Ravinia Plumbing & Heating Co., Inc.

Got referral from our neighbor and have used their services numerous times throughout the years.
Different crew or individual showed up for the repair projects were all:
Efficient
Competent
Charges layers out clearly upfront
Cleaned up nicely afterward
Fixed the problem
We feel we can rely them to do a good job.

Waking up to find water dripping from places you’d never expect… into places you’d never hoped you’d have to see was our very recent experience! This past Tuesday morning i walked into our workout room to a steady but silent dripping of water that created a pathway of escape through a recessed lighting fixture and heating vent and leaving a substantial puddle of water in the middle of the room. Not Fun. But having done business over the years with Ravinia there was no question as to who we needed to call. As always the person who took my call was pleasant, professional and courteous. She assured me that she would send the first available plumber right over and within 15 min I was contacted and told they would be coming right over. The timeliness was outstanding. The professionalism and expertise of our Plumber Terry cannot be overstated. Terry had serviced us on a previous visit about two years ago and it was a pleasure to have him with us again. After assessing the situation he informed me of what he believed might be the source of the problem (s) and he wanted to make certain that we had a full understanding of what the range of time and cost may potentially be before beginning his work. That level of openness and transparency is quite a valuable asset to your company and a credit to Terry! Shortly after a second plumber (Brian) arrived to assist. Brian also was professional, friendly and clearly very knowledgable. Both of these guys were with us for several hours and honestly we felt very comfortable with them both. When all was said & done we were well satisfied the problem was identified and within a few hours the problem was solved.
Overall experience A+
Thanks Ravinia … You’ve got Great People.

My great experience began with calling to schedule an appointment. The person I spoke to was very friendly and engaging. I explained my problem and she gave me a time window for the following day and said if she could get someone out sooner, she would. I appreciated that thoughtfulness.
The next day, the technician arrived within the designated time and was very friendly. It had snowed the day before and he was careful to wear booties in the house. I explained the problem I was having and he assured me it could be handled. He explained the pricing and once the work was done, offered tips on how to avoid a reoccurrence of the problem. Great experience!

Very reliable company, good technicians, friendly personnel

We have been steadfast clients of ALL of the Ravinia Plumbing Services for many years: (Plumbing, Heating and Romitti Electric.) Our experiences with ALL of the service techs in each area (ours specifically are: John and Danny — Plumbing, Nick and Tim — HVAC and Bill, Wito and Jose –electric) have been Exceptional! The quality of their outstanding work has only been surpassed by their ability to «find a fix» in Every situation! And Fix it they do!
The attention to detail, availability to come quickly in an «urgent» call, and warm reception, along with helping to expedite any need by the expert office staff is second to none!
Our home is our sanctuary and as such deserves the Finest in upkeep and maintenance — Ravinia Plumbing has Always fulfilled every facet of every need!
Thank you David, — Thank you ALL!

When a home has plumbing or heating problems you want to go to a source you can trust and that will give you a fair value. We used Ravinia in the past and while expensive versus others in the Northbrook area they were efficient, timely and professional. And we trusted them to do good work.
But today my water heater went out and I needed a new one quickly. So I called Ravinia again. They came out for their customary $ 59 service fee that is waived if you use them and the cost they quoted me was about $ 400 more than several others I received. I tried to explain this to their repair guy but he basically said take it or leave it, so I left it. And I am leaving Ravinia. They are no longer in touch with their competitive marketplace and if I were you I would avoid them altogether, unless you want to pay a whole lot more than you have to and want to fund their very attractive service fleet on the streets.

Jack came by to give our furnace a cleaning and checkup, he also replaced our humidifier filter.
My wife said he was very friendly and professional.
One thing I can say is that no matter who comes to our house the technician is always pleasant and courteous.
Thank-​you!!!

My «credibility is worth $ 95».
That’s what the owner of ANOTHER plumbing company told me during a somewhat heated telephone discussion on the evening of November 10, 2015. What would compel a business owner to insult a (former) frequent customer in such a manner?
I noticed two very minor leaks in my basement. One of the leaks was at a cast iron waste pipe, the other was at a copper water pipe on the opposite side of the basement. Having had previous satisfactory business dealings with the OTHER plumbing company, I gave them a call to come out on November 4, 2015 to diagnose and correct the problem. It was understood, and mutually agreed upon, that there would be a $ 68 charge to show up. Fine.
The two plumbers were on time, and courteous. They put on protective footwear and went to the basement to look at the two leaks. After careful examination, and a phone call to their office, they estimated the cost to replace 30′ of 4″ cast iron pipe (at leak #1) and 14′ of copper piping (at leak #2) for a total of $ 3,185.00. They said the pipe was cracked. Also, the cast iron line would have to be rodded out at a cost of $ 265. It should also be noted that the two plumbers bad-​mouthed the quality of the work performed by another company at an earlier date. I was disappointed to learn that their «advanced diagnosis» incurred an additional charge of $ 95.
Time for a second opinion.
On November 5, 2015, I called in RAVINIA PLUMBING AND HEATING which I also had dealt with previously and was satisfied with, for a second diagnosis and estimate. Their plumber was also courteous, on time, and wore protective footwear (paper-​like booties to prevent spreading any dirt on the floor from their boots).
Alas, the RAVINIA plumber also diagnosed leaks, but determined the leaks were coming from missing lead around several joints in the cast iron piping (leak #1). The end cap of the copper water line was loose (leak #2). The plumber tightened the end cap, and voila… the leak was gone! No need to replace 14′ of copper piping! And he agreed with the first diagnosis only as it pertained to a clogged waste line… around $ 300 to rod out. Repacking the lead around the joints would cost an additional $ 250. Total cost: $ 560.
When I brought this up to the owner of the OTHER PLUMBING COMPANY, he became somewhat agitated, and very defensive. He said he wasn’t going to lose sleep over $ 95 and agreed to refund this portion of the charge. I had considered putting a stop on the the $ 68 show up charge with my credit card company, but the process, and his attitude didn’t make the effort worthwhile.
When in doubt, ALWAYS get a second opinion!
So, to recap, my credibility is worth $ 95. I learned a lesson that cost me $ 68.
But, I got to keep $ 2890 in my pocket.
Bravo, Ravinia Plumbing! Bravo! They are honest, professional, friendly, and do the job right!

Dave Ariano and Jim Picchetti of Ravinia Plumbing really came through for us. My client, a private owner of a new group home for his son and two other young men with autism, needed a new water service be put in place on short notice. Dave got this pushed through in just a few days and it is now going in Monday. This is weeks ahead of everyone else’s schedule. Involving digging up the street and horizontally boring over to the house it is not simple — except for Ravinia Plumbing. Ravinia is also a rock solid company for quality of work and I highly recommend.
A thousand thanks!
Chris Turley
Turley Architects

As usual, extraordinary service. Noticed water leaking from upstairs toilet Monday evening. I shut the water off, so not an emergecy. Called Ravinia Plumbing and left a message with their service (live person) for them to call me Tuesday morning. An hour later I got a call from Ravinia so I could tell them what was happening, and he wanted to ensure that I had shut off the water to the toilet. 7:45 Tuesday morning they called. I have an appointment for 8 – 9:00 am. 8:15 Jeff called to say he was on the way. 9:30 am it was fixed. They are not inexpensive, but I don’t know them to be higher than others. I do know they are prompt, professional, fix things right the first time.

I had been a client of Mahoney Plumbing for some time, and could not have been happier with their high level of service. Since Ravinia bought Mahoney, I have had two visits. The first was at our commercial space, a very old building in downtown Libertyville. We had an issue with our air conditioning unit that involved quite a bit of practical problem solving. The HVAC guy they sent over was absolutely great.
The other night just after 10pm, the furnace in our house started making good awful noises. We have a 50+ year old furnace and a radiator system in a 1920s house. I was very scared as I had no idea if there was going to be an explosion, a freezing home, or a $ 10k bill.
When I called the emergency number for Ravinia, I got a call screener who took down all the details from me and contacted their on-​call person: David. Maybe 5 minutes later, I got a call from David Ariano, Ravinia’s head honcho. David put me at ease right away. He told me what he thought the issue was, then we went on FaceTime and I showed him the situation, and he confirmed his suspicions (a part broke– no danger, but no heat, either). I can’t tell you how good it was to know that somebody who really knew their stuff was on the other line. He got a guy (Scott– top notch!) out there within an hour and we were all good in less than an hour from there. I guess my problem was really that bad in the grand scheme of things, but when you have a scary noise coming from something that expensive and potentially dangerous and you have a 1 year old and its 15 degrees outside, its a big deal.
Yes, I got a bill, but it was far more reasonable than what I was girding myself for this emergency service in the middle of the night, in the middle of the winter.
I could not recommend Ravinia higher. Every single interaction I’ve had with them has been great. True professionals.

They fixed the problem. So, I guess I’m happy. I just don’t understand the «service business». When you bring your car to a local mechanic, the fee is $ 80-​$ 100 per hour plus parts. These folks were at my house for 45 minutes and the bill was over $ 250. They didn’t replace any parts.
I can’t really complain, because they completed the job and were professional, but I am not satisfied with the pricing. My dentist is cheaper. I guess I should have moved to a rural town where I could get a plumber for $ 25, but I chose HP.

Just had my furnace cleaned by Tim & WOW is it working great. He was polite, professional & friendly. Came when they said they would come, cleaned up well & I felt taken care of. Would recommend.

I’m not one to hand out bad reviews. I generally like to review businesses that provide exceptional service and quality but my experience with Ravinia still rubs me the wrong way. If I had to give them a rating on their technicians alone I would give 4 stars. If I had to rate them on pricing alone I would rate 0 stars (more to come on that)…Ravinia was initially recommended to us by a neighbor and I had them come out on several occasions to fix plumbing and for routine A/​C & heating maintenance. They do have a club price but you never end up paying just the club price. There are always add ons, etc. and I do not find their pricing system competitive whatsoever. Their technicians have always been friendly and seemed to get the job done.
We did have someone come out to quote us on a new A/​C for the upstairs and the quote was so laughable that I just couldn’t even respond. It was offensive that someone would put together a proposal that was so outrageously priced. I honestly felt like this person came into my home and saw «sucker» written all over my face. I’ve since found a another professional service that is not trying to price gouge me. If you have Ravinia come out for a quote make sure you shop around.

As of March 2013, Ravinia Plumbing & Heating has a new pricing policy. ASK first. I was prepared to pay by the hour, and their new ‘by the service’ method would have cost twice as much. I chose to pay the $ 59.00 service call charge and have nothing done. Staff is always courteous and professional. The plumber was in my house for at least 25 minutes looking at the work and explaining the ‘club’ program and the pricing. I was quoted $ 550.00 to rod out my kitchen sink line (as a preventativie measure) and to change a cartridge in my bathroom shower.
Update: Pasquesi Plumbing, charges by the hour, and the job cost $ 180.00. Pasquesi plumber, Joe, was in and out in less than an hour and was very courteous. He finished the cartridge change and explained that he took a few minutes extra to clean the drain as he saw the water was running down too slowly. This was done in less time than Ravinia plumber took to describe their ‘club’ plan.

I’ve used RP for 10+ years now and recently had them come to my business location as well to do the annual service on the furnaces. You can tell it’s a quality shop, and very detail oriented as they fixed things during the annual service that was ignored by the previous company, which could have cost me a lot more down the road not to mention the inconvenience of it all when things do break down. Every person who I meet from the company is extremely professional and well educated in the field. Great follow up service, as I never have to call back wondering where things stand.

Horrible pricing. I could not find the sprinkler shutoff so they came out, did nothing but show where it was in the front yard and charged me over $ 300! What a rip off. I highly recommend finding another source!

I have to agree with Michael B. below. They are not competitive at all regarding their pricing. I ended up paying over $ 800.00 for a disposal when other places are charging $ 500.00. I found this out after calling a couple places after the work was performed. Shame on me for not calling other places first. When I called to complain about their excessive pricing, they offered $ 30.00 off the service call. Thanks!

I had a great experience replacing a water heater. We needed to match a second heater we have. They matched the model and told me over the phone exactly how much the whole thing would cost. I also called a couple of other places and they either would not quote a price or the price was higher. I was very pleased and would use them again!