Diagnostic Laboratory Services

I arrived here around 10:30 waited for an good hour & half before it was my turn. I don’t understand why it takes so long to draw blood it such a simple procedure. I’m never coming back here.

These two stars are really for Zack (sp) because he was very friendly, helpful, skillful, and caring the past times I been to this location. With my health I frequently need lab work. This location used to be really good. They used to be really friendly, efficient, and skilled. That has long since changed. Wait times are almost always forever — sometimes it seems like only one tech is taking customers. I hear all the techs that used to work here have since transferred to other locations. I wish I knew what location.

They need to make an attempt to answer their phone to answer questions. I’ve called 13 times in last 2 hours and not a single person picked up and you are forced to listen to the same greeting done in pidgin («da hours of operationS») which makes a patient weary about even having one of those guys stick a sanitary needle in you. All this while I’m trying to get an answer as to whether my order is in and am now fasting 2 hours longer now, a total of 14 hours, bc no one is answering the phone line. Go somewhere else to get your blood drawn.

I had to go here to take a drug test recently and I can say that this was one of the better Disgnostic Laboratory locations that I have ever been to.
Location was super close to my house — located right next to Petland in Kahala with ample parking in front. They are open from 6am, so it was really convenient for me to go before work and still get to work on time. It was really busy, even though I went really early in the morning but the line moved fast and they were able to take me within 20 minutes of arriving. The facility is really clean and nice and the staff is just as amazing. They are really nitpicky in everything that they do and you know that they are truly doing their job well.
I highly recommend this location to anyone that needs blood or urine work done.

I needed to receive a routine blood test on a Saturday and was anxious to head over to Diagnostic Laboratory Services — Kahala as fast as I could before they closed. Thankfully the small and often crowded parking lot along Kalanianaole Hwy. that houses other stores like Petland, had multiple open stalls, and I was able to snag a parking space easily.
I rushed in just at 11:30, whew –I made it before closing! The place was empty and the front desk worker asked for my ID and insurance card promptly. I waited all of 5 minutes before being seen by a nurse. Yay for no long lines!
I must have seemed nervous with my fidgeting and sweaty palms (I hate needles!). However, the nurse was so kind and immediately made me feel comfortable talking story and making jokes and before I knew it, the pain (or lack thereof) was over!
Pros:
–Clean and sterile environment
–Friendly and professional staff (thank you to the nurse that made me feel so at ease!)
–The entire process is fast and efficient
Cons:
–None at this time :)
*Hours of Operation:
Mon-​Fri: 6:00AM-4:00PM
Sat: 6:00AM-12:00 PM

Love that they open at 5am, so that I can get my blood drawn, and walk to starbucks, all before heading to work. The employees are always so happy (even though the sun is not even up). Great efficient service at this location!

The PARKING — Enter on Kilauea Ave (before YMCA). You’ll drive down a long alley and will force you to turn right. Or you may enter right after the Waialae off ramp from Kalanianaole Hwy. Note — some stalls in the parking lot are designated with shops or times so park carefully.
The PROCESS — when you enter, grab a number. Have your ID and insurance card ready. They will make a copy of it.
On any given day, there are 2 – 3 workers and things move fairly at a good pace. I like going super early to avoid the long waits.

Located next to petland in Kahala. The service was polite, helpful and fast. The phlebotomist was pretty good, one stick and relatively painless. Faclities are clean. Lots of parking in the lot as well.

I’ve come here a couple of times for lab work and experienced great customer service both times. The techs were nice and able to find my veins quickly and no bruises at the puncture sight.
This location opens at 6 am and I’ve heard the wait is long at that hour since many people have been fasting over night and want to get the blood work out of the way early. So today I decided to go at 730 am and there was no wait at all.
The nice thing about this location besides ample customer parking is that Great Harvest Bakery is right next door, so after your lab work you can head right next door and treat yourself to a scone or muffin.

I was dreading my blood test for two weeks until I came here. Usually hate needles but that was an incredibly smooth and painless process. The nurse I got was really nice and knew what to do to stop me from thinking about it.

It was the first time coming here since 2007, where I needed a blood draw + other tests done recently. Sometimes, I will hang out with friends, who were doing their own blood draws here too. I do like the location a lot, since it’s basically near where I live, and I could go there right when it opens at 6am and get it done and still have plenty of time to get to work on time. I love the fact that there was hardly a wait. I basically was the 3^rd in line and there was about 3 others in front of me, but one of them headed straight for the restroom, so I pulled a number before they serviced the initial walk ins. I didn’t have a copy of my insurance card, but they said that’s ok. Just got to give them the necessary paperwork and forms and your driver’s license, and you are good to go.
I was basically in and out of there within 15 minutes. The entire process was rather quick and very professional. I’m sure it was the fact that I was one of the first people in line that morning, so it was indeed fast. Quick tip is to get there early. Depending on what kind of test you have, you probably would need to fast the night before. I was so hungry when they drew my blood, that I just felt everything gurgling inside me. It was crazy! Best thing I did after leaving the location was to look for a good breakfast spot (or new one) and just go to town on it. It was magical, I swear!
Parking is pretty much plentiful here, where they share the same parking space as Petland and Great Harvest Bread Company. Located in a strip mall across the street from Kahala Mall Shopping Center, this DLS facility is next door to Assagio Square and my favorite Lanikai Juice. Too bad they were not open when I was done. I could have gotten a smoothie. If you don’t drive, route #1 and #22 stops by here very frequently, so you can do your thing here, if it is most convenient for you. The interior of this place is very much like a doctor’s office. Very meticulously clean, white, and just spotless. The staff here is very good in what they do and very friendly too. I would definitely come here again, if I needed another blood draw.
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A+

I like this location because they have great service. Whenever I went to get lab tests done, I hardly ever had to wait. They are quick and efficient. Parking is available in the same parking lot as Petland. The interior is clean and air-​conditioned. Diagnostic Laboratory also opens early, which is a plus.

First time coming here and they are very quick and friendly. Walked in and they immediately greeted us and helped us with the forms. Got us all ready to get some samples. They are very professional and nice. Would come here again.