Ace Hardware-Kaimuki

I think I’ve made my last trip to Ace Hardware. I go there when I am desperate to find a part but don’t want to drive to Iwalei. Today I went in looking for some receptacles and a breaker. It turned out that they had everything I needed but the prices were so crazy that I bit the bullet and drove to Home Depot. They wanted about $ 4.00 for a $ 0.50 receptacle and almost $ 16.00 for a $ 5.00 breaker. It turned out to be a little bit of a pain in the ass to drive to Iwalei but it was worth it to not support that kind of extortionist pricing. Go somewhere else.

QUICK and CONVENIENT. Use Unilocal check-​in for $ 10 off $ 50!
When I’m in my errand mood, I like to be able to get in, get out, and move on. I’m usually able to do that at this ACE hardware. (Can’t say the same about City Mill down the street).
Today I brought a picture of my garden hose which was frozen on the spigot. I had tried to remove the hose but I didn’t even know where to grab with the pliers, and it was really stuck. I’m obviously not very good with DIY home repair.
As soon as I walked in, two people greeted me and asked if I needed help. The cashier told me about a product called CorrosionX and another employee (I think it’s the owner) led me to that aisle and selected the product for me. (I hate when other places say ‘oh it’s in aisle 16′ and I have no idea what to look for). I asked what kind of plier should I use, and he showed me some pliers. I ended up buying one because he explained that two pliers are good to have to do this type of job. I got home and was able to free the crappy plastic hose I had off the spigot and replace it with a heavy duty rubber hose.
If I’m going down Waialae Ave and need a specific job done, I much rather stop in this ACE hardware than go to City Mill. Just check the hours before you go. They aren’t always open when you think they would be, because they’re probably enjoying time with their families. Love these old school mom&pop stores.

If I could give this place no stars I would.
This is the SECOND time we’ve come into this Ace Hardware and they chase us out.
YES I understand that you close on a Sunday at 3pm but that is NO reason to rush the clients.
I can’t remember what I came here for the first time but today we came into this place to grab paint. We already knew exactly the shade and color but yet they seemed to rush us. Then they tell us to come back tomorrow because everything is shut down blah blah. The lady that was speaking to us towards the end didn’t have to give us bitchy attitude. The other lady didn’t have to talk to us like we didn’t know what to do.
I will never be back to this location.
PS. BEWARE DONT GO ON SUNDAYS AT AROUND 2 ish because they WILL RUSH YOU OUT OF THE STORE!!!

I’m not a DIY-​fixer-​upper by any means but I only ever come here as a favor to my grandfather & he sure is. He loves this place for everything from trash bags to lawn mower repairs & my guess is because next to Circuit City a little further down Waialae Ave, this is the only home repair type store in Kaimuki area.
I, personally, was very disappointed with the bluntness of the workers we encountered at our last visit. My grandpa recently had to drop off his lawn mower for repairs & the guy helping him consistently gave short answers & had that tone of voice that gave me the feeling of «I really rather not be here dealing with you right now but this is the bare minimum of politeness I’m gonna muster just so I can get through this & you can leave». I immediately picked up on this & was pretty shocked. I felt like even the female clerk that helped us at the other counter after for regular purchases was missing that genuine, caring aloha vibe that I’ve come to expect from every business I visit.
My grandpa didn’t seem to notice; maybe he did but he just doesn’t care or is used to it because he comes here so often. Either way, I won’t be coming back anytime soon unless he needs something & I’ll stay in the car from now on.

Customer service is lacking. I feel like they are doing ME a service for shopping there. Most of their answers are negative — can’t rush, don’t have this/​that. Grumpy people work there — feel like you are a burden to them, so humbug to help me. I’ll shop elsewhere, thank you!

What a ripoff. Prices higher than City Mill. Go to Sheridan Building Supply instead.

Went to ace hardware to buy a flapper for my company toilet. I was a little uneasy because altough my dads a plumber I’m a girl and know very little about toilets, only that the toilet kept running and I needed a new flapper.
I went to ace and asked a gentleman for help, which he recommended a universal flapper for 4 dollars and sorta told me how to put in on.
I was so relieved that not only did it fit but that he saved me a trip from going back.
Thank you (gentlemen I called to thank but forgot to ask your name)

I’m not sure what they put in the water here but all the employees are very friendly. Not fake friendly but genuinely friendly. They are also very attentive and present. I thought maybe it was a fluke that I got great service from 3 different employees on one visit but when I returned for a follow up visit, I worked with different employees who were equally pleasant. I was beyond surprised because this is a hardware store not an ashram. Cheers

Best service out of all hardware stores on island. You go to Ace for the service — and for me, service still matter. I recently went to Ace with a checklist of 10 items — not expecting to find all 10 — especially keys, certain batteries, plumbing item,
electrical and other stuff. The employee greeted me and he walked me to each one of the items — all of which they had — I had no idea that they duplicate keys. I was out of there in 10 minutes. At the big box store, I’m sure it would’ve taken me an hour.
If you want best service — go to Ace.

Needed to get some aluminum soffit vents for my house… looked all over the internet and check out hardware stores in town… No one had them… then I called Kaimuki Ace Hardware and VOILA!!! Yes! They have them.
Since my house is 3 stories high, it is very difficult to change them when they rust… We replaced them once when we got the house painted and I thought they were aluminum… but obviously they weren’t because they rusted and then we found birds nesting in our ceiling! These aluminum vents are not supposed to rust.
Before going there I called to find out if they even carried them. A young man answered and he was very nice and helpful and was able to get me all that I needed. He offered to set them aside so that I was sure to get what I needed. (I had previously called Home Depot and the guys there just grunt!)
When I got there, Gerald… he also helped me look for the nails to secure them.
I love shopping at locally owned businesses… they are part of our neighborhood!

I bought a small torx screwdriver yesterday and it didn’t fit. I went to return it and they wouldn’t return money or give me credit because it says on receipt, «all sales final on hand tools!» What? I never heard that before. I called Ace customer service and they told me Ace hardware is a franchise and owners set policy. I couldn’t believe it, «No returns?»
City Mill is a quarter mile down the street and they don’t have that policy. What gives? Don’t they want to stay in business? First off the sales person never mentioned this when I bought the hand tool. I didn’t have my eye glasses to see, said policy and third I never heard such a thing. I should have questioned them when I discovered their tools are kept in a locked cage.
Well I spend hundreds of dollars on building materials and thought Ace was a good place to shop, but now I’ll spend my money elsewhere and don’t reccommend a dishonerable establishment where owners are reluctant to serve customers and inhibit growth or sales. Go figure?
Save your money and shop elsewhere. No stars if possible. Wake up the owners!

I purchased a doorknob this week for the first time. The employee told me it was easy to install and guaranteed it was a one-​size-​fits-​all standard doorknob size when I asked if it should fit. When I went home, I opened the case and tried installing the doorknob. I didn’t have any luck so I had my boyfriend give it a try. It wouldn’t fit. I live in an older Palolo home and the doorknob for my door is not today’s standard size. It was too wide to fit in the small hole cut in the door and since I rent, I cannot cut a larger hole to fit the knob. I went to return the knob today with all the pieces, packaging and receipt and was told they will not honor the return. I was not aware of the strict return policy here. The receipt does say near the bottom that it will not accept opened items. I was surprised though and haven’t been to a hardware store with this policy before so I didn’t think to check the return policy before buying. I was very annoyed at this though because the man helping me assured me it would fit my doorknob. The manager would not even honor my return and now I’m stuck with a doorknob I have no use for at all. I will stick to shopping at City Mill down the street for now on. When I shopped for doorknobs there, the employee helping me actually OPENED the package it came in to show me the size of it and said they would accept returns on anything. After my great experience at City Mill and my useless one at Ace, I know I won’t be returning to Ace ever again.

I like coming here because its convenient for me. parking available.friendly service n i usually find what i need

Service helpful and friendly until you arrive at check out! The female has no
manners, no smile and rude enough to not want to return again.

Honestly — do people need 82 choices of dirt in 16 different size options from on to metric ton? No! Do you understand why Lowes + Home Depot both decided to build back to back to back with City Mill down by Iwile? I don’t know either.
It really does seem that the days of True Value and Ace small stores are over. I was really surprized when Ace opened in Kaimuki and remodeled while I was living there. I remember as a kid going with my dad to Ace to buy just 3 lbs of grass seed. We didn’t need 5 metric tons of grass and they had just what was needed. Here Ace still has it seems just the basics but that is really all you need– home repair this or that and the 1 thing that will just go on doing the trick this time really is the just what you need anyway– there is no need for a mile long isle of stuff in a big box when 1 is all you were going to buy. And then for the really big special needs they were already willing to order for it to be brought in — which seems more and more the norm now at big boxes too that they run out of the stuff you need but got plenty of stuff you don’t — Ace really does have that that is used up most and is in demand– has to be done that way — small store people cant learn 50 million items — just the ones that people need the most and they they go and buy a soda too and go home happy.
Any who– pople at this Ace in Kaimuki really do seem to want to be helpful and willing to help you out– I live in an apartment and really I only need the 1 or 2 things I came looking for– I don’t need a grand tour of a building I can’t furnish. The service is nice and friendly and the store is small enough to get by what you need.

My closest neighborhood tools and hardware shop. I especially like how the customer service desk in right at the front entrance. I can usually always find help pretty quick.
Plenty parking, just a little tricky turning into the driveway at certain times of the day (during traffic 7−8am/3−6pm)

Every time I’ve been here I am amazed by the variety of stuff the sell. Several times I had to look for a part and went to all the competitors and they didn’t have it because it was a old style fixture not used anymore but guess what Ace had it. It seems like a small store but they have a lot packed into that store of things that the others don’t have especially when you are trying to fix a older home.
The staff are awesome unlike the large hardware stores where you have to search for someone they are around and friendly to help you find what you are looking for.
Yeah Ace Hardware is the place I go to first for an older home.

I stopped by Ace Hardware in need of some plastidip spray for a project I’m working on. Finding the location was very easy because I just so happened to be in the area anyway and they have an unobstructed location right off Waialae Ave. with their own parking lot in front. +1 for parking.
As soon as I walked into the store, I was greeted with hellos and was approached by a very friendly staff member asking if there was anything I needed help with. I usually turn down this offer because I like to check out a place when I’m there, but I was in a bit of a rush, so I asked her for guidance to the Plastidip. She knew exactly where it was and was knowledgeable about the product (she was able to tell me about her boyfriend’s experience working with the material).
I made my selection, checked out in front (no line) and was on my way.
All in all a very positive and quick trip to the hardware store.

I’m still not totally convinced this is a hardware store.
Seriously. Three times I’ve been here, every time I am amazed by how friendly and helpful everyone is!
I think my average time in this store is about 5 minutes, no joke! I walk in and I’m immediately greeted and and offered help. Twice we found what I needed right away and I was out of there. Another time they didn’t have it, so I didn’t even go past the gal at the register, whom I had a pleasant brief conversation with.
The only reason I’m not giving five stars yet is because I feel like I haven’t had sufficient experience with the place. I mean, I hardly know what kind of selection they have since I’ve never really had the chance to browse around while hunting for a staff member to help me! That is a good thing, you understand.
I don’t mean for this to be all about the service. Obviously they have a pretty good selection of things if two out of three times I’ve gone they have had what I needed.
Just a few minutes up the road from City Mill, I’ll definitely be making this my first stop in the future.

Shopping for hardware has never been easier. All I needed to buy were two sprinkler heads for my mom’s yard. Upon entering the store, I was greeted by Tyler, who asked if I needed any help. I told him what I needed and he walked me straight to the sprinkler heads. Viola. Now that is a great example of customer service that I never experience at Home Depot or City Mill.