Terrible Herbst

I don’t even feel like they wiped the inside of my car down, and it’s not like I came in there with my car filthy… The outside looks good but for the upgraded price and tip I’m not satisfied.

First time here today… bought the most expensive full service which is $ 29. Friendly staff except for some. I was mocked in line behind my back by an employee as I was getting them a tip… very courteous right??? Anyways the wash was ok… when I got home I had to wipe away quite a few water marks left behind including the windows. The underneath of my car is still very dirty as well. Tires looked nice and shiny and interior was clean. Overall it was a 15 – 20 dollar wash for 30. I recommend to get the 15 $ full service because I’m sure the difference isn’t worth it.

Have had my oil changed here for years now on several cars. Always a thorough fluids/​filters check. Basic stuff is priced right, but upgrades and some bigger flushes and systems services are a tad pricey.
I just happened to stop in today for an oil change after coming directly from the Cadillac dealership. Had been having trouble with a check engine light, rough acceleration, and a nasty rattling noise.
Somehow the dealership could find nothing wrong and it drove fine for them, yet it rattled and ran rough straight out of their parking lot as I was leaving. Decided to go for an oil change and fluid check at Terrible’s. Was in and out in about 30 mins. Surprisingly, it ran so smooth on the way home and didn’t rattle either. My guess is the tech must have reconnected something that fell loose — maybe a vacuum line or ECM connection?
Either way, great job today as usual. I also come here regularly for car washes.
TIP: if you buy a car wash at the pump (which you probably need anyways), it knocks off .20¢ per gallon on the gas price. Hard to beat.

This place is hit or miss with the latter seemingly increasing. Sometimes I’m in and out in 20 mins for an oil change and other times it’s over an hour because the crew is obviously screwing around in the pit. I just left after waiting for 30 mins and told them I’ll have to come back when they could fit me in (I was the only car in line for literally 30 mins). Zero sense of urgency, this place has changed from what it was 2010 – 2013.

Had something similar to this only the little washer type thing had been completely overused for years (it only has two change uses) they just used some tape stuff. We finally figured out why my car kept leaking oil

Had my oil changed at Terrible Herbst for both of my cars from 2009 to 2012. My car has over 158K miles on it, so changing the oil filter is an integral part of an oil change.
Today I had my oil changed elsewhere. They pulled out the oil filter. The oil filter had not been changed since 2008. Terrible Herbst never changed the filter.
I know this for a fact because my previous garage wrote the date of the oil filter change on the actual filter. I wrote the date on the new filter to prevent this from happening again.
I’d rather you KEPT the free car wash, Terribles…, and that you would have actually CHANGED the oil filter.
For customers — I would recommend checking your filter if you get your oil changed here. They did not change the filters on either car. Writing the date of the oil filter change on the filter is my second recommendation. Always check!!! Better safe than sorry.