AT&T

I have to give this location a bad review as well. The employees are friendly, but incredibly lazy. My phone wouldn’t turn on one day so I took it to the store to see what they could find out for me. The girl who helped me plugged it in & it didn’t turn on so she said my phone was probably broken and I needed a new one, but when I asked to see what they had available she told me to go to the Jersey City Store since their inventory was all in the back & she didn’t want to have to bring it out for me. Well, I don’t have all the time in the world to run around phone shopping so I plugged my phone in at work while I shopped online. As it turned out the battery kept trying to charge & I realized it was only the battery that needed replacing, not the whole phone. When I do decide to replace my phone I certainly won’t be doing it at this location.

Came in for a new phone. As an AT&T customer for 12 years and a patron of this specific store for five I would have expected a modicum of respect. However, it seems AT&T is not the type of company that values customer loyalty.

I don’t usually write reviews about phone stores, but this associate’s service was so stellar I felt compelled to.
My iPhone had been acting up for quite some time, and it was pretty annoying since I had it for only 4 months. I worked around the corner and decided to walk in one day to complain about the lack of quality. As soon as I stepped foot inside the store I was greeted by Michael, who first smiled and said hello (This is a common courtesy that is often forgotten in retail).
After that he proceeded to ask me if there was anything that he could help me with. Once I told him of my phone issues, he walked me to the kiosk where he continued to inform me of the process of replacing my phone since it was still under warranty. I must have spent about 20 minutes or so at the store, but to be honest it felt like only a couple of minutes because of his pleasant attitude.
Not only was I able to get a replacement phone the same day, but I was also able to get various tips on great places to eat in the neighborhood since I was new in town. Mike is the reason why I will continue to come to this store for services in the future and remain an at&t customer.

I forget my sales person’s name but he has black hair and is little bulky, looks like Italian. He is a terrible sales people who cannot be any less helpful. The plan I purchased did not work so I came back. I tried to get it fixed in a different ATT store but they told me to come back to the one I made the purchase and said ATT sales person was supposed to check it for me before I left. When I returned, my sales person was assisting another customer so I had a different person to help me. He insisted that he checked my phone and everything worked. Lie. It turned out to be an ATT network setting issue that I needed some password. My new sales person helped me set it correctly. But at the time I was leaving, he still did not forget to add «I though I definitely checked it. Whatever!» Not only unprofessional but has a bad attitude. Avoid him if you have to come to this store.

Called them up, they promised to setup my phone. It took me 30 minutes to drive there to pick up my phone. I get there to come and find to out that the person who answered the phone wasn’t an employee there. They said that it was just someone who is visiting the store. Perhaps it was the girlfriend of one of the employees playing around. They refused to tell me. Just a bunch of frat boys at this store. If you need help, go to the one in the Newport Mall in Jersey City. I went there after all of this non-​sense and they were great!