HawaiiUSA Federal Credit Union

0 stars
AGAIN this Manager here is just horrible
.Clerks are great
Now and then a client forgets to write Jr. on my check after my last name she rejects it 100percent of the time
. My 3 rd major disappointing visit and again I remind people DO NOT COME HERE because it may be a sister bank to Hawaiian Tel but this manager will not treat like family.

I have been a member of almost every large banking establishment in Hawaii including Bank of Hawaii, First Hawaiian Bank, and American Savings Bank but none can match the customer and quality of service that I receive at HIUSAFCU! They are professional and courteous and treat each member like family. They have also been d panting the number of locations which makes it even more convenient! I highly recommend them as a bank, for auto and home loans, and credit cards with extremely reasonable interest rates.

logging in your online banking is very difficult!!! error error error!!!

HI USA Fed Credit Union
Near the Thai restaurant in front of Ala Moana Mall
ARGGGGG!!!
Never try to park on a busy restaurant lunch time day and get parking!!!
There is a valet for the thai restaurant but people steal the bank parking sometimes cause parking near there is a bear. Really people– can you not know how to plan ahead for that others can get in and out for their banking needs???
So know that parking is a bear.
Inside is kinda smaller than some of the other branches. I have seen waiting lines out the sliding glass doors on busy lunch time rushes because there is really only 1 waiting in line line which makes it quicker instead of picking which teller you want to go to — but makes it so long when there is a lunch rush. When other agents are able to they walk the line asking if there is any non-​cash or simple transactions that they can do for those in line to make it a little quicker– but It always happens that that is never ME.
Staffers are always wonderful. Even when I have a bad day– they are there to ask how they can fix anything within their normal power. Yes– they probably get the ‘can you help me rob a bank’ question more than once a week when they ask anything further. That’s why I say within normal powers.
For keiki that are in tow– there is a really nice set of chairs kinda tucked away by the glass window so if they have a toy they can sit quietly with someone and be entertained for the time you need to get your banking done.
I had one presentation about investment banking. I was helped by my normal teller explaining that some are outside agents not from the bank that are allowed to make pitches. Ahh, ok– so now I know — it wasn’t a trick it was just other banking referred by the bank.
I am a Returned Peace Corps Volunteer — so I deeply believe in JFK/​LBJ’s initiative to eliminate poverty. Along with Peace Corps another arm to eliminate poverty was the development of Credit Unions to fight against malicious predatory banks. To whomever I can– I would recommend joining this credit union over going to a traditional bank whenever possible.

Its always bad news (my checking balance)
when I make it to the credit union.
I don’t want to know my balance but at the same time I need to.
I have to make sure there is funds left for bills!
Its really stressful every time I get my balance.
but besides that,
I love this credit union!
I’ve been a member since 1998.
Since I started working for the DOE.
I signed up for direct deposit here & been banking here since.
I remember they had a very long name,
before name change to Hawaii USA FCU.
It was Oahu educational employees _​_​_​_​_​_​_​_​_​_​_​_​_​_​?
(don’t remember the rest.)
but I like Hawaii USA FCU, shorter & easy to remember. =)
I’ve started with checking & savings account
then I added savings account for my kids.
&
since my daughter started working she has a debit/​checking account.
I’ve never signed up for their credit cards or applied for car loans, mortgage loans.
but if I do, I’ll consider it Hawaii FCU.
The tellers are friendly.
& it can get crowded on Saturdays. (my normal banking day)
The only junk part about this location.
The parking, its very limited & they share the same lot as Phở One & M&W.
Parking is limited– there are a few stalls that belongs to FCU.
The stalls are very small & its only one way in.
I like that they are open til 2:30 pm on Saturdays. Convenient.
FYI: if you do need notary service, its free of charge here.
The greatest thing about being a member here!
Best to make an appointment.
I had many documents notarized here.
I wish they still offer free checks, it use to be free with direct deposits but they stopped this. =(
On-​line banking is available, I’ve never had the chance to check it out but my co-​workers do & they mentioned it is convenient.
I can’t wait for pay-​day for my stop to credit union, but not looking forward to knowing what my checking balance is…
Happy banking everyone!

Yesterday I so happy with the customer service I received from Michelle I could have not asked for any better service they made me feel very comfortable and reinsured me that they would do there best to help me. I would totally recommend them to anyone I know that is in need for any type of banking help

Ashley really helped me quite a bit the last 3X’s I visited. I appreciate that she consistently assists. Consistently, even when she’s busy, on the phone or with a guest– she at least acknowledges you. I have to pay for tax time & she’s gone over options of CD’s, Christmas savings, direct deposits etc. MAHALO ASHLEY! Even the tellers are fast and courteous when busy.

i wish there were zero stars!
my automatic payments that I have had for almost 20 years gets rejected for the first time… why??? because HawaiiUSA FCU decides to change their routing number and NOT notify me. Because of that I get charged late fees from the companies that I do automatic payments with. THANK YOU HawaiiUSA FCU for all these late fees that YOU will not be reimbursing me for!

Convenient but always long lines and little to no parking. Teller service limited which causes long lines. Forgetaboutit!

I come here often for share branching. I find the parking convenient, and the tellers have all been pleasant to me. Yes, there has been some killer lines sometimes, but I think they get through it efficiently. I like HawaiiUSA Federal Credit Union and enjoy visiting for my CU share branching needs.

If you wanted to be treated as unimportant and want to go to a bank with absolutely no sense of urgency then this is the bank for you!!! They don’t care if you have money or not!
Thanks Susan for the most horrific banking experience and rude glares today that made it so easy to close my account today!

I went in there to get change, they gave me the third degree like I printed up the money myself! Just like the other customer… said I would avoid this bank and stick with Central Pacific, Bank of Hawaii navy federal credit American Savings Bank, they don’t give you a hard time about making change

This bank is TERRIBLE. We are traveling international and the bank card does now work and there is no after hour service that can help. Traveling with no cash and no access to your money is a horrible experience. We have had to get family members wire us money. We got them on the phone today and had a 30 minute call in which the supervisor LeeAnne refused to get on the phone and talk to us. They gave no solution and would not help in transferring money to another one of our credit union accounts which does work. I will be making a point to get paid back for the international calls, and terrible experience in our trip thanks to this horrible bank. We will be changing as soon as we get home.

The service here is great the tellers are very nice and will remember you if you come in frequently. The problem with this branch is the parking. It shares parking with 2 restaurants and another bank, and it can be difficult to find parking without exiting the one way parking lot and coming back in.

It’s Rocky IV, the sequel!
HawaiiUSA stopped evil Russian hackers from using my bank account.
After shopping at a large retail store that got hit with a Russian computer attack, my account data had been compromised.
HawaiiUSA was one step ahead of the Russians.
They said «keep your cold war hands off our cold hard cash!»
They issued me a new card with a new number and cancelled my old card without me having to do it.
They did it without any inconvenience to me or my wife, and they were stealthy about it too.
With online banking, I can track my transactions to see if there have been any St. Petersburg shopping sprees.
Unfortunately, that big dip in my account was not from Vladimir buying new shoes for the upcoming winter olympics.
It was from all that crazy Christmas shopping last month.
Dasvidanya Russian hackers!

I’ve had an account with Hawaii USA for over 10 years… Over time as they have expanded, their service has become absolutely horrible. I agree 100% with the comments made by the other post: (My sentiments exactly!)
1. HORRIFIC Service
2. NO Sense of Aloha
3. Unwelcoming and ignorant
If you want quality service from a reputable company, bank with a larger bank. It seems like these little companies can’t stand straight.
You should NEVER open an account here and cancel yours if you do. Read the other reviews. Speaks for itself.

I have been to this credit union twice. The first time, I went to cash a check. Even though I’m not a member at this credit union, I was able to cash the check because I am a member of a different credit union. You would think the same reasoning applies to the ATMs (if you can deposit checks at other credit unions without a surcharge, there shouldn’t be fees when you go to the ATMs of other credit unions). NOPE! The ATMs at hawaii USA fcu are run by bank of hawaii (I dislike bankoh). So obviously, I was a little upset that I had to pay the $ 2.75 service fee … Next time I’ll go to a different credit union.
This Hawaii USA fcu branch relocated to makaloa st. It’s a lot nicer than the dilapidated building they were in before, even though it’s an interesting color of blue…

I have to start with the fact that I am NOT a HUSAFCU member. However, I am a shared banking member with Alliant CU and have used them for years. I usually patron the Waialae and Makaloa branches. I’m on the fence with them. While I’ve never had a bad experience with any of the tellers, I do see a lackadaisical attitude floating amongst the crew more frequently than other banks and credit unions. There could be a line 6 – 7 persons long, and only two tellers manning the front with about 5 or more other workers doing what seems to be flirting with other coworkers or keeping their seats warm. I’ve never been in a rush when waiting in line, so the amount of time I spent there has not impeded on my schedule. But I’ve heard people huffing behind me, others tapping their toes, and all the while not a single person seemed enthused to help with the work load. I presume they have other things to tend to; perhaps paperwork, filing, balancing accounts, or what have you. But the message they send to their customers are one of dispassion and indifference.

I was super stoked when I initially found HawaiiUSA FCU in 2010. Their Elite checking account was offering an awesome rate of 3% for deposits up to $ 25,000 as long as you complete 10 debit transactions per month and have direct deposit. So at the time I raved about it and got all my family members to sign up. Unfortunately since that time the Elite Checking has been much less of a good deal. Now the rate is only 0.6% on up to $ 10,000. There are much better rates available online with less requirements.
That being said, the interest rates here are competitive with other local banks. There are numerous locations around the island which makes this bank convenient. Also, they participate in shared banking, so you can do your banking at a number of other credit unions if they are closer. Lastly, you can use any Bank of Hawaii ATM for free.
The tellers are always very friendly. This particular location has not had a line when I’ve been here. Also this location has a lot of parking in the back.

That’s my bank! No, not Bank of Hawaii. Hawaii USA FCU! I’ll tell you how I got to join this bank where you had to be connected to the DOE.
I had a dog named Lucky. When I first bought Lucky, I enrolled her in puppy training class. Yeah, you know those classes where dogs learn to socialize and behave amongst other dogs? Well, my Maltese wasn’t a happy student. But it just so happened that the puppy class I enrolled her in was through the Kaimuki Adult Education courses at Kaimuki High School. «Is that DOE related enough?» I asked the employee at Hawaii USA FCU over the phone? «It sure is!» YAY! I’m IN!
This branch is the most crowded branch out of any of the ones I go to. But the staff are so friendly that you almost don’t mind waiting in line. I also go to the Hawaii Kai and Kaimuki branches but most times I’ll try to make it a point to come to the Ala Moana Branch, just because of the efficient service and friendly smiles. Now, go find your excuse to join, just like I did!