I met Dr. Sato one day because he happened to be one of our customers. I was on the hunt for a better dentist… one who actually cared about me and my lack of dentist skills. So I begged him one day to take me as his patient and I warned him ahead of time of my hatred for flossing daily. I brush daily but as far as flossing, it’s more of a weekly thing for me. He agreed and said I had to set an appointment up with his office and quickly handed over his business card. Maybe he viewed me as a challenge or something. Anyway, I showed up for my appointment with my husband who is TOTALLY worse than me! He hadn’t been to the dentist in like seven years… and that’s not even an exaggeration. He had no dental coverage while in school and who knows what else. We both show up nervously. Being new patients, we had a consultation first with Dr. Sato about our teeth after some x-rays. We both spent about an hour with the dentist. WOW. Talk about customer service! The most I ever spent with a dentist was like two hours for like five cavities. You know they make oodles doing cavities but for just a consultation? That’s AMAZING. Well needless to say, the dentist said floss more… with anything… he literally told me floss with hair, yarn, just something! FLOSS. Okay I got the point. My husband had two cleanings… for his seven year absence from the teeth world, not too shabby. He said it felt great and while it hurt a little, his teeth felt sparkly clean. I had one cleaning. The lady who cleaned my teeth was really nice and she didn’t lecture me about my bad flossing habits as did EVERYONE in the past. Well, I just want to say that was the LEAST painful dentist appointment for cleaning or anything in my LIFE. Seriously! The whole office was friendly… I mean they even stopped to talk to us while they were waiting for more patients. They cared about us! Dr. Sato was amazing. I would even say that about him even if I didn’t know him. I normally abhor dentists, especially my last one who didn’t give two craps about me and lectured me every chance he got about flossing and how I’m going to lose all my teeth soon. Well after my cleaning at Dr. Sato’s, I think i’ll at least have my teeth for another 5 years. Woot! To wrap up my novel, I’ll say that I no longer dread the dentist. It’s not my favorite Unilocal spot on Earth but I don’t hate it either. SUCCESS!