Sub Zero Ice Cream

I was craving ice cream so Boyfriend and I headed over to Sub Zero one night.
Likes:
–Staff was great, they talked us through the process and made recommendations
–The sensations are served in waffle bowls, YUMS!
–Boyfriend ordered the Cherry Charge with an original base and I ordered the Bernoulli Brulee with a custard base. They were both delicious and the small was a generous portion.
–Watch it go from a liquid to a solid in less than a minute with liquid nitrogen
Dislikes:
–Limited selection of mix-​ins
–Artificial flavoring
Choose a sensation or create your own then sit back and watch it freeze, brrr!

My husband and I visited Sub Zero and really enjoyed our experience! The salesgirl was extremely helpful and made some really good suggestions. Our choices were the pistachio with snickers and Nutella with strawberries, both were very good but the Nutella combo was phenomenal! The texture of the ice cream was velvety and rich, we will definitely be back! The only suggestion I would give is to include more natural ingredients for some of the ice cream bases if possible.

Had a wonderful time at Sub-​Zero.
Where ice cream meets Science! What I like the most is the choice of getting many different types of «ice cream» low fat, no sugar and such.
Than all the different flavor’s to choose from. They have three different categories of flavor’s. I choose watermelon. We whet told that the mint was, quote «off the chain, good». Than all the toppings you can throw into our «science experiment».
The only downside is the price. I guess it’s the same cost as all the frozen yogurt chains.

Great place to take kids, the employees were super nice and took time to explain the entire process.

This is not your normal ice cream! The nitrogen cooling process makes the crystals 10x smaller than normal. Talk about smooth! Mine was so creamy and smooth it was amazing. Great job Rod! My wife and grandkids think I am a hero since I found your shop. Thanks for the best ice cream I ever had.

My husband had visited once and thought our science geeky girls would love it so we finally popped in for a visit on this very hot day in Holly Springs. The store is very clean and cool. I liked the decorations and that the giant vat of Nitrogen was right there for everyone to see. The young man waiting on us was very quiet but kind and polite. I was hoping he might explain the science to the kids but he did not so we did. While it’s a novel concept to me it always comes down to the taste. I chose strawberry for the kids but when I saw him squirt some colored liquid into the yogurt I asked him what that was and he explained it was «flavoring». I don’t like food coloring and I thought this place used fresh ingredients. He was kind enough to redo the order and I used the fresh strawberries. He said, «Well, it won’t taste very strawberry — y» which made me smile. Ahh youth. I thought to myself, «Dude, I want to taste the strawberry not the chemicals of artificial strawberry.. .» Knowing they use the liquid stuff my husband and I shared a custard with andes mints — our way of making chocolate chip mint. While he was freezing the concoctions you can’t really see anything as the Nitrogen makes a fog. The fog was cool though. The kids were unimpressed with the end result as it became watery very quickly. But they loved the strawberry flavor. Mine was thicker and stayed frozen longer but it had an odd consistency — kind of like that ice cream dot stuff.. . a little «greasy». We finished and talked about it and none of us really felt like it was our gig. Not saying other people won’t LOVE it but it was just not all that great. I think Goodberry’s has better custard and I’m pretty sure the kids would rather have Orange Leaf. As we were sitting there another employee came in. A young lady who greeted the next customers without lifting her head and mumbling, «Welcome to Subzero.. .» like she’d rather be anywhere but there. Wow. At least our guy sounded sincere. Yeah.. .two stars is all I can squeeze out here guys. Good luck Sub Zero.

I went about a month ago. Great concept and the gentleman that was there took the time to explain it all. Sizes did vary but I know that will happen with this product. My kids loved it (my teenager is hard to please so that speaks volumes).

It was our first time here, the owner was extremely rude and not helpful. We walked in and he just stood there. We asked how things worked and he was very snappy. He never explained anything, he just pointed at the board. His staff was younger, highschool aged, and he undermined them in front of customers the entire time. I was not impressed with the quality of the ice cream. It was not very flavorful and was very bland. We will not be returning.

Well we were totally unimpressed. With a complex menu, the manager offered no suggestions or asked if we had any questions. The 3 of us all had a regular size and the bill was $ 19 and some change. And none of us had the same amount of ice cream. it tasted fine but nothing special other than the novelty of the liquid nitrogen to freeze the ice cream. And you really can’t see them blend it through the fog of the gas. We won’t go back.

The concept is really good and neat, but the staff was not that friendly. The prices were super expensive for the place and they really don’t have a clue about how to use the machine. They take a while for it to do it, but even then the ice cream is not frozen as such. I highly doubt I will ever go back to this place.

Pretty disappointed in this place. I really wanted to like it too. We came here twice. The first time my ice cream was not frozen at all. I ordered a small for myself and a small bowl for my daughter. Each bowl had a very different amount of ice cream. My daughter had a lot more ice cream than me for the same price. The second time we came they were out of custard. After only being open a week I figured that they would be better about their inventory. Again my ice cream was not completely frozen and I had to ask them to redo it. The manager walks around the store like he is miserable. The first time he has asked me if everything is ok and I told him that it wasn’t. He didn’t offer to replace my ice cream… he just asked who made it. I was very let down both times I have been here and I probably won’t be back. At 5.50 for a small bowl of ice cream, I expected better.

I was looking forward to visiting this business with an interesting concept — boy was it a disappointment !! I expected them to explain the process as they were preparing the ice cream, but I may as well have been at any other ice cream place. the décor is very plain, and the employees were not well trained. My order was not totally frozen, it was supposed to be in a waffle cup, but was served in a paper cup. It was not a generous serving at all, maybe one scoop, with very small amounts of add ins, and this cost $ 5.49 + tax! The wifi popped up on my phone and stated «public», but when asked for the password, they give me one for a business nearby — and it was incorrect. Overall, a poor performance, 2 stars for the taste of the ice cream as it was average. Very disappointed.