Outrigger Kuhio Photo

This store has uninformed and rude help with prices that are unbelievably high! Same camera at Walmart for $ 199 they sold for $ 272. Same SD card that Walmart sells for $ 24.99 they sell for $ 48.99. I don’t mind paying a little more for quality advice but you don’t get that here. AVOID THIS PLACE AND DRIVE 1.5 MILES TO WALMART OR ANYWHERE ELSE!!!

Walked in to their store today, wanting to spend a few hundred dollars on a lens for my Camera. The sales representative was less than friendly, did not want to answer my questions or point me in the right direction. I walked out and will take my dollars else where. With the economy the way it is, it makes me wonder how this store makes ends meet. if it were my store i would be bending over backwards for my customers as they are key to any business.

Very disappointed with this store. I rarely write reviews, especially negative ones, but my experience here prompted me to sign up to Unilocal just to let you all know to avoid this business. I had a roll of 120 film developed and scanned to a CD… the roll was developed fine, but the scans I was provided were ultra low resolution and covered with dust spots. When I denatured the next day to ask for a refund, they said they don’t give refunds for any services and treated me like I didn’t know photography. I’m a pro photographer and have shot over 800 assignments for the New York Times (
). The way they treated me and how they stood behind they shoddy work baffled me. I didn’t have the time to come back the next day to complain to their manager because my plane was leaving in the early AM, so now the world gets to hear my gripe. Steer clear of this place… hit up Ritz Camera, a company that will at least have a better return policy should you not like their services.

We came here to find a replacement camera for our lost canon. Walk in and went straight to one of there clerks. Ask for a cheap but great camera. They had a bunch under the glass case but couldn’t decide what to buy. I found a water proof camera outside so I asked to see it. Was then recommended another camera that was a better more reliable brand for the same price range and went with it. The clerk helping me out was very helpful, and stood there with me helping me sort out what I would be using it for. The camera I bought was only at the $ 100 range, waterproof and 10mp. Pretty good advice from rep if you ask me since the number of pictures we took would have cost us more if we bought disposables.
They do get pretty busy because they are at a tourist area. I did see that although I was thinking bout the camera with the clerk, she did take the time to say hello to everyone. It didn’t bother me because I wanted time to chose. She gave me all the time I needed.
4 stars for the service the selections. Wasn’t much but I found what I needed to make lasting images.

This place has the worst «exchange» policy. First of all, they don’t have a return policy… no returns whatsoever. Their exchanges can only be done M-​F during business hours even though they are located in the heart of tourist Waikiki. Most tourist area shops adhere to a lenient exchange/​return policy simply because it is a tourist town and most tourists don’t have a m-​f 9 – 4 schedule. Their customer service is non-​existent, and they are not helpful. I regret buying from this place. Now I’m stuck with a worthless camera.
Stay far away from their cheap products and shop elsewhere.