Mokulele Airlines

Flight from Maui to Honolulu was great. The flight back was another story. while waiting in line to get my boarding pass the only attendant behind the counter just left. No explanation, was gone 20 mins. Five persons in line and she leaves. when she came back she was constantally on the phone or the talkie when she wasn’t taking photos in secret thru the small door behind her. I am going to try Island Air next time.

Flew with Mokulele twice during my Hawaii vacation. They are pretty efficient overall. Despite the size of the plane the flights were pretty smooth. The staff and pilots were very friendly. Our bags were slightly over the 15 pound limit and they let us check it without charge. The planes I was on was not pressurized but did have air conditioning once in the air. It gets a little bit loud in the air. They play music through headsets, which helps.

Absolutely amazing experience flying with Mokulele Airlines. Suggest everyone book travel with them and enjoy!

The lady at the check in stand was not so helpful… but granted it was 6am… No complaints about the flight, but I miss the superferry which was awesome as a kid

We flew from Honolulu to Kapalua Memorial Day weekend and am absolutely impressed and kicking myself for not having used them the last two years living in Hawaii. Their fares are most reasonable and they offered military and veterans a 10% discount for the month of May. Staff and I lots were super friendly and they were all easy going. Everyone and everything has to be weighed in… you’d do the same if you were flying in a helicopter. Because we were military we did not get charged for check in baggage. The plane is a nine seater, everyone has their own seat with window, and believe it or not, lots of leg room. Since it’s not a jet, it does take longer to get to destination, but since there’s no TSA security or big airport crowd or long lines, there’s no requirement to check in earlier than 45 minutes with luggage, 30 no luggage. We saw some awesome Molokai views from our ride. I was extremely hesitant about flying with them due to the reviews, but I checked them only after purchasing the tickets so off we went. I couldn’t be happier! There is no rental car at Kapalua airport but it does offer a rental call station: Budget/​Avis picked us up within minutes. Lots of complaints about delayed flights and such, but considering the plane size, safety is a must. Other reasons, I guess I’d be upset too, like forgetting to refuel. Their website is super user friendly when purchasing tickets. Overall happy and I highly recommend them to anyone.

This airline is a waste of your time. My recommendation is to take the ferry when possible. Yes the ferries do cost more, but I realized this airline is no competition for the ferry system.
Our first experience included a 5 hour delay. The ground staff appeared bewildered when passengers would request a status update on their delayed flight. On top of a 5 hour day and the lack of communication, Mokulele still felt they should charge customers for checked bags. Customer Service obviously doesn’t exist at the shoddy company.

Hi all, be very, very careful with this airline. I’ll give you an example from my last experience — They physically broke my bag after letting it fall from their tiny plane. I filled out a baggage claim form and they decided to refund me 90%. That’s fine. They later rescinded the offer when I was no longer in Hawaii and have decided not to pay at all. Even after a BBB escalation, they decided they would rather not pay. They were late on both flights by over an hour, and on the second flight, they never even checked ID. They are unprofessional, disrespectful and lie. Take a read through the other comments you see on this airline… I’m not the first. They are a shameful excuse for an airline and other than the nice pilots, should be shut down. Stay away. There are many great alternatives. These guys may be cheaper, but that’s probably what they have to do to get customers because after I met other people on Maui, they all laughed when I told them I flew this airline and told me «you get what you pay for…»

I fly on Mokulele airlines every month to & from Maui. They are the only airline that services the Kapalua airport and I am so grateful for that. Thank you for thinking of the West Maui people. Yes your planes are small, sometimes a turbulent ride, and flights get canceled or delayed due to bad weather, but I truly appreciate having Mokulele as an airline option. Otherwise we’d have an airline monopoly and it would cost $ 300 to do any island hopping.

Let me start off with the positives… the pilots are are super friendly and the flights themselves are quick and painless with amazing/​breathtaking views. But getting to that point is where the problem lies…
Now for the rest… it is truly a shame that this company is plagued with horrible customer service. When we showed up to the terminal in Honolulu on 19 Dec for a flight to Molokai we were told our flight was delayed and they should have notified us, well they didn’t. We showed up an hour and a half early for the original flight time (our mistake since we didn’t know-​30 mins is perfect), but now with the delay… we were more than 2 hours early. If you have been in that terminal then you know its boring. But the bar & grill was open so we enjoyed a drink and some family time. Delays & mistakes happen after all. But the flight ended up being delayed even more. A flight that was supposed to leave after us to the same place ended up leaving before ours… that is when we started to get upset. There wasn’t even a plane on the ground and the info said our flight was loading and then final call. A representative was no where around so I asked a TSA person if he knew what was going on or where an employee was… nope! He suggested I ask the «other» airline employees if they may know… well they did actually… and they told me it was an automated system and not to panic. Good thing for the employees from the other company eh? I ended up going back out to the main desk to ask about our flight and a plane had just landed, but still why is the flight going to the same place that was suppose to leave after us going first? Same type of plane… makes no sense to me. Finally, we boarded and left. What makes people angry is the lack of info and no warm body around to talk to. For Pete’s sake… keep us informed! We wanted to get to Molokai before dark since it was our first time going to top side and we ended up getting there at sunset… boo! Now for the return trip on 21 Dec…
We had just turned in the rental car and learned that our flight had not been delayed, but CANCELLED! Huh? Again, they said someone was supposed to notify us… nope…didn’t happen. Our 1:00 flight was cancelled and we were put on a 3:35 flight. We chose that 1:00 flight for a reason and needed to be home. They don’t care! Anyway, we were «just» late in getting our car back since she had «just» processed the paperwork in the computer. Not her fault, but it really sucked for us. If you have not been to that airport… seriously…there is nothing there except a VERY expensive coffee/​snack shop. Once again, we were an hour early for our original flight time and arrived at noon (again, our mistake, 20 mins before flight is fine). But now we have HOURS to kill. We ended up taking a taxi to go get some lunch. Overall, we spent $ 85 more than we should have due to this cancellation. But wait… there’s more… the new flight was delayed and we didn’t leave until approximately 3:55. The customer rep was not friendly at all, which is strange since everyone else on Molokai is super friendly… this is the one person that is not. Being nice and keeping people informed goes a long way… and how about at least a free water or something?
We live on Oahu and wanted to take our son to Molokai top side since he can’t go to bottom side. We chose to fly Mokulele Airlines since it was a direct flight. We thought it would be better than with another airlines due to the layover in Maui. Due to the HOURS we spent waiting on planes, we would have been better off enduring the layover with another airline.
I HIGHLY suggest that if you fly with Mokulele that you not count on them to get you to your destination in time for an event, etc. Whatever flight you «think» you want to take… schedule the one about 5 hours prior or even the day before. You will be delayed or cancelled so consider yourself forewarned.
But hey… the pilots are friendly and the views are great! Everything else is just horrible!

I booked my fiances flight through mokulele for the first time and I was a bit skeptical because of all the negative reviews about them. Had no problems booking it and their price was fair compared to the ridiculous prices that hawaiian airlines is now charging for inter island flights. I have to be honest, I had to pray a lot for his safety knowing that it was one of those smaller charter planes.
Well from his perspective, this airline really wasn’t that bad. It was small and it could only fit about 9 people in there. It’s just the pilot and the copilot, no flight attendants. He said there were absolutely no lines or going through TSA from Kahului. However, it’s a far walk from the other airlines. Also they were very friendly and flight departed and arrived as scheduled. If you’re not used to flying in small planes then I think it might be a bit scary but overall it was pleasant experience. Wouldn’t mind booking through them again especially if hawaiian airlines keeps boosting up their prices.

My wife and 15 month old son had a flight out of Moloka’i to Oahu last night. Flight time was 1925 hours. We arrived at 1905 hours and the terminal was all locked up. We found someone to open the gate and there was nobody at the counter. Staff returned at 1915 hours. At which time they told us «You should’ve been here 35 minutes prior to flight time. We boarded at 1910 hours.» As we’re standing there, we can hear the airplane starting up to leave. 10 minutes early. This was the last flight out of Moloka’i to Oahu. Luckily we have family here, and finding a place to stay another night wasn’t a problem. It was a problem for my wife who had to work the next day. Upset at the way they take care of their customers would be an understatement. We fly to Moloka’i on a regular basis, and Mokulele will never receive our business again.
We booked a return flight on Makani Kai who’s customer service and on time record is top notch. Along with the fact that they won’t leave early unless all their booked passengers are on board. Even going so far as to calling passengers, to let you know that they will be departing early if you haven’t checked in yet.

I had an absolutely top notch experience with this island hopper. Very professional and the Cessna Caravans they operate are in perfect shape.
Flew from Honolulu to Molokai and just loved the experience, flying in a 10 person plane and having amazing views from both sides. The pilots were very experienced and top notch in my opinion.
Both my trips were pretty much right on time although leaving Honolulu was about 15 minutes late but no big deal.
Highly recommend, cheaper (and definitely more pleasant) than Hawaiian airlines too.

Awesome to have Mokulele Airlines in Waimea-​Kamuela. Great customer service.

If you are up for adventure, don’t mind going with the flow, and always want a window seat — FLY MOKULELE AIRLINES! They are affordable because they fly small planes, they are accessible because they utilize small airports, and they also offer a corporate program for business owners.
Sometimes, when the weather is right, you get a first class experience of the North shore of Molokai. See waterfalls, the worlds tallest sea cliffs, the remote Kalaupapa peninsula, and untouched miles of coastline.
Sure, sometimes there is a little weather and the plane gets wobbly. Sure, sometimes you gotta be flexible with flight delays and changes… But you are on an amazing adventure (and not to mention paradise)!

I absolutely enjoy flying on Mokulele… I choose them every chance I get. I love that there are no lines to check-​in and some airports (outer island) have no TSA yaayyyy! The views from the plane are absolutely amazing, I always get great pics… I’ll continue to fly Mokulele…

We had a good experience on our trip to Maui. Both ground and flight crews were very pleasant and professional. We look to use this airline for all of our inter-​island travels.

I had a great experience with this airline.
My flight was neither canceled nor delayed.
The staff who collects the boarding pass was friendly.
And two pilots who took us to maui were friendly too.
I didn’t like the people at the security gate, but I think they work for the airport.
I had a safe flight, and I loved the view up in the sky.
Great island hopper in hawaii.

Flight out from Kapalua was fine. Better from the flight from HNL because the winds were much lighter. However, the flight was delayed about 30 min. Half of the delay was due to the pilot spending a long time in the bathroom (bad lunch?). I needed to meet up with family at HNL at 415 and booked the 3pm flight out. Made it to HNL at 415, with the 30 min delay.
Kapalua airport is tiny. I arrived an hour prior to my flight and I had to wait about 15 min for an agent to check me in. No boarding passes, no TSA, no luggage tags.
Overall, I would definitely take Mokulele Airlines again! They must have had some management changes because all the prior reviews were nothing like my experience, thank goodness. Travel can be stressful, but I stressed out for nothing over my trip to Maui :)

My other half and I flew with this stellar airline from Oahu to Maui just yesterday and we are still amazed by how great of an experience it was.
Just a little FYI, prepare yourself for a puddle jumper… Big difference from the other airlines! However, you get an incredible, helicopter like view without having to pay double for that.
The pilot was so nice and beyond courteous when helping us get on the plane and welcomed everyone aboard like we were his friends.
The plane we very clean and the flight from beginning to end was appropriately uneventful.
Adiós Hawaiian Airlines, Aloha Mokulele!

Where do I begin? Ok they cancel our flight (and the one before and after) keeping us in Kauai for another night, sounds bad? When you have a non refundable hotel it’s a drag. But hey — these things happen but appartently they happen ALOT at Go! airlines.
The people checking you in should look you in the eye and tell you what is happening. They also ran out of hotel vouchers and one of 2 agents had to run and get more but while he was doing that nobody communicated it. We were just kept waiting. Communication is key especially when your stranding people.