Screens & Things

Quoted me $ 800 for a mosquito screen for my patio. So obviously I had to go with another company. All other companies quoted around $ 300

Six weeks or so ago I purchased a closed box supposedly containing a 100′ roll of 36″ wide aluminum screen. That was the first mistake as the sealed box turned out to contain a roll of 20 something inch wide screen — useless to me. 2^nd trip out to Mapunapuna and ’ was told, «so sorry» & that the screen that I’d paid for wasn’t in stock & would have to be ordered. «Please leave phone # and we’ll call you as soon as it arrives, etc., etc.» O.K. — five weeks pass & a weird phone call from them to «confirm the problem.» Huh? On a hunch I decided to drive out again, for the third time. ’ Was told, «Your order arrived last week — there’s one small problem though– our people have been using it for other jobs! You’re welcome to take what’s left of the roll. We’ve been trying to reach you but no one answers.» ’ Reason, it turns out is that they suddenly have a wrong phone number… After reaching me earlier? Sure.
The kicker? My partner announces at that point that she sees where I could have bought the same screen via Amazon Prime at 75% of what I paid w/​no shipping or sales tax & four days delivery!

I have used screens and things before and they are usually helpful and reliable. However, this time they were neither. They wasted several hours of my time by giving me inaccurate information. Never returned or confirmed my emails with the information. I had to call several times throughout several days asking if they received it and if they need more information and just ran me in circles.
I always knew they were not the cheapest but they were nice and reliable, NOT anymore.

First let me say everything from the service to quality so far is 5 stars. The only reason it’s a four is because it was so expensive.
Since the door was custom made, I waited about 6 weeks or so from order to installation. I love my new door and feel safe now being able to lock my screen and still have a breeze!

only purchased 2 screens but they did a great job and took only few days. They were one of the only places that had the screen molding that I needed. Will be buying more screens there for sure!

Been over two weeks still haven’t heard back from them. A woman was supposed to call me back about my quotes. Still no calls. I guess her lunch break goes on for days.
Never will I ever waste my time with these people! Wish I could give 0 star!

My husband and I were referred to Screens & Things by a coworker who also owns a rental property and also manages properties and we are so happy he did. It can be difficult to find reliable, quality vendors in Hawaii who are willing to work on a smaller scale (many of the more prominently advertised local businesses are larger-​scale, commercially-​oriented and very pricey in order to compete with chains like Home Depot and Lowes; they won’t take on a project that is not large scale).
Screens & Things is a local business with a personal touch. They do an awesome job and deliver a quality product. Before finding S&T I was making and installing my own replacement screens. They were okay but, as everyone knows, here in the islands the salty air and dust erodes things quickly –especially anything with a rough/​raw edges (like «do-​it-​yourself» screens cut from your standard metal frame from the hardware store). I like the upgraded options and professional finish of S&T’s products (such a the better vue screen).
Another perk: installation. That is such a time saver and just great service!
I highly recommend!

Robert at Screens and things sure did a wonderful job making sure the tradewinds jalousie i had purchased 7 years ago had the repair parts replaced. the components were not living up to expectations and Robert worked hard with the manufacturer to make sure i received the replacement parts. great job of a local company following up for the consumer. excellent customer service. thanks Robert!

Used this firm ten years ago. Service and personnel were fantastic. A single slider screen for lanai condo. Wanted to replace because it was destroyed in an accident. Called from a neighbor island. Got a guote from a really nice woman. Got to Oahu to measure, requote, arrange etc. no one heard of me. No problem. Gave dimensions and asked for a requote so we could arrange house visit. Lost again. Called again. Got a call two days later from a hurried woman who asked for dimensions again. And then said product would cost twice as much as I was quoted by first woman from nice woman. Twice. I hung up. Two days later I got another call saying they had a quote for me if I called back. I was in no mood.
I was president of the condo board. Still am on as well as legal counsel. Clearly we are now too small for this firm. Obviously they have too much business.

I find it’s getting harder these days to experience good customer service. But after my dealing with Screens and Things I’m a believer again. From the initial phone call for an estimate, and especially with the installation process, everything went smoothly and efficiently. Friends and colleagues said I could have gotten a cheaper deal somewhere
else, but I don’t mind paying for service when I get true service. You get what you pay for.
My screens were installed quickly and even though I had a minor issue with the sliding
screen door, they were back to fix the problem within 30 minutes of my calling them.
I want to tell Pete and Tony a big thank you for being so friendly and taking away my old beat up screens. Now I have a beautiful mountain view.
Thanks guys!

Today I had our custom shower door replaced. (special sizing) I couldn’t be happier, from my experience in the store with Chelsea, and the estimate visit from Wayne, to the installation today! Customer service outstanding, all design suggestions appreciated, and they left my house immaculate!
I will definitely be advising my friends and neighbors of your products and services!

First, I wish there was an option to give them a ZERO star! I called this company because I was referred to them and I was familiar with them from my previous job. I had a shattered window that needed to be replace. I called them and they told me that someone could come take a look at my window in a week to get a quote and see what needed to be done. A week later the guy came and he told me that someone from the company will email me and call me to give me a quote. Two weeks later I have yet to hear anything from the company, so I took the initiative to call them. They then told me that they had to get back with me regarding about the quote at before the end of the day. I still had yet to receive any all from them that day! I called the next day and again they told me the same thing. I decided to wait and then a week later I called and they did the same thing. It has been over a month now and I still haven’t receive any calls from them for any updates! So they just lost a customer that only needed a glass replacement.

i’m very dispointed, i brought the lose gloss window need to be repair and they brought repair man down to take a look at my window and he told me he can fix it and i also told him i need a plastic wheels for slideing and he told me okay! they charge me almost $ 140 i say okay! i got a call yesterday pick up the window so i when to pick up my window today, all they did was just put little metal pick to hold the window and they never put the plastic wheels for slide, all they can tell me was sorry miss comunication and thats it, i told one of the screens and thing inc other repair guy what happen and i also told him they charge me almost $ 140 for just put little metal pice to hold the window and all they can told me was sorry miss comunication, other worker told me you could of do it your self you got ripoff and one of repair person told me sorry and walk away. i’m not mad about it, it is what it is. i’m just dispointed how they run there business… :-) 777

Our glass shower door came loose and I called Screens & Things for advice on a possible fix or replacement. I had the pleasure of speaking to Sophia and she took the time to walk me through all my options over the phone. I had not expected the cost involved for a complete shower replacement and she offered me some affordable solutions. At this time, I plan to hold off on a complete replacement. Due to Sophia’s great customer service, timely responses and follow-​up efficiency, I will not hesitate to select this company for the job.

I agree with the other «one star» reviewers. If there was a «zero»…
My wife and I went to the BIA show last weekend to specifically research two improvements to our home. One was a security type screen door.
We found the Screens &Things display and approached an individual, with the company logo on it. He saw us coming and made an immediate 180 turn to join his colleagues chewing the fat. We stood there dumbfounded, then kind of angry and eventually strayed away.
An hour later and after a very engaging conversation with RMA Sales, who has an outstanding security screen door, we decided to give S&T another chance, just to compare prices.
We looked over the same door, stood there for about two minutes while the three gentlemen in their black polo shirts turned their backs to us. I walked over to them to look at their business card, just to verify which company I will NEVER patronize, when one of the three haole guys turned, glanced at me, then turn his back to me again.
Maybe because I’m not white, but in Hawaii, you can’t do business like that. It’s their loss, we set aside $ 2,500 for this project and guess who will NOT get our business!

Our custom closet door shattered (it was frosted glass) and we needed a replacement. Screens and Things came quickly to measure and assess what we needed. In the end, and after a bit of time and much research, they found a comparable product we could special order. We ended up not ordering the custom product and replaced it with a mirrored door instead. The turnaround from that point was one day.
Overall, I’m happy. I’m a bit floored by how much a door costs, but I think it’s typical because of its size. In any case, I felt as though the company paid attention to our order and got it moving on a reasonable schedule. Would use them again if needed.

We needed new lanai door rollers as moving the doors could have dislocated a shoulder. Screens and Things replaced the rollers and now the doors slide they are on greased skids. Expensive tho.
Edit: six months later, one of the rollers has failed. We’ll see what Screens & Things does about this.
Second edit: they made it right and did it amazingly fast. Back up to five stars.

Notice the inconsistencies in the reviews. That is how they work… inconsistently…never know what you’re getting… in terms of service. Products good I think, but customer service needs help.

I just had a «Malama» security screen door installed on my unit and couldn’t be happier! It’s such a relief to finally have a durable security door, unlike the steel door I had previously from a big-​box hardware store that rusted out within a year. I definitely paid more for my Malama, but at least I know I won’t have to worry about any rust or un-​neccesary maintenance, yet can have security and airflow!
Customer service was extremely knowledgeable and their technicians were as well. My door did take a few weeks to come in because it was a «special size», but it was well worth the wait. THANK YOU SCREENS & THINGS! I’ll definitely use them the next time I’m in the market for screens or glass.

We had a screen door that was severly bent and Screens & Things came to the rescue! The staff was extremely friendly, helpful and very efficient. We needed the screen door within days due to an event that was happening that week and Screens & Things put a rush job on it and had to us in plenty of time.
When two of the staff came to install the screen, they were very friendly and quick! So much so that we are having them do more work for us with replacing some window screens.
Also, the screen was good quality and strudy.
I would highly recommend Screen & Things, they are AWESOME!!!