Pacifica Senior Living Green Valley

Pacifica of Green Valley is the perfect place for your loved one’s care. My uncle was a resident of Pacifica and the care, compassion, friendship and love he received is to be commended! Thank you Pacifica staff!
SRico

My father lived here for several years. I do believe that the cottage concept is a good one. I liked the idea that there was consistency, especially since most residents have memory issues. This way, he got consistent care with the same caregivers, got to know and feel comfortable with his cottage-​mates, and had 24-​hour care. A few of the caregivers were superb. My father seemed generally content; his biggest complaint was the food, and I have to agree — it was mediocre and usually served lukewarm-​to-​cold. HOWEVER, over time, I noticed a lot of employee turnover, and with that, the quality of care greatly diminished. But the lowest point for me regarding Pacifica was the last 24 hours of his life. He did not get the care or the dignity that he deserved, and unfortunately, that left me with a lasting impression of a general lack of compassion. I was upset enough that I reached out to corporate management, as I felt they would want to know what happened, and they never even acknowledged my feedback.

I have been working as a residential realtor in Greenvalley for over 10 years. I recently sold my clients Greenvalley home & was asked to help taxi to a couple of assisted living tours prior to closing her sale. WOW! What en eye opening experience. I have to say that this place far surpassed the competition. It was so over the top obvious that this place carried a level of dedication and professionalism that has been removed from the other tours we visited. I was so impressed with their compassion & clarity to all the question we had. I didn’t even know I had so many questions prior to this experience. I’m giving them high fives for loving our seniors and doing what no one else does! Denise was awesome!!!

If I could give it zero stars I would. We took a tour of the facilities and all I could think of was how can we get these people out of there. The cottacges were shabby dark and depressing and the people we saw looked absolutely miserable. They were serving lunch when we toured and it was basically you get what they serve. No choices. I won’t even go into the décor on the cottages, must have been a great sale at good will. My heart broke touring the facility and we had to leave. My Mom asked where she could throw up aftgeer we left. No joke. That bad. The only reason I can even think of as to why they even have residents is because the residents kids must live out of state and have never seen it. Never in a gazillion years would I EVER leave my mom there to rot. Sorry, I felt very bad for every single resident that we saw. Shame on their kids for not researching and doing better. Very depressing place.

My mother has been in several assisted living facilities in Henderson. Overall, the staff and support at the Cottages is far better than any other facility I have seen. I am so glad to have found them. Other facilities may look nicer, and have a better marketing program, but the staff and services at the Cottages deliver what they say.

While this facility does a fabulous job of marketing themselves to potential residents, if your loved one has dementia, run away as fast as you can. They have no knowledge of this affliction nor are they skilled in providing care. In fact, they are abusive and negligent. Dementia is not a psychiatric illness; yet the Cottages of Green Valley advocate the administration of psychiatric medications to their demented residents. Many of the medications administered, have ADA black box warnings advising their danger in patients with dementia. There is no consistency of staff or care rendered and I found the staff to be generally dishonest but well-​versed in their scripted responses. If you truly care about your loved one, DO NOT place them here.