National Car Rental

Be prepared. This location is in the Hilton Hawaiian Village, so it is super convenient if you are a guest at the hotel.
BUT! figure 30 – 60 minutes MORE than you think you need. I don’t know why the rental process is so achingly slow, but it is. And if you go at peak time, like when I did at 7:30 am, it’s packed. Took us 45 minutes to get the car.
The car itself, while clean inside, was filthy outside. And the «full» tank of gas? Got to question that. When I went about 20 miles and had to put 6 gallons in to return it.
The only good reason to rent here is A) you are staying here and B) it’s cheaper than renting at the airport then parking all week if you only are making a day trip.
Caveat Emptor.

Opens at 7am. only 2 people working the desk on a Saturday, line already formed so I called from the line to see what they would say. he said he could not help me now to call back in 1.5 hours. don’t call from your room for ease, you will be forced to go stand in line and wait, I’m sure this company is used to the crowds at this popular hotel yet they’ve apparently made no staffing adjustments to compensate for their customer demand

Ok so if you’re not staying at the Hilton Hawaiian Village (or anywhere else nearby) I don’t recommend renting from here. I took a cab over and it cost $ 50! I should’ve rented at the airport. That being said, the hotel offers an airport shuttle for $ 13 which I wish I’d known about ahead of time, but National didn’t mention this. It’s literally a tiny kiosk in the hotel, not an actual rental location. I’m glad I wasn’t in a wheelchair or carrying kids because I had to lug my luggage up two flights of stairs in addition to taking an elevator to the 5^th floor parking structure where the rental cars are. Definitely not convenient and it’s super crazy busy all the time. That being said, my rental was roughly 2/​3rds the price offered from anywhere else, so I still ended up saving a bit of money, but it was outweighed by the inconvenience.

I have executive status but nationals policy that any compensation of rewards must be added before rental and not during or at end of rental period is definitely not an advantage to the member.

This location is at the Hilton Hawaiian Village (across the street from their other location on Ala Moana) and has more limited hours but it’s super convenient if you are staying at the HHV.
I had made a reservation for an SUV since that is what was available online. I was using a free rental day that I had from National and stopped by the booth the day before my rental to ensure that they had something that would fit my entire party (7-​passenger).
The agent, Kayla, was super helpful. She made an update to my reservation to a minivan since they all could seat 7 and, even though they were sold out for the next two days, she assured me that it would be no problem.
When I showed up the next day, they notified me that the person who had rented the van the day before scratched up the side of it. They assured me it was merely cosmetic (showed me pictures) and noted the damage on my contract. It wasn’t a big deal to me — I was happy to get the car type we needed.
Pick up is easy — you just walk to the parking structure at the HHV and they give you a pre-​paid ticket to get out of the lot. When you return, you just park the car back in the National parking spaces in the garage and leave the ticket you get on the dash. We avoided parking charges at the Hilton by just renting the car when we needed it (it would have cost us $ 27 a day otherwise to park a car).
Thanks National!