Denny’s

It’s pretty alright, just your average Denny’s, they seemingly have their shit together now judging from the previous reviews.

I am all about 24 hour places that I can go and get work done or hang out with friends, but I am no longer a loyal customer of Denny’s.
Last night, I visited Denny’s looking forward to getting some delicious Pumpkin Pecan Pancakes and hanging out with my cousin that I haven’t seen in over a year. We walk in and there’s two tables of four, a table of three, and a table of two in this huge Denny’s, basically they were empty. So, we greeted our friends waiting for us with hugs all around. Seconds after we sat down our waitress comes over and asks us to, «keep it down, the other customers are looking at us and the manager asked for us to keep it down because we were being loud.»
And sidenote — this little waitress with dyed red hair was not the nicest gal either. Not sure what her issue was, but she was feeling some type of way about her life last night. And that’s not a diss at the staff cause 90% are some super cool people that love to chat, especially cause it’s slow on business. I’ve had some awesome servers at this Denny’s but she was not even trying to be nice. Also, the cooks are awesome and do a wonderful job!!!
So, after we were hushed by the waitress, I was over it, but would stay if the majority wanted to stay. She asked for our drink order and I asked for a water and a hot chocolate. And naturally they didn’t have hot chocolate… What? Who doesn’t have hot chocolate in the winter? And why do you always run out of stuff and are never busy? At this point, I’m not even going to order anything.
We looked at the menu’s for a brief moment and decided not to stay because we did not feel welcome. It would be different if the waitress waited 5 minutes to see if we were actually going to be that loud or if the manager Darryl came over and said something himself, but the mood was off and it’s not right to patron establishments that really don’t want you there.
Message to the Manager Darryl: Looks like last night 11/​23/​2015 was a rough night. Brianne H. left a message about how her service was terrible and things were just rough. It is unprofessional to be upset from a prior incident and take it out on other customers. It is bad business to always be out of stuff. It is bad business to have people that come in regularly and not know their names or have any investment in them. I have been in pretty regularly since September and know tons about you and your moods from multiple servers and customers, yet have never met you or had any interaction with you because you don’t talk to customers. I literally just told someone this past weekend that the service and things had changed at this Denny’s, but I’m gonna call and tell them differently.

DONT GO! Terrible experience overall. Understaffed. They were out of several things that we wanted. Waited an hour to get our food that wasn’t right. Then waited another 20 min for our daughter to have syrup for her pancakes. No refills came and when my husband asked she forgot. We asked to see the manager and she told us he would yell at her and she wasn’t going to get him. I told her it wasn’t her fault because they were so understaffed she was spread too thin and I needed to see him. He was not very accommodating and did not do enough to make us satisfied. We haven’t been there in years and now we will never go back again. Oh… and I’ve been sick all night… bonus!

Read some of the negative reviews and have no idea what people are talking about. I eat here a couple times a month and at all hours and it’s been what I expect an then some. The foot is good — no it’s not gourmet — but it’s well above average for a 24 hour diner. Those having a hissy fit over refunds etc. need to call corporate as that policy is set at a higher pay grade than the restaurant manager. Service for me has always been good, sometimes more than good. I’ve never waited more than 10 minutes for food and my orders have always been correct.

Gross. We had kids with us so they put us in a separate room. They were understaffed so it took forever to get our food. It’s Denny’s, not a place I would eat, I blame my brother in law lol.

Worst Denny’s ever avoid going anytime past 10pm. Or ever. So this is my story. My boyfriend and I decided to go to Denny’s because we wanted something different and cheap on the late night. other than Taco Bell. It took about 10 mins to be seated even though it wasn’t many customers and the employees were just standing around. Ok so it was time to order the waitress was friendly and was training another waiter in the progress. We didn’t mind. My boyfriend requested a drink on the menu that wasn’t there and she attempted to make it. He liked it lol. So we ordered nachos and she told us there weren’t any beef for the nacho so I requested chicken. She said «sure I can do that» she finished with the order and went to the back. Ok so here were it went south. The chef/​cook cussed out our waitress and threatened her life. It sounded like a fight would’ve started any minute. She (the cook) started dropping f bombs and just been hateful towards our waitress. Our waitress came back and told us that the manger would cook the food. I asked her what happened. And she had let us know that because we requested chicken the cook got pissed. I asked will there be any action because she threaten your life. The waitress said no because she is very loved here. So after that, the cook left to go home early and we paid and tipped generously. Believe that I will never return. The waitress was great but that cook just rubbed me the wrong way!!!

So, one day before work I was craving a Grand Slamwich and I decided to order one from this Denny’s and I would pick it up on my way to work. I was told it would be 15 minutes and I said that would be fine. I ended up getting to Denny’s exactly 20 minutes after ordering and was told that the order was not ready yet. I waited a few more minutes until the order was ready (not really a big deal at this point) and I left without checking the food so I could be at work on time. When I got to work and started to unbox my Slamwich, I noticed that it was really french toast, bacon, and eggs instead. I called Denny’s and told them about the mix up. The manager told me that I have two options at this point. The first option was to come back to the Denny’s and get a new Slamwich. This was out of the question because I work in Cleveland Heights. The other option was for the manager to take my name and number and I could order a Slamwich at a later date with no charge. I accepted option number two and I figured I would just order from Denny’s again when I had another craving for it. Fast forward to this morning, I had another craving for Denny’s so I figured I would order my free Slamwich and bring it to work. When I called I got one of the other managers on the phone and explained to them the situation I have just explained above. I was told that without anything in writing I would not be able to redeem a free Slamwich. So not only did I not get my money back for the wrong order, I didn’t even get my food replaced with the correct food. I would strongly suggest anyone considering going to this Denny’s to reconsider. There are plenty of other breakfast choices within a few minutes of this Denny’s.

I agree with Anthony. From the time you walk in the door. Trying to get seated. Cold food. Took forever. Couldn’t get check. And had to get up and ask waitress for check. Guy at cash register didn’t want to take our money as he was texting someone. It was the most exasperating dining out experience I can recall. I firmly believe they should terminate everyone on the morning shift and start with green horns from the detention center. The public would be served better. Also almost broke a leg as the entrance was sheer ice. I suggest you visit so you will know I’m not exaggerating.

My wife and I stopped in for her birthday breakfast slam. We think breakfast is Denny’s best meal, and we often get the breakfast at other times of the day. But the suprise part for us this day was when a young woman, about 10 yrs old with all smiles, and her father walked up to us and said «I paid for your meal today». What a great surprise for us — she was as delighted as we were.

I have been going to Denny’s a lot over the years. Denny’s has always been my go to place for late night eating. unfortunately with this latest experience I’ve had I can’t say the same. I know when people get feedback on the restaurant is mostly negative. but the positive feedback is people return to the restaurant. my girlfriend and I stop in the Highland Heights, Ohio location on July 6 2014 at about 4:30Am .My girlfriend ordered the red white and blue with a sliced turkey substitute. I order a turkey sandwich with a egg fried hard and strawberry pancake puppies. When we got our food I seen the egg was running out of the my sandwich and the turkey was ice cold. The turkey was also cold on my girlfriend’s plate. I sent back the sandwich. Only to have it returned with the same bread and cold meat again. We had the mgr Diane come to our table to let her know our concerns. She said she cooked my sandwich and when I explained that the same yolk soaked bread was used she denied. she was very unfriendly and unapologetic about the situation. Not to mention other tables were having trouble around us and unlike the other tables we remained calm and didn’t raise our voices. This was honestly the worst restaurant experience I have ever had.

Denny’s is the Jerry Springer of food and has a reputation for lunacy. I use this location as a late-​night work spot on the East Side. Power plugs in every booth and good wifi. Staff is professional and efficient. And there are very few crazies that come in. Many of the late-​night folks come from a later shift at Progressive nearby or are regulars.
The food is Denny’s food. What are you going to do? But this Denny’s is a good choice for a late-​night stop. It’s not out of control.

Denny’s tends to be a paradox more and more. As the years go by the food is getting worse and worse. The deep fry things look aged and everything looks an automatic qualifier for a Cardiology appointment. But… very important but… the majority of the waitresses are really nice, you have free refill on coffee and other soft drinks and the classic diner ambiance you expect from Denny’s. If only they could renew the looks and specially the food…

My family & I always have a great time here. We even run into our friends. Great spot for a compfy meal.
Only downside is no wifi.

A true classic. Whilethe food is borderline horrible, the late night ambiance is unparalleled. At 3 am, you just never know who will be walking thru those doors… or what’s going on in the bathroom. The crane game is rigged — but a total blast when leaving. The wait staff makes this place. From aspiring pirates to old war vets, the staff will no doubt make your stay worthwhile. Always smiling… and pleasantly rude at the same time.