Castle Resorts & Hotels – Waikiki Shore

The location of this condo/​hotel is perfect as it is right on the beach. You can literally walk out the back door of the building and be right on the beach. The room we had was on the 6^th floor and it was a studio. The kitchen was nice, but the rest of the furniture was old. We also requested a queen sized bed, but were given two twins instead which was very disappointing considering this was our anniversary trip.
On check in, the receptionist acted as if I were putting him out by trying to check in. The entire desk staff needs to be either retrained or replaced with folks that actually like what they are doing. The one person who was very friendly was the security guard who let us know all the ‘shortcuts’ in the building which was very helpful.
I would stay here again, but I would get a higher floor and more up to date room.
The view was nice and the sunset view from our lanai was amazing. I am sure the Friday night fire works would also be awesome.
Over all, an average stay.

Two stays. Two different experiences. Too expensive for both occasions.
Here’s my thing about hotels. Having a view is nice. Having a big flat tv is a plus as well. But if the room is not clean, I can care less about the other things.
So, on our first stay, it actually wasn’t bad at all. The room was spacey (though there was only a king size bed, nothing else). There was a kitchen with a fridge and a microwave. The bed was clean and so was the bathroom, and in the bathroom were a washer and dryer. We also lucked out on getting a parking space on the lobby level. Though we were satisfied with our stay, we still found it to be a little too pricey.
Because our first experience was a good one, we decided to stay here again. We ended up paying more than the first time because it was a different type of room. The room was in fact much bigger than our first. It had a full kitchen and living room with a dining table (seats four ppl) and a couch. There were also two closets, one being a walk-​in closet. Buuuut, to my dismay, the room looked and smelled old. Everything was outdated. The kitchen sink took long to drain water. The oven does not let you know when it reached the temp you set it at. The bed as well was not covered with clean sheets. Luckily, the couch had a pull out bed. Since the couch was pretty big, the pull out bed was pretty big too and was much cleaner than the regular bed. Our parking spot this time was in their garage below the hotel. This was an inconvenience because the garage opener would only work after you’ve pressed it like 50 times. The elevators are also very slow and often there would be a line for the elevator. Our stay this time around seemed to be filled with a lot of inconveniences, which does not make up for the extra dollars spent on a bigger room.
Other than cleanliness, location is another big thing I look for when it comes to hotels. The location is perfect. Everything is within walking distance — the beach, restaurants (fine and causal dining), and shops.
The remaining question is… would we stay here even after our not so good second experience? Yes, but only if we can get a great kama’aina deal and if the room is super clean (if there other rooms available at the time of your check-​in, they do allow you to look at the rooms for comparison. If you choose a different room than the one you originally booked, you just have to pay the difference).

this is one of the worst places to stay in all of Hawaii. the room smells, i wasn’t provided with sheets for a pull out couch, the air conditioner leaks when the balcony door is open, and if you wipe your make up with the towels they fine you. I have never had such a terrible experience in all my life. this quickly ruined my vacation and made me want to go home. DO NOT GO HERE.

We never even stayed. As a gift a friend of mine gave me 2 nights stay at this dump for a Staycation. I called ahead and checked on the room and told them it was 4 of us coming. We had a studio room with and ocean view reserved. When we arrived the lady at the desk was nice. I asked her if we had 2 beds like I requested and she told me that we had 1 King size bed. She said they could change us out the next day and I told her it is no problem. Then as I am filling out the paperwork she says «oh, you can only have 2 in the room since it’s a studio.» I told her I called ahead and someone told me it would be fine. She went in the room right next door to the desk where I could here her ask the manager if we could still have it with 2 small children. The manager told her no and that I would need to pay an additional 300 or so for a 1 bedroom. And that is per night. I told her what a crock of shit that is and walked out. My son who was in the car said «I’m glad we are not staying here because this place looks like a dump» boy was he right. Don’t stay at this place. There was also a bad smell in the lobby. Good thing we live here and could easily drive back home.

Ignore previous rating: we stayed at Outrigger Waikiki shore, not Castle. Castle does have a reception desk; both Castle & Outrigger share the place. I don’t know how Castle rates, but Outrigger is just OK.

LOCATION LOCATION LOCATION. I have stayed at the waikiki shores for years, several times a year. Its the only oceanfront condo in Waikiki. This is my second review for an update. I like the aspect of having a small kitchen for breakfast and a quick sandwich to head back out for the day at the beach or elsewhere and not have to go to restaurants each meal. Often we bring in food and sit on the lanai for cocktails and dinner. The views are spectacular of the sunset each night. walking distance to everything. The only downside which has not changed is the owners of many of the units have old furniture and lousy beds as well as lousy mattress on the sofa beds. We put up with it for the view and ease of getting in and out of the property as opposed to a huge hotel. I like hotels for room service, maid service and being waiting on if needed which does not happen at the waikiki shores but i wouldn’t trade the Waikiki shore view most of the hotels in Waikiki.

When I stayed here, I got a really good rate. In fact, I stayed here three times. The best part was the location. This part of Waikiki beach is magical. The energy emanating from the ground is really strong. I used to walk the beach and I could feel my feet tingLing afterwards. Oh, the condotel is great too. It’s small and cozy. They have small rooms but they come equipped with everything. The kitchen is full sized. The bathroom has a tub. And the have a laundry and dryer. So it had everything I could have asked for. Especially the beach — that was true love.

I like to stay in a feel-​like-​at-​home hotel. And Castle Waikiki Resort is a right place for me. I really love the customer servies here. Isaac is a proffessional front desk staff. He is very helpful, friendly and kind. The cleaning staffs are nice too.
We enjoyed living in a one bedroom suite. Very convenience place with fully equipped kitchen (4 burned gas stove with oven, big refrigerator with ice maker, microwave, coffee maker, juice blender, rice cooker (a big plus for an Asian family), lot of utensils, pots and pan, knives, dishes and bowls, even a chopped cutting board,…just like home.) I specially like the inside washer and dryer. Everyday after swimming at the front beach (just a few steps away), I just threw all the wet, dirty clothes inside the washer/​dryer, and the family had clean clothes again for the next day. So do not need to bring a lot of changed clothes if you stay here.
The hotel supplies all the necessary household cleaning stuffs. You only need to buy the food and seasoning for your meals. They supply the coffee, but not coffee filter, which you can find at the nearby stores.
There are some shops on the first floor (Subway sandwiches, smoothies, snacks, clothes, gifts,…) Great location!

So I just went there for a 6 day vacation. 1^st of all if you lose your room key it’s like $ 100.00. 2^nd parking isn’t free there you have to pay EVERYDAY Also if you do pay for parking you also have to buy the remote that opens the garage door. The elevators were always busy and crowded. My parking spot was super small. My room looked WAY BETTER IN THE PICTURES it was seriously old you could tell it hadn’t been renovated since the 80s. Everything was rustic including my dingy bed sheets. There’s also a hidden room cleaning fee. I had the room with the kitchenette they gave me a ½ used bottle of soap to clean my dishes with, with a used sponge to match —ew! Overall I felt completely deceived and ripped off by the pictures and all the hidden fees.
Overall go somewhere else! You’ve been warned

Due to good service Isaac provided in the past, I was inclined to call and inquire about room availability as well as incidental policy. My company pays for the room, but often times I have to use my credit card for incidentals. If it’s allowed, I usually opt to pay cash… that’s just something that I do when I travel.
When I called the hotel, a young man answered. I asked a question about the incidental policy and informed him that I had received good service from Isaac when I stayed there before. This young man, Brandon cuts me off saying, «I don’t care what your past experience was staying here, I’m telling you what it is now.» I responded, «OK.» He continued his rant so I interrupted him letting him know that his behavior was rude. I stopped the conversation there and asked him who I was speaking to. He spelled out his name immediately as if he expected a bad review, «B-​R-​A-​N-​D-​O-​N.» I hung up the phone and called my corporate office and asked that they take this hotel off the list– and they did. It’s a shame that Brandon had to ruin my relationship with this hotel.

for some unknown reason, the rating at trip advisor is not bad for this hotel — 4 stars.
but few tips before you decide to stay at this hotel (apartment).
1. location
the location is good. you just go down and access to the beach
2. pictures
i book on Expedia. the pictures on expedia are totally different from my room. My room is with cheap and old furniture.
3. bed room
Blanket stinks. And pillow is not comfortable.
4. house keeping
i believe they should do this job better. lots of sands on the floor, after house keeping.
and they didn’t wash plates or dishes either.
5. supplies
We asked front desk for detergent. but they want to charge us for $ 1 !!!
Even we paid about $ 300 for a night?
6. Hidden cost
$ 95 cleaning fee for nothing. It’s such a rip off.

Great location. Very good accessibility to the ocean and city. Horrible parking with high rates to park each night. Customer Service is lacking and could definitely be improved upon. No entertainment (no pool/​gym/​bar and restaurant)

OMG! This place is a total rip off! I wouldn’t be surprised if all their good ratings were actually made up & written by their employees! I’ll start off by saying that this hotel has no entertainment whatsoever! No pool, no jaccuzi, no bar, no restaurant, not even a friggin ice machine for pete’s sake! We got our room switched to a different one because we complained to our travel agent that it smelled musty & moldy, their carpet was stained, kitchen was dirty, ceiling fan was about to fall down & their washer ruined my clothing because the cold water wash was hooked up backwards with the hot. One of their desk employees didn’t know any information regarding touristy things like bus routes & that we had to walk next door and ask. & worst of all the beds, along with the pillows too, were rock, & I mean ROCK hard!!! The only good thing that I have to say about this joint is the view, it was a beautiful sight, but that’s it, save your dough for somewhere else.

This place was awesome! Right on the beach. Overlooking the beach and the park. With a full kitchen, washer and dryer, and plenty of space. Very clean and comfortable. The staff are very friendly and helpful, though you may not see them. You go in to the Castle at Waikiki Shore and then have to call the customer service number on the phone in the lobby and then someone will come and bring you the keys. It was a bit odd, but the room we stayed in (room 606) was totally wonderful. The kids and I (the hubby couldn’t go) LOVED it. Gorgeous. And the location was pretty awesome too. I would definitely recommend.

The receptionist was extremely rude. Cut my mom off in the middle of her sentence multiple times and talked down to her.
On the other hand, when I was waiting in the lobby before a tour. The same front desk was chatting up a guy for 20 minutes while a line formed to be helped. 20 minutes! I can not believe her lack of professionalism. If I were the manager I would fire her in an instant.

Just got back from a week at Castle Shores. Upon arriving I asked for a higher floor as I had booked a deluxe ocean view. We ended up in Penthouse 5 and let me tell you the room was amazing. The room had all new furnishings. Our view from the 15^th floor took our breath away. I read all of the reviews before I booked this reservation but I kept coming back to the only condo on the beach.
There’s not a pool nor a fancy restaurant. What these is is an amazing ocean view with no buildings between you and the view. There’s a full size kitchen and washer dryer.
We stopped by Walmart on the way in and bought breakfast items and spend the rest of our time out. There are many restaurants within a short walk.
Overall skip the frills of a hotel room and stay here you won’t regret it.

Room was great and inexpensive. But the service was so-​so. Only 100 feet to the sand.

Right on the beachfront. Love that it has a kitchen, washer & dryer… wanna live here! The only negative thing was there was construction or some kind of work being done when I was staying there so it was a lot of noisy in the morning.

Stayed here in April of 2013. Great expectations going in. Mediocre feeling coming out.
We were given room 214. Park view, 1 bedroom.
First off, the bedroom is on the east side of the building, on the exterior walkway side. Which places it on the side of the building between this one and the Outrigger Reef next door. I swear, at night, every noise from between both these building echoes quite a lot making for a bit of a problem if you were trying to sleep. On top of that, the air conditioner did not work. It blew out air but it was not cold. This bedroom got quite stuffy during the day and you could not open the window for the noise outside. Luckily the ceiling fan worked perfectly and was on the entire time we were there.
The living room/​kitchen area was nice. The furniture was whicker. The sofa was a futon with an over-​stuffed mattress on it. It was a tricky piece of furniture to sit on. Being 6 feet tall, I could not really sit on it comfortably without having to pull my legs all the way up on it. Otherwise, they dangled and it was not comfortable. Should someone have wanted to sleep on it, I bet they would have slept well as it was pretty comfortable for laying on.
Everything in the kitchen was fine. Dishes, glassware and silverware were plentiful. Didnt really cook anything but the toaster and microwave worked just fine.
I was a bit disappointed going in because the room was not what I was expecting, based on the photos depicted on the website. The talk about the accordian door which sepetaes the living room from the bedroom was in my mind. Which would have put the bedroom on the park side of the building, away from the exterior hallway. This had me believeing we would be able to have have the windows open on that side of the unit to get the evening air. No such luck. Be sure if you were really wating that, to ask for it when you make your reservation. Not knowing at the time of booking, I expected just what I described to you. Was disappinted with what we got. Of course, the place was sold out so there was no moving us.
The front desk personnel were great. Special shout out to Isaac who was very accomodating, friendly and helpful.
These are individually owned units. All will be decorated differently with varying degrees of taste and comfort. Our friends had a much nicer room that was decorated by an owner who probably goes there themselves.
All in all, this place suited us okay. The location was fantastic, definately the best thing about it.

I was concerned to stay here because of the reviews. However, I travel with two children and need more space than a traditional hotel room, which is what you’ll find on Waikiki Beach. On my last visit, I stayed at the Hilton. The finishes were better at Hilton Hawaiian Village, but not the view! I have a great view at Castle Waikiki Shore. I rented a 1 bedroom delux. Located on the 14^th floor. This room is nothing to brag about, but it’s clean. This is not a true one bedroom either. You have a partition. Overall, it’s ok. I’m only here a couple of nights until we head for our real vacation on another island. Positives: the building is very secure, amazing views, great staff, fully equipped kitchen, washer/​dryer, clean, location! Negatives: outdated, not true one bedroom.
$ 300/​night on Expedia.

If you care about ANYTHING, DO NOT STAY HERE!!!
I don’t even know where to begin. Our first room was 816.
I felt like I was in the middle of the «Married with Children» set in Hawaii. The view was supposed to be a Deluxe Ocean View, instead we got a partial ocean view with a main view of Fort de Russy roof top and the city full of trees. The furniture was old and outdated, Hawaiian whicker sofas, with two twin beds pushed together as a «queen bed», bugs, clogged faucets, broken blinds, dirty stained carpets with cigarette burn holes, dirty kitchen utensils, leaking fridge that made a huge puddle of water in it… REALLY? The pictures online when you book are not what this hotel really is.
I complained to the front desk, and she was no help. Apparently the manager was off Friday and Saturday, and I was told the manager would return the next day. I went down the next morning and Vaa changed our room to 510 Sunday morning. The room was a lot like what we had originally expected. At least the owners of 510 are living in the twentieth century. Then again, the air conditioner, toaster, and front burner didn’t work in this new room. Here we go.
I left a note for housekeeping that a few things were not working. They left a note stating that they fixed them, but they didn’t, nor did they even clean the room. I asked for a manager and they said he wasn’t in until Monday. On Sunday there was a note that he would not return until Tuesday. When I complained they said the manager had already left for the day, however there was a sign on the mangers door that said he would not be in until Tuesday in observance for the Holiday. What’s really going on here?
Why am I on vacation, having to clean my own room when I paid for this? Are you kidding me? I left the maid service sign out the next day, and they didn’t even come. I called the front desk and asked for towels to be brought to our room because they didn’t show up to clean/​replace the towels. I was told they would be up shortly.
After diving all day and being in the ocean, two towels were not going to cut it. I called the front desk and asked for two more towels, and she aid she only had ONE clean towel available. I said, «For this whole hotel, you have ONE towel available?» Her reply was «yes». She said housekeeping leaves at 4pm. WOW.
She then threatened to call the police on me because apparently I was yelling at her. One must understand that while on vacation, there should be no reason for this many things to go wrong. When there are housekeeping services available, I should not be sweeping, cleaning the surfaces, and taking out the trash on my own.
Not to mention, if I did leave the trash out in front of my room, I’d be fined $ 100. So I had to leave it in my room by the door, waiting for someone to come get it.
Customer service should and always be number one.
WORD OF MOUTH IS EVERYTHING!
All & all… DO NOT STAY HERE! Cannot believe the crappy service we had. Great job guys, way to blow it!

Let me first admit that most of the stars come for the location. I’ll get to that. Now…
The Bad: It’s old. Real old. No matter how old it actually is, it just /​feels/​old. It’s not fancy, well kept, exciting, or anything of the sort. It doesn’t have a pool, or a hot tub, or a bar, or a restaurant… It’s desk is not 24 hours, the beds are small and house keeping doesn’t come every day.
Now, The Good: Location. Location, location, location. It’s incredible. On the beach, less than 3 blocks from the newest parts of Kalakaua, less than 2 blocks from Eggs and Things, close to the Hawaiian Village, and — really — not that far to walk to even the furthest points of Waikiki.
My qualifications for this trip were to be ON the beach (or immediately across the street). Even a block off and I wasn’t interested. I wanted it between the Hawaiian Village and the Duke statue, and had a specific budget — which wasn’t big. The Castle Waikiki Shore fit the bill, and came in under budget.
My understanding is that these are condos, who’s owners live in part– (or no-​) time. They are leased back to the property then rented out as hotel rooms. You get a great collection of kitchen amenities, a good size bathroom, a washer and dryer, a great lanai (patio or balcony to those from the mainland) and — again — a great location.
If you want frills, if you want to be pampered, if you want a «Waikiki Hotel», don’t stay here. But if you care more about what happens outside the hotel room than in… The Castle Waikiki Shore is a great option.