn’t too bad so I thought nothing can go wrong by coming in again. SO glad I did!
When I walked in around 7pm, there were 2 other people there — one guy waiting just about to leave and the second one paying. Perfect timing! After filling out the short-​form paper work (since I’ve been here before), updating my contact info with the suuuper nice receptionist, and paying my $ 14 co-​pay (they take insurance here!) I was called in within 5 minutes. Love the speed here!
Nurse was very polite and friendly — checked my blood pressure and weight and eyesight with that big «E» chart and got me into a waiting room within no time. No more than a couple minutes later, Dr. Morrissette walked in and checked my eyes out after sanitizing her hands in front of me [maj points for the sanitizing]. She was sooo nice. Last time I visited the Doctors on Call, the man doctor guy was a little rude, to say the least. Anyways — she asked which pharmacy I’d like to pick up my antibiotic eyedrops at and had me on my way. Yup, conjunctivitis (pink eye) it is! UGH. Boo me.
Speedy, friendly, efficient, clean… what more can I ask for at an Urgent Care facility?! LOVE.
I got a card in the mail a few days later thanking me for coming into Doctors on Call from the receptionist and will be getting a survey in the mail about the service I received. How awesome is that?!

Staff were nice and welcoming. Paperwork was easy to fill out.
The waiting room was old and needed updating.
Didn’t wait too long to see a doctor and he was very pleasant + got me what I needed.
Overall, a great experience for a walk-​in clinic. Good option to have while deciding on a PCP. (I think I’ll go with a Straub doctor based on this good experience.)

Just awful. Sent there by Straub Hospital. Waited half an hour. Got blown off by a rude doctor.
I work in a hospital… and if one of my docs treated a patient as dismissively as they treated my mother, I’d file a «report of contact» on them.
Never again.

I love Straub Docs on Call!!! Dr Tash and Iris, RN are awesome! Thank u for taking great care of me. I learned a lot about caring for jelly fish stings the correct way;)
Mahalo!!!

T’was a busy day in Waikiki while it’s flu season and the tourists paraded the city on a Sunday evening. Thankfully, I had walked in at an impeccable time. It was 6pm and there was about 5 patients before me. The process was quite simple and fast.
I walked into the Princess Kaiulani Hotel, which wasn’t hard to spot since it’s off Kaiulani Avenue. I walked into the clinic and you’re immediately greeted by the front desk for check-​in. They will ask for some basic information and will ask you about your insurance and give you a clipboard to sign which is not a lot of information to input. Afterwards, they will have you sit and wait for a few. At the time, I had only waited about 10 minutes to be put in a room and be seen by a doctor. In less than 20 minutes I was out the door with my doctors note and prescription medications.
The staff are absolutely friendly and can speak multiple languages since the clinic is located in the hotel. Their hours are 7am-​11pm, which is great for anyone living in this area and for those that are out of towners. The only caveat is they do not have parking designated specifically for the clinic. Parking is a huge challenge in this area unless you’re able to find street parking, garage parking, valet or walk if you live in the area. Otherwise, I would highly recommend this place.
Additional info:
–Free Wifi is available
–TV is available
–If your insurance is either QUEST/​HMO or an insurance Straub doesn’t take, please be ready to pay a hefty amount on your way out. I would highly suggest to call them first to make sure you are either fully covered for out of network services or they will suggest you wait for your doctor or head straight to the ER.

Friendly, fast and efficient. The clinic is clean and well run. I thoroughly enjoyed their service. The staff were friendly and kind. Answering questions when I became lost on how to get there. I waited for 30 minutes and was there approximately an hour.
But length of time is harder to measure. As it could change throughout the day. They’re open from 7am to 1130pm every day! Amazing ;)

We stopped here today as my wife wasn’t feeling well when we arrived in Honolulu. We waited less than 10 minutes after filling out the paperwork. They quickly diagnosed the problem and told us what she needed to treat it. Because it was late on a Saturday and most pharmacies were likely closed they gave us the antibiotics straight from their own stock.
The cost was more than affordable and they accepted our insurance as well.
All around great.

Yes. I’m a serious fan. I had a situation, not an immediate one, but eventually I wanted to go to the doctor to see what is going on with my arm. It’s been in pain for almost a month, my hand, all fingers; I thought I injured myself but the pain did not seem right so I called Straub to get a doctor recommendation because I don’t live here anymore. They referred me to their on-​call office. Even my mom did not know about this place.
Anyone can go here, insurance or not. My mom thought she could only go to her doctor, but actually, she could go here if she wanted to. So it was in the evening, and I live near Waikiki, so why not check it out and see what the doctor has to say about my symptoms. The office is on the first floor of the Sheraton PK hotel. You cannot miss it when you enter the hotel.
What doctor can you go to that is available until 11pm? If it’s not an emergency and it’s not 11pm yet, consider coming to this office if you’re in the area. The waiting room is pretty large. They have many chairs and magazines for you to read if needed. The forms are easy to fill out and I only waited 5 – 10 minutes until I was called. But not every time you will be that lucky. They do not take appointments.
I got called in by the nurse and she took my BP and my temperature. The device she took my temperature was pretty cool and something I never seen before. She put it against my forehead and slid it from one side to the other. Then she show me to the room and I waited. The doctor came in, after 5 minutes, I explained my symptoms and he thinks it has to do with my neck. So I took an x-​ray of my neck but not at that office. He referred me to another radiology office at the Ala Moana building which is a heck of a lot cheaper. He recommended PT 3 times a week for a month.
The first visit is $ 130 without insurance, and after that, the visit is less, maybe around $ 100. I’ll have to pay another office fee if I want to show him my x-​rays to evaluate. I believe they also do adult immunizations, physicals, and drug screenings.

Where can you see a general Internist on a Sunday without going to an ER? Here, at Doctors on Call!
I didn’t want to wait until Monday, and my doctor is usually incredibly busy, making it nearly impossible to get an appointment asap. If you are in this predicament, consider going to Doctors on Call…
This office doesn’t take appointments and is first come first serve. Most people that come here are tourists and shie away when they hear that their $ 130 fee is due at that visit. Lucky for me, HSMA is honored here and I had a marginal copayment. On this Sunday at around 11am, I was next to see a doctor. Two other people came after but it was still relatively slow… They used to be ²⁴⁄₇ but have changed their hours from 7am — 11pm…
Service here was fantastic… from the receptionist, nurses, and the doctor. All were very superb people-​wise. I found the doctor, Dr Tish (?), easy to talk with… Instead of me having to go to a pharmacy to pick out a prescription, they gave me medication… awesome save more $$…
Again, need to see a doctor on the weekend? Consider here!