Carolina Air Canine

Just took our 8 month old puppy there for the first time, and the lady that took her when we walked in was terribly rude and very rough with her. She grabbed the leash and jerked it hard enough that her entire collar came off her neck. My puppy was terrified as it was a new place and she rudely exclaimed «does she always act like this.» I am very disappointed and appalled at how they treated a new customer and young puppy. The girl at the front desk was however very nice.

The staff members and the facility were very good. We took Maggie there for almost 9 years. We had a few unpleasant interactions with the owner over the years but nothing we couldn’t overlook because Maggie was happy there. On her last trip she simply needed her nails trimmed. We called and took her by during normal hours. We were advised that it would take a few hours to get to her trim and it was suggested that we leave her overnight to play. Picking up after hours is the same cost as a night of boarding so it seemed to make sense. The next day at pick up they quoted a price for two days boarding plus nail trim. My husband refused to pay and went over the discussion the previous afternoon. The owner called my cell phone and started yelling at me to bring him his other day of boarding. I waited for him to stop yelling and asked him to call my husband as I was out of town. He left a scathing voicemail on our home phone about collecting his other day of boarding fee that really scared our young daughters. My husband went by on Monday and talked with the owner about the situation. He finally agreed that it was a misunderstanding but he would not agree that his unprofessional contacts were the bigger problem. For $ 25, he lost a 9-​year customer. If he would stay out of his employee’s way, he could continue to have a wonderful and thriving business. I feel sorry for anyone who has to work for this man.