Blue Hawaii T & T

Is there an option to give this business NEGATIVE stars? What a joke of a business! I should not have to even offer one star for a company that leaves a 70-​year old woman stranded at the airport at night, leaving her the only option of taking a regular taxi back to EWA!
Words cannot express my dissatisfaction and infuriation as I sit helplessly, 2,500 miles away, trying to find last minute alternatives for my elderly mother to get home.
I am absolutely flabbergasted that a shuttle company this poor can be rated 3.5 STARS! Do not be misled by the rating, as there are only FIVE reviews and TWO have been LEFT STRANDED at the airport!
After a lovely two week visit, my amazing mother had to take a lonely flight back to Hawaii, so I made a reservation for her to be picked up from the airport yesterday for today and was instructed to just call as soon as she landed and a driver will come get her at the gate. Her personal information, inclusive of her flight number and arrival time was taken and reservation was CONFIRMED. Assuming that her reservation was good to go, I rest assured that she had a ride all the way back to the leeward side, which is easily at least a $ 100 cab ride or a LONG bus ride back (which would not even be an option with luggage).
Needless to say, upon her arrival, I called the company to confirm her pick up and the dispatcher actually had the audacity to tell me that she needs to just take a regular taxi cab home because all the drivers went home early since it’s Sunday. @#$@%?! I AM SPEECHLESS. What was the point in making a RESERVATION and giving flight information and personal information if they had no intention of showing up?!
How can you leave an elderly woman STRANDED at the airport?! How would you like your mother to be treated this way?! She has NO ONE she can turn to and was solely relying on this RESERVATION with this company to transport her safely home.
NEVER USE THIS COMPANY!!! I would not recommend to my worst enemy. They will leave you and your family stranded with no other alternative but to pay high prices for a taxi cab.

Sorry about the other traveler’s luck. I have nothing but good things to say about Blue Hawaii. They have always been on time and provide courteous service at a flat, pre-​arranged rate.
Last year I was in Honolulu for a three month detail and used them a few times to get me to the airport and/​or back. They were always there on time.
Last week I was in Honolulu for a conference. The driver from Blue Hawaii waited patiently despite our flight’s delayed arrival and my lost bag. She waited while I watched every, single bag come out and while I filed the lost bag claim. I used them again for my return to the airport and they were flawless.
I recommend them highly.

Prompt, pleasant drivers, comfortable vehicles, driver even gives recipes for cooking local favorites. Flat rate quoted when call to schedule your ride. Covers the island of Oahu.

Best Cab or shuttle experience we have ever had! Better than some «limo» services. Driver was curtious on time (early). Had no problem giving us as much time as needed. Took us straight to destination with no additional pick-​ups. Had a very «CLEAN CAR» and very reasonable rates!