City Fender & Body Service

So far so good I took my bmw to get the front fender repaired my appointment is on schedule minus parts but I could see the attention to detail they put into there work I’ll let everyone know how everything went after I get my car back

I just picked up my car today and cried because City Fender made her look brand NEW! These folks were professional, polite and kind, truly ALOHA! Thank you City Fender, I’m very grateful!!!

I never think of a body shop striving for excellence in customer service because generally you are forced to use the business by your insurance company or circumstance and have to put up with grumpy, disorganized office people and sloppy shop staff who deliver only so-​so results.
But City Fender has achieved something commendable.
They made the entire experience easy and actually enjoyable. The office staff was organized and efficient while the shop staff was friendly and competent.
Although my observation has been that the color match for repairs on older vehicles is rarely done well, I can’t even tell that a repair was made and repainted!
My vehicle was repaired very well and completely detailed before I arrived to pick it up.
Great job City Fender!

I have had Tomo repair my wife’s 2012 BMW and it turned out perfect. They used all OEM parts and the results were indistinguishable from original. I also went to them for the repair on my 2013 Honda Ridgeline after someone clipped my rear bumper. Once again an outstanding job. They noticed my State inspection was due so they went ahead and had it done for me at no additional cost. True professionalism.

Thank you City Fender for your unexpectedly kindhearted service today!
hopefully not, but knowing my driving skills i’ll need more fixing soon enough. I know where to go now!

City Fender is an awesome place to go for your car woes.
I have a 2006 Honda Accord that was hit right outside my home and left me with a nice dent and scratch on my driver side door. I’m still pretty upset with the whole thing but finally calling City Fender to make an appointment I worked with Brian who was extremely nice and honestly help ease my mind that they will take care of my car. Brian is really knowledgeable and is the Honda/​Acura specialist!
Bottom line, going through my insurance was quick and easy, called City Fender one week, they ordered the part and when I finally took my car in it was a 2 day job! In and out, excellent quality work, you wouldn’t even know that there was any damage the paint matches seamlessly to the rest of the car (no lie, boyfriends family ‘knows’ cars and said they did a great job with the paint). Very happy customer!

DO NOT patronize this establishment. Tomo, the manager was rude, disrespectful and insulting when I went to get an auto repair estimate. When I arrived, he stood there and would not even acknowledge my presence. Then, without any greeting, he demanded I produce my car registration in a condescending and arrogant manner. I tried to introduce myself nicely, but he just cut me off and walked away. I asked him how he could stay in business by treating customers is such a nasty manner. He said «I’m busy and have 5 estimates to do,» and turned his back and ignored me. His receptionist was so embarrassed by her boss’s behavior, she hid her face. I took my business elsewhere and reported this abusive behavior to Liberty Mutual Insurance company, who put this in his record.

Someone put a big dent in the rear bumper of my corrolla. City fender was one of the places state farm worked with so I went with them. I went in and dropped off my car. The whole prosses was easy and they explained what needed to be done. I also needed a rental car so I got that too. But that’s besides the point.
Turns out I didn’t even need. A rental car cause it only took 2 days I thought it was gonna take like a week! It looked brand new! Paint job was on point. It’s not like that cheap ass macco stuff. These guys are all on point and didn’t give me no bull shit.
All in all this is my go to place for repairs Thanks City Fender

They did a great job on my repairs, which were done in no time. They were so easy to deal with and my car looks like new. Tomo, Kathy and Vickie went out of their way to make sure I was well taken are of. Would highly recommend them.

I just got to city fender and their manager named Tomo Mogi was very helpful! I didn’t have a ride to go to my doctors appointment after dropping off the car so he asked another employee to shuttle me there. (I think his name was Albert). He was very specific with what I had to do and how much the estimate would be. I would recommend this place to others very great company! What’s funny is I didn’t even get my car fixed but this place is better than most body shops I’ve experienced! He said he will get the car done on Thursday or Friday and that is awesome because most body shops tell me «1&½ to 2 weeks». Which would be bad because I am 8&½ months pregnant so I could pop at any minute! So I’m glad it won’t take too long and what’s even better is he lowered our price to replace our front bumper/​fender! I’m so glad I chose this place to repair our vehicle!

This is my second go around for the peeps at City Fender. After having a mattress fly over the hood of my car in a freak accident (what can I say, i’m talented that way)…my insurance gave me options of car repair shops. After hearing City Fender on the list who did a great job on my vehicle about 10 years ago, I easily chose them.
They took care of my rental arrangements with Enterprise, fixed my car and made it look like new. and even DETAILED it before I picked it up! Props to City Fender! Although I was sad that I even had to fix my car I just purchased at the end of last year, there isn’t too many other companies out there i’d rather have work on baby blue. Hat’s off to Tomo and the gang at City Fender on Queen Street!

PLEASE DON’T TAKE YOUR CAR HERE! My car was parked in front of my house on the street and was side swiped by a teenager driving too fast. My driver side mirror was knocked off, my door handle was scraped and I has a few scrapes on the side of the car. This shop was suggested by the insurance company and I wanted to get it fixed quickly so I decided to go for it. The person I worked with, Tomo, was SO RUDE. He basically accused my of trying to commit insurance fraud and told me, «The scrapes look fine the way they are». I should have turned away then! But i didn’t and let them do the repairs on my car.
They were done in 2 hours, even though another body shop had said the scrapes needed to be painted and it would take a few days. I asked if my car was painted and was told, «no, but they look better». I told them I couldn’t get my car until the next morning (because I have a job) and again Tomo was very rude in his response. When I went to pick up my car THE SCRATCHES WERE STILL THERE! The worst part was I open my door to see that the inside piece on the mirror was hanging off. I pointed it out to Tomo, he walks over and shoves it back in place. He again tells me it looks fine.
I called the insurance company to complain and took my car to another body shop. Come to find out CITY FENDER BROKE THE NEW MIRROR. Did they replace it… NOPE. Instead they tried to SUPER GLUE it back together. Please save yourself the trouble and TAKE YOUR CAR SOMEWHERE ELSE!!!

I will definitely recommend city fender to anyone who needs repairs. The manager Tomo and the staff are really nice and they keep you updated on your car frequently. When I came to pick up my car, it was like new again and they also washed and vacuumed it. Great car services. Thanks again!

Really nice and i was able to drop my car off anytime during their business hours without specific appointment. Fixed my 2 busted-​out windows and did a great job vacuuming most of the glass out of my car. There were some in the back but i wont be surprised if i find a shard here or there in years to come. Unfortunately i had to go back a few hours i picked it up because the window wouldn’t fully close. Called and told me to bring it back and fixed it right then and there!
This auto shop is my go to place for repairs!
Parking is tight! Good luck with that!

I have been to a number of body shops and so far City Fender and the Assistant Manager (Brian) were the best. Although the parking is «challenging» sometimes, the service more than makes up for any small inconvenience. They were fast with an email estimate, worked out a loaner for me, and emailed me my receipt when I forgot it at the store. Great! My car looked good as new! I will definitely go back.
I hope the guy who hit me then jumped in his car and took off goes to *ell though.

Friendly, professional and fast. Lower prices than the rest just completes the circle as an A+ rating. Could not expect anything more as a customer. This place is highly recommended. Very convenient to downtown. Recently had City Fender fix up two of my cars and it looked far better than expected.

My banged up car now looks like new. The guys at City Fender did a great job for the price quoted and in the time they said it would take. They made the whole process of getting my car back into shape after someone ran into me painless. I would not hesitate to return there for service.

I’m lucky enough not to have had the need for a car repair service very often. When I purchased my truck last year, I was unfortunate enough to have someone run a stop sign and hit me in the left quarter panel, I had only owned the truck for less than 10 hours. I immediately called my salesperson for a recommendation for a place to repair the misshap. There was no hesitation when he recommended City Fender, and once I worked with them for my repair, I can understand why. Professional and upfront with everything, including times for the repairs, drop of and pick up times, and they even went out of their way to arrange for a rental vehicle for us. Hopefully there won’t be much need for them in my future, but if there is or someone I know needs quality automotive repairs, I wouldn’t hesitate to go to City Fender.

I don’t know what kind of work they do, all I know is I thought it was ridiculous when I called for an estimate, they said they charge $ 40 for a written estimate! They are the only shop I have come accross to do that!

Nothing but professional. I had a person back into my car a couple months ago, their insurance company offered to pay. I was out of town when the parts came in and I had a friend drop off my car, another friend picked it up, I paid nothing and my car was not only fixed but washed and vacuumed. All I needed was their business card and one phone call, they took care of the rest.