Island Fender

Happy Aloha Friday! Everything at Island Fender from the start to finish was better than expected. Although it’s in Kakaako where all the other shops are, it is nothing that I experienced before. The office is away from the actual shop and the office is an actual reception area, very clean and welcoming. Just like a doctors office and everyone is very pleasant. Prior to the actual work, I received calls and text for updates. The same applied when the actual work took place. As for the day of pickup, the car was all nice and ready and when i say nice, car was washed, vacuumed and shiny tires. Oh did I forget to mention the actual work was perfect too! I highly recommend this place. .. and yes, I have a happy car!

I’ve had a wonderful experience so far — the phones are always answered promptly, the staff is friendly and respectful, and the gentleman who did my estimate took all the time I needed asking my questions! I was r/​ended in December and all of my concerns were promptly and swiftly taken care of. I’m pending estimate and deciding about repairs, so thanks you guys for the great experience so far!

My car was side swiped by a young lady in January and I finally got my Mercedes 230 Kompresser back this past Monday. Why half a year of waiting? It was at the fault of the ladies insurance company who kept taking their sweet time and kept screwing up on their paper work. And on top of that, her insurance company agreed with me that I wanted Island Fender to do the repairs because they are a certified Mercedes repair shop but they later changed their mind and wanted to call my car a total lost! WTH? So Island Fender closed the books on my case. Than they receive a call from First Insurance the lady’s insurance company that they changed their minds and would cover the cost to have it fixed. When they sent the check to Island Fender, they had printed out the check in the name of the lady who had hit my car! WTH again! So the receptionist Camillia who is very patient and sweet relayed this to me via a phone call of what was happening. I was so fustrated and who wouldn’t be? She had to void the check and send it back to First Insurance to reissue a new check, which took them time to do. Ugh! Meanwhile Island Fender was nice in informing me that parts to repair my car had to be ordered from the factory. So that took time but it wasn’t their fault at all.
When I went to pick up my car a nice young guy named Jason went over every detail of what they did to fix my car. I was blown away by the fact that they went way beyond what was needed to be done so that my car actually looks brand new on the passenger side. He explained how they had to blend the black paint seemlessly so they took off my front bumper, and back bumper and the panel under the door. This is what blew me away most was that they actually also fixed 2 dents above my rear wheel well and painted it also! OMG!!! Talk about outstanding service!!! All the staff members are amazing! And I knew they were meticulous and try their best to be perfectionist because their shop is very clean and orderly! That itself says a lot about a business. I am beyond happy and will keep telling other people that Island Fender in my books is #1!!! I am so thankful to the staff of Island Fender! Thank you a thousand times and more!!!

I recently bought a new 2015 Honda Odyssey. The day after picking up my new license plates from the dealership, I had it parked in my in-​laws garage when a big gust of wind blew down two large storage cabinets on to the passenger side door and front fender. Just my luck they would fall during the two hours I parked there when they stood in the garage for over 10 years with no problems. They were so heavy, I could barely lift them off the car. They left big dents and scratches on the fender and passenger door, chipped the paint on the bumper, and broke the passenger mirror and housing.
The next day, I called Geico and met with the insurance adjuster at one of their guaranteed repair program shops. After writing up the estimate, he gave me a list of their guaranteed repair shops. I looked all of them up on Unilocal and but none of them stood out from the rest or had an overall glowing rating. I decided to go with Island Fender since they actually had a website with more information and the bad reviews they had didn’t have anything to do with the quality of their work.
I called Island Fender and scheduled a time for their estimator to look at the car. Their warehouse and office space was very clean and neat which gave it a very professional feel — a far cry from the other shop where the Geico adjuster worked out of which I’m sorry to say looked a little like a junk yard.
The Island Fender estimator gave me a full explanation of the work they would be doing and answered all my questions. I explained to him that there were a couple of additional damages that the Geico adjuster missed but told me later to mention to Island Fender when I took the car in. The Island Fender estimator looked at them and agreed that they were related to the accident and that they would be taken care of. He explained that they would call me when they got a confirmation on the ETA of the new side mirror and would add a couple of days to make sure the new part was in good condition. They do this so I wouldn’t have to go back again to get my car if the part arrived damaged.
So I get a call from Island Fender that they have an ETA and schedule a drop off date. After dropping it off, I immediately began receiving text messages from them, periodically informing me of the repair status. The repairs took just 4 days so I was really happy. Upon inspecting my repaired vehicle, I noticed that the additional damages that I mentioned when I first took the car in were not fixed. Apparently, the additional work was not communicated to the staff actually doing the repairs so they only fixed what the Geico adjuster listed on his estimate. I also noticed some dust bumps on the paint but I thought it was expected since I understood a re-​paint would never be like the factory paint.
The estimator who helped me the first time was very apologetic and and told me they would need to reschedule the work and that he would make sure my car would get to the front of the line once I bring it back. This was inconvenient but I figured mistakes do happen, so I tell him I would call them to reschedule the work. I take it home and noticed that when I pulled the passenger door handle, it separated from the door about a centimeter. They failed to secure the handle correctly when they put it back on. Since I’m so focused on the handle, I also noticed that the repainted door had numerous dust specs in the indented area that the handle sat in. So I call them the next day to at least have the handle fixed while I waited because I needed to use the car. I also mention the dust area and they agree that it shouldn’t be like that and that they will make sure any dust will be buffed out when they repaint the door to take out the ding they missed. Also, a small area of chipping paint on the bumper meant the entire bumper would be repainted. I was told that they guarantee their work so they don’t do any touch up paint jobs where the problem could come back in the future.
I finally drop my car off and I get a call from the estimator the next day telling me the damages were fixed and they were waiting for the paint to dry before putting the parts back together. By the third business day, I get a call in the late afternoon that the car was ready for pick up. When I went to get the car, everything was perfect. The color match was very good and I did a thorough search for dust specs and could not find any. I think unless you’re an expert who does this type of work, you wouldn’t be able to tell that my brand new car had any work done on it. Overall, it took longer than I thought but the end result was excellent and they really do care about customer service. They work really hard with you to address any issues you encounter to make you happy.

Some lady backed into my car and I had a minor scratch on my car… My insurance company told me island fender was actually one of the close locations from where I was… I called… and I believe it was a guy named van I spoke to… He was very friendly and helpful. I got all the information I needed and felt like I was in good hands. When I went in, I think van? Came out to help me. He took a look at my car and asked me if I would be fixing the other side scrape that was previously there. I told him no, just the area where the lady backed into me. He said it would be better for me to just cash out and not fix my car. Perhaps just use touch up paint to go over the scratch. How many shops would give genuine advices like that? He wasn’t about to just take that 500 $ to fix my scratch but instead telling me that it would be better for me to just touch up myself !!! I would definitely go back to island fenders to fix any other body work if I ever have to. And recommend this place to anyone who needs bodywork. I feel like I can trust van and I really appreciated his honesty. Thank you!

I was completely blown away by the professional staff and fantastic job Island Fender provided while repairing my Toyota Prius. The estimate was fast and everything was explained thoroughly. They completed the repair ahead of schedule. They completely washed my car inside and out and I got it back even cleaner than when I brought it in. The work area and office is so clean and welcoming and friendly. It is REALLY wonderful to know there are businesses here in Hawaii that provide this kind of fantastic service to their customers. I am a HUGE fan of Island Fender!

Island Fender is one of the shops in town that was recommended to me by USAA. The first thing I noticed about Island Fender is the cleanliness. The receptionist are very welcoming, and helpful. The estimate was quick, thorough, and well explained. The parking lot, work area, and office were immaculately clean. The damage to my vehicle was minor (re-​painting of rear bumper), but the work was clean and fast. I had my car back in two days! The best part about picking up my vehicle was seeing a completely detailed car (wash, tire treatment, vaccum) waiting for me in the parking lot. It’s also helpful to know that this shop is a certified repair center for Mercedes Benz, so you know they deal with luxury vehicles on a daily basis.

This place was recommended as certified repairer of the brand of vehicle I drive. I kept an open mind because I trusted the person who made the recommendation. When I called to set up an appointment the person was friendly and helpful. I did learn from my experience that the process takes over several appointments. In other words do not expect that everything you want done to your car will happen in one appointment. First, you make an appointment to have your vehicle examined (this takes no more than 15 minutes depending on the seriousness of the damage). Prior to your first appointment, however, you must make sure that your insurance company has faxed to them that the company verifies you are covered and the amount of coverage. Then you can provide verbal consent to order any parts necessary for your vehicle. Once that is done along with the initial assessment of your vehicle, then you schedule a second appointment for your vehicle to be dropped off (lucky for me my insurance company provides use of a rental vehicle free of charge, excluding gas). If there is any parts they must order then this may affect how soon your second appointment is scheduled. If your car is operable off the lot, then they will not keep your car while they wait for the parts. Overall, the process for my vehicle took over several weeks for scheduling, ordering parts, and scheduling the actual repair. However, the work done on my vehicle was well within the time they said it would be done (within 3 – 4 days). This estimated time also included vacuuming and cleaning my car. During the process they also kept in contact with me via phone and email — kept me posted on what parts were needed, when the parts were ordered, and when it was scheduled to arrive. They also called me as soon as my vehicle was ready for pick up. My car looked just as new! For me it did not matter the cost cause I had to pay the deductible no matter what given my insurance policy. I was not looking for a quick fix and I accepted their tedious process.

Isl fender try to rip off insurance n customer. They give customer cheaper price on estimated if u no fix your car there n higher price if u fix your car there wtf. They give u all kind bs about other shop don’t have this n don’t do this only them do that so the price higher if u go through them. If any1 have to go through your ins for damage on your car don’t bring it to isl fender. I wouldn’t recommended any1 to go through them for estimated if u don’t plan to fix your car there. Make sure u ask question about the estimated n your ins company b4 u leave your car there. Never see any body that have two dif estimated.

I am highly skeptical of this place. I had my car towed here by my insurance company after one of the tires on my car burst while driving. It caused the car to swerve right into the curb and part of the bumper was damaged after it scraped against the light pole. After the accident, I changed out the tire and continued driving the car with no problem. However after calling my insurance company, they wanted to assess the damage before they can pay for the repairs. Island Fender was where they decided to tow my car (apparently driving a few miles on spare tires is a safety concern). When Island Fender completed its assessment, the estimate came out to over $ 13K in external damages alone, and an inspection of the internal parts would cost even more. As a result, my insurance decided to scrap the car for parts and reimburse me the value of the vehicle. Using common sense, i’m sure a bumper and a new tire with some extra struts doesn’t cost me the price of a cheaper new car. There is just no way… plus it’s a Toyota, not some luxury car. Thanks Island Fender for your business too…

Wow these guys are horrible! I got into an accident and needed some cosmetic work done to my bumper and door. Because USAA is my insurance, they referred me to this place because it was so close to my home in Honolulu. They initially told me about 10 days which I thought was ridiculous for the type of work they had to do, but I agreed to it… I had no choice. When I picked up my vehicle, they notified me that it wasn’t ‘complete’ and that I would need to return it for some ‘finishing’ touches. I was pissed but agreed and got out of there. The next day when I had a closer look I noticed that my door alignment was a little off and I had problems with the lights in my console. I ended up having to take it to another shop to check out and they ended up fixing it. In the end… I ended up having to sacrifice giving up my car for almost 2 weeks for Island Fender to fix. When I called for the specifics of what they did and that it may be mechanical fault/error…they totally blew me off and told me to pursue it with insurance. In the end, I would never recommend this place to anyone. I ended up w/​more damages than a simple repair because of the long list of screw-​ups this place did to my car. They lack in professionalism, quality, and are questionable in work ethics. I will never go back and will let others know of the same if they have a choice between the two. Like the other review said, if you want quality work go somewhere else.

I had a major dent over my right rear fender of my car and my insurance (USAA) referred me to this company.
I dropped off my car on the 21^st of December with an estimate completion date to be the 8^th of January. The past couple weeks, the agent kept me posted with the status of my vehicle via email. One email stated that the car would be ready by the 4^th. The following email suggested the 2^nd. In addition, I received phone calls about when to pick up my car. And when I called, they were courteous and quick to answer my questions.
With the advances of dates, I was a little nervous about the quality of work. When I picked up my car this morning, I had no disappointments but admiration towards the work. The company repaired the dent, and buffed and blended the paint well with the rest of my car.
Finally, the ladies at the front desk explained the warranty of the car work, and there were no hassles with the payment transactions with my insurance and my deposit.
My last words are to trust this business. Your car will be in good hands.

Island Fender was recommended to me by USAA to fix a dent on my Lexus Rx 350 tailgate. We brought it to their shop on 10÷12÷12. It is now 10÷31÷12 and the car is still there. Lots of excuses like Lexus sent a damaged tailgate that had to be re-​ordered. No one bothered to put the tailgate back on and return the car when the right part arrived. There are lots of other shops to go to. You want good service. Go elsewhere.

I was in 2 minor accidents late last year, and went to Island Fender both times. They worked directly with my insurance (USAA) so I only had to pay the deductible.
They have a friendly staff and do quality work done in a timely manner. Both times it took about 3 days to get all the parts, then 3 days of cruising in a rental car while the work was done. This was acceptable, as parts had to be removed from my car to be re-​painted, which takes a long time.
The first time I went there was an accidental overcharge that they caught and refunded to me without any action on my part. If I ever have body shop needs, these are the guys I’m going to.

Went to Island fender a few months ago after getting into a car accident. Service was prompt and friendly. They keep you updated on the work (although I had to call and ask for it). They even finished my car about 1 week early! Which would be a great thing, but they gave me such short notice. (hence the 4 star rating). They called me at around 4:45pm letting me know my car would be ready the next day for pick up. I was thrilled but I just talked to them a few days prior and they told me it would still be another 10 days. They did not give me enough notice to get time off from work to pick up my car and return rental car.

After someone hit my car, I decided to go with Island Fender to fix it since they were in a convenient location for me. I was impressed with the professionalism of the entire staff and how fast they were able to repair my car. They even finished the repair on my car a few days earlier than promised.
If I ever get into another car accident again I will use Island Fender to repair it.

Honest, friendly staffs.
If something doesn’t need to be fixed, they will tell you honestly.
Fast and high quality service. Great location. Prompt service and always return your car on time.