Bow Wow Boutique

I’ve been bringing my dogs here for about a year now. These guys have been doing a great job, despite the bad reviews from other customers.
The prices are reasonable, especially in this area. I have two dogs with long hair and can get pretty pricey. I usually get the full service grooming which includes shampoo, cut and nail trim for $ 45 each dog. And once in a while I’ll get the mini grooming service with just a trim around the face, shampoo and nail trim for $ 35.
Making appointments are easy with just a phone call and I drop my dogs off in the morning between 9 – 9:30am. They’re usually ready in about 4 – 5 hours. My dogs always look great, fluffy and refreshed. Happy customers.
I have not had any issues with the metered street parkings. There is always a spot opened around the boutique.
*RECOMMENDED*

Great service. My dog likes them there.

I have three Persians. This place was/​is awesome!!! I’ve had Persians for over twenty years and so far the best longhair cat groomers ever!!! Thanks for making my babies beautiful. I sent my friend, who has two siblings of two of my cats. She loved them as well T

This place used to be great, but it’s gone downhill recently. The last three times my dog, a 9-​year-​old, 65-​pound Ridgeback mix, was bathed there she came down with diarrhea. The first two times it lasted only a few days and I attributed it to anxiety, even though my dog had been there many times and seemed comfortable with the place. However, the most recent incident was more severe and included vomiting. The vet was concerned and ran a number of tests, which cost me over $ 600 total, and diagnosed my dog with pancreatitis. She was on meds for 10 days, which thankfully cleared it up. Yes, it could be a coincidence, but the last time I was there to pick up my dog I had to park in the rear of the shop. I entered through the back door and saw that the place is FILTHY! Not going back!

HORRIBLE customer service!
I used to bring my dog here all the time and was generally happy. I made an early appt. for my dog for a bath only. Explained when I made it that I was going to be tight on time and wanted to make sure I could get her back quickly. Was told that was doable. Dropped her off first thing in the morning. Empty shop. Reconfirmed that it would only be two hours, max. Two hours come and go and I don’t hear anything from them, so I call to find out if I can pick her up. The receptionist tells me she’s not ready. I ask when she will be ready. She repeats that she’s not ready. Finally she admits that they haven’t even started on my dog! Reason being that they had a bunch of walk-​ins in front of her that they had to do first. I explained that that’s the whole reason I made an appointment in the first place. No apology or anything, but was told it’d be at least another two hours! I just went to get my dog since I didn’t want her sitting there indefinitely.
The girl at the counter could have cared less and her only excuse was that they were running behind (ya think?) Funnily enough there were lots of groomers milling around behind the counter. I understand the running behind concept — I worked as a dog groomer once upon a time, but if we ran behind, we’d call the owner and let them know that the promised time wasn’t going to happen, rather than make them chase us down and figure it out on their own. Common courtesy much? Long story short, I’m not coming back.

An an update to my prior review, I was a little unhappy the next day. I realized the reason they gave my dog a cute bandana was because they were trying to cover up a scratch he had from his grooming. I understand they are dogs and hate being groomed and the potential for a nip or scratch is very likely, I just wish I was told when I picked him up, instead of trying to hide it from me.

They cut my dog. I have a 6-​lb mini-​Shitzu & she came home with a ½ scab on her chest. I almost died.
Plus she picked fleas THERE. Looking for a new place.

These women rock! I do not live in Hermosa Beach and dropped my 3 lb. chihuahua off for a toenail trim. I warned them that she is a princess and would scream when they started to work. The two gals that did her nails were very soothing and got the job done with not one bark from her. I will be back to try them out on my dogs that need hair cuts. Loved the quick service!

I haven’t had some of the other customers horror stories happen to my pup, but I don’t think that I’ll be returning to this groomer to find out. I called at 1130am inquiring upon availability and was told to «come on in,» the employee assuring me that they were accepting walk-​ins. I walked in about 30 minutes later and the same employee who i had just spoken to on the phone was now turning me away, citing that someone had made an appt., so although they couldn’t accept any walk-​ins I could make an appt. for the following day. I gave her my pets name and my info. I asked the employee «what time?» and she gave me the stores hours. Afraid she had misunderstood me, I asked, «oh no, I meant what time is my appointment tomorrow?» Eyes rolling, this girl recited the shops hours of operation, AGAIN. She then added this, «we just like you to make an appointment so that we can see if we can accept walk-​ins.» I don’t even know what that means, but I do know that I found a much better groomer up the street, Kriser’s in the hermosa plaza off of pier ave. and pacfic coast hwy.

The staff is not very friendly, left a tip and didn’t even get a «thank you.» The salon looked dirty and smelled bad. Both my dogs have short hair, neither of their nails got clipped and my bill was almost $ 70. I was quoted on the phone no more than 27 $ each! I will defiantly not be going back and I would NOT recommend this salon! I could have done a better job myself!

Very upset… Took my pug to get her anal glands exspressed and took her home and she still seemed very irritated… i waited a week she was crying and rubbing her butt. I thought maybe they didnt get it all or do it right… When i took her back they said everything was out… that night she was squealing going nuts so
I took her to the vet… They said one anal gland hadn’t been touched apparently there are two it was so full and getting infected… so now im stuck with a 150 dollar vet bill for a visit and to get her anal gland expressed properly!!! Even when I looked I could tell the top one was full and looked infected and sore! This groomer should not be offering this service if they do not know how to do this properly, they caused my dog more pain and me more worry and a big fat bill!!! Take it off your service menu! Or make sure you know what the heck you are doing!

Everyone BEWARE!!! My dog was here for a haircut and came back with a bite mark. They even tried to play it off like it was an exisiting injury. So disspaointed! HORRIBLE BUSINESS OWNER!!! IF YOU LOVE YOUR PETS, PLEASE DO NOT THEM HERE!

*****DOG LEFT WITH A HUGE GASH ON HER INNER THIGH*****
I brought my dog in last month, on a busy Saturday, big mistake! I picked her up and found a huge gash on her inner thigh. If you care about how your pet is handled please do not bring them here for grooming services. I have never written a review before but I feel compelled to warn other pet owners of the careless manner in which the groomers here treat their patrons. Absolutely unacceptable. I’ve uploaded photos of her wound.

I’m upgrading my review from 4 to 5 stars. I had an appointment at another grooming place in Redondo Beach and when I got there — they didn’t have my appointment, and the groomer wasn’t even there that day! Needless to say, I was frustrated as I was on my way to work and had planned on just dropping off my dog.
I called Bow Wow — they squeezed me in no problems, and I dropped my dog off just a few minutes later. At noon, she was ready, and I picked her up — they did the exact cut I had requested, and she looked great. I also want to add that the staff was so sweet and friendly to her, I really appreciated that. I won’t hesitate to take her back any time we need a groom, I’m very happy with their services.

My Pomeranian ended up with a bacterial infection all over his skin after a visit to this groomer. Not only did it cost me $ 200 in vet appointments and antibiotics, they charged me $ 40 to hack at his coat leaving him looking rough and disheveled.
So disappointed and one unhappy dog!

I have been here maybe four times. Every time has been a pretty good experience dispite the fact that it gets less than favorable reviews. I have a very, very hairy husky/​shep mix. He’s under coat is always an issue but this place always does a great job. Every time I have taken sawyer here there has been a very nice man whom I think maybe be Mexican. He has always done a great job.
However, today I took sawyer in and I noticed the guy wasn’t there. There was a lady at the front who was let’s just say she seemed like she’s had better days. When we came in she was helping another lady. She didn’t really seem like she knew anything about what was going on. When she started to help me out I had to tell her my dogs name about five times.
When I came back to pick up sawyer he was right in the first crate. I said I’m here to pick him up. She sat down! And said ok let’s get started with the billing. Usually they give you the dog right away cause the dog wants to get the hell out of the crate. She was taking forever and kept asking me what his name was. Sawyer was crying because he could see me and finally I asked her if she could let him out while she was doing the billing. She from there just got nastier and nastier.
She must of asked me his name several other times. Eventually I said didn’t you guys write his name down or something. She got curt with me and said she’s just trying to help me cause she couldn’t find us in their computer. Then the guy said to charge us $ 50! Every time I have ever gone here it was always $ 35. And said i that he usually looks a lot better. He said that he was brushing him for over an hour.
Two things, the quality of their work clearly has gone down. And they clearly have no clue whats going on. Every dog in there was crying or upset. It smelled. And was a hot mess in there. These people dont seem to care about the dogs, but rather just getting their money.
Please think twice before you take your pet here if you really value and care about your pet.

Called to make an appointment, and was told 8:30am, first-​come first-​serve. Waited out front until 9:00am with everyone else told 8:30am. No one came to open the store, so I left. This is not the first time, nor will it be the last. Definitely not our favorite groomer since my long-​haired cats are usually left waiting, while dogs go first. They come home stressed out. Tried their other location, but they have bankers hours (aka like to vacation every day?). They wouldn’t take us, saying they were full. In the past both locations were asked not to cut my cats’ hair, and they did anyway. We need a new groomer in town who is affordable, since the pet stores aren’t, and I won’t return to either of Bow Wow’s locations.
Another note — last visit, we were quoted $ 30 upon drop-​off, and told $ 35 upon pick-​up. When asked why it was $ 35 now, they said their prices had gone up. When I told them I was quoted $ 30, they said my cat wasn’t easy. Really?

PURE CRAP. DON’T WASTE YOUR TIME OR MONEY!!!
Brought my bouvier in for an 8:30a appt. When I called at 2:30p, they still hadn’t started on him. Why did I have to bring him in at 8:30a if he was going to sit in a cage for 5 hours?
When I asked, I was told they were waiting for the groomer who doesn’t come in until the afternoon. Couldn’t or wouldn’t tell me why I was given an 8:30a appt. if they weren’t going to work in him until later.
I told them I didn’t want him shaved so they said it would be another $ 20. Fine. 15 minutes later, they called back & said they had to shave him.
I brushed him out the day before so I know he wasn’t «completely» matted. His back legs had gotten wet so it may have been more work but certainly not enough to shave.
If I wanted a shaved dog, I’d have done it myself!
I’LL NEVER BE BACK!

I’ve been here twice, the first time the did quite a good job on mu pit mix and sheperd mix for a good price, however the second time was not. It was stil a good price, my pit came out great looking, as he has a short haired coat he came out wonderfully!
However my sheperd mix came out still wet and un-​brushed looking. I had to take her home and brush her out myself! It took me only 10 minutes to get out her under and top coat and then I had to dry her too! I really don’t see why I paid for both of them to be groomed when it looked and smelled like they just dosed one of my dogs with water. I am sorry to say that I will not e returning here again, though I do hope others have a better experience than I did.

I’ve taken my Hymalaian cats to Jose since he opened in the early 90’s; 20+ years later, I don’t live a block away but I make the trip from Redondo. And Jose’s ‘clients’ now include my Havanese pup.
20 yrs, only one minor incident (unfriendly staff that was gone the next time I went in). Jose and his staff all answer to the same consistent quality. I am loyal to Bow Wow and my pets come home lookiing and smelling sweet! You’re the BEST of SOUTH BAY!!!