Barnes & Noble Booksellers

I love book stores. I really do but why would I want your membership card when it takes 20 minutes to get help and even more to check out. OMG either own it or close it.

2016 Unilocal 100 Review Challenge — ¹¹⁄₁₀₀
Books, books, books. I LOVE books!
(Sang in the tune of «Boats, boats, boats!» from How I Met You’re Mother)
haha. I know. I’m trying to be funny & entertaining here. But seriously, I really do love books.
I love bookstores. Bookstores are my second church. When I feel like I need a break from life or work… I turn to bookstores. Somehow I always find answers to problems when I’m in here.
And they do have books for almost everything. From business, fears, creativity, cookbooks, spirituality, relationships, children’s section, magazines, greeting cards, star wars, history, music, adult coloring books… everythang.
I have even found books from bloggers turn authors here. And books of writers I discovered on Instagram.
If you don’t find it here, a bookseller can help you find it either online or at another store.
I always find some sort of inspiration for ideas on my writing, creativity, projects, and everything else I’m working on.
Before I found God, I turned to books and bookstores for answers. And from what I’ve learned at this point in my life is that spirituality/​God can be found in all things including books.
The staff here is great. Sometimes I’ll spend a few hours in here, acting as if it’s a library and no employee here has asked me to leave. Which is much appreciated.
Sometimes I’ll come here after church with friends and have some amazing & inspirational conversations. Maybe it’s being surrounded by books that inspires us to think creatively.
If I can’t find it at the library I can find it here. (i.e. the lastest bestsellers)
Like most B&N’s there’s a Starbucks attached to it. With a patio and several tables outside as well.
Hopefully my review inspired more people to read & check out the books, magazines & inspirational things here. I don’t wanna see it close down like Borders did. I know, it’s easier to get an ebook, but there’s something special that I can’t quite put the words to, that happens here.
Also, you can’t flip through the whole ebook on preview online. That’s another reason why I come here. I like to skim through the book to see if I’d like to purchase it or not.
Go and get you’re read on! Happy Reading. And I hope you find something that inspires you.

I went to browse around. I found the Star Wars force awakens soundtrack… I saw it was $ 11 online but 15.99 in store. Asked if they would honor and they said no… I could order it online and «pick up in store» but says they are sold out which they clearly are not… so I am not even able Order to pick up in store to get this price… taking my business elsewhere
Found out target has it for 9.99!

I love Barnes & Noble.
I love walking in and being surrounded by books.
I was that kid who watched Beauty and the Beast and was more in love with the Library then the idea of marrying a prince.
This Barnes & Noble is in a great location with ample parking spaces! It is also one of the biggest locations I have had the pleasure of going to. Tons and tons of options and they always have a lot of clearance bins and shelves that you can find some good finds if you’re willing to do a little digging!
They are always well staffed and so helpful!

The books store is nice but the staff is terrible. They are all in their own world and if you ask for help they make you feel like you are bothering them. If the customer service had been better I would have given it a better rating.

So glad to find a Barnes and Noble here in Henderson. I used to frequent my local store in Cali when my children were younger. They have since been closed in favor of popular clothing stores. Now that my children are in elementary school this is the place for me to get their books for reading. I love this place. Everything you need. Customer service isn’t the best which is why I gave 4*. Do your research and look for yourself. It saved me some time instead of asking an employee.

I came here about a month ago to get some books (obviously). I came her on 3 separate occasions. The first time I was looking for a particular book and I couldn’t find it. So I went up to a guy that was standing at the desk and asked if they had it in the store. He didn’t say much. I told him the name of the book and looked it up and he said they did have it. So he walked off without saying anything so I didn’t know what he was doing. I followed him and he grabbed the book and pointed out the sequel next to it. I went to the cashier and he didn’t talk much either. He just rang up my order and I left. Personally I don’t like small talk and prefer just getting things done but I would imagine other people would be turned off by this. So I came in a few days later just to peruse the store and I ended up find a few books that I was interested in. I went to the cashier and she was also a bit quiet. Again didn’t really turn me off but I imagine it would others. A couple of days later I came back just to see what they had again and this particular visit stood out from the rest. I got some books and I went over to the cashier and she was extremely friendly. Chatty a bit and commented on the books I got. Not judgemental or anything just trying to make small talk. She thanked me and I walked off. Only experience I had that was particularly positive. Anyways I never had a bad experience so the customer service I would say is okay.
The book stores size is huge. I usually go to this one book store that is quite small in comparison. But this Barnes and nobles was big. They had all the books that I was looking for (which were only 2 but still). There was a coffee shop but not much seating. Don’t really like coffee so I never tried it. They had a music section. I was half expecting instruments… they didn’t have any just cd’s. I can’t really fault them on that seeing as they are a book store and why would a book store have instruments. Still I was a little disappointed but again that was just me being stupid. They had toys and board games and everything was sectioned off. Some sections were alphabetically organized others weren’t. All in all it was pretty cool being inside a brick and mortar store seeing as they are going extinct (well for books anyways).
5 stars for the size
3 stars for the customer service
I didn’t mind it but only having one experience that was exceptional isn’t ok. If you work in customer service you have to be happy or at least act it. I would know I deal with customers everyday at my job. Guys smile more and talk.

I called to ask if they could hold 2 books for me, but Mariel, the person that I was speaking to, was incredibly rude! She couldn’t hear me the first time and said hellooooooo. I said it again and she didn’t say anything. Therefore, I thought she heard me and was searching up the name of the book. Then I found out that she couldnt hear me and then she said she couldnt hear me rudely. I explained her why and she just gave the phone to someone else. On the bright side, the next person was great! She was cheerful and nice. Unlike Mariel.

It is a shame that books in general are becoming a thing of the past. The B & N near me closed and I miss it so. I have a NOOK and I enjoy it for what it is but how I did enjoy going to the store and browsing or just plain hanging out and having a coffee. The Stephanie location is nowhere near me but if I am near I stop in. A terrific staff and huge selection, I could spend hours in here. Hope to be bach soom.

Shame I can’t give this place a 0. I was looking for a certain collectible item and they told me they had it and when I came in to the store and asked for it, they gave me the wrong item. I explained to them that this isn’t the one I’m looking for and they told me that I was wrong? They were trying to tell me I was wrong? What kind of employees do that? I am upset at how they treated me. Also when I was on the phone with them, the lady talking was really rude. This place is by far the worst Barnes and Noble I’ve ever been to. If you want quality service, go to Charleston.

Now that Borders is gone and B&N dominates the Las Vegas Valley… there are only three stores in town. This Stephanie St. store is the only location east of Rainbow and south of Charleston, and it is FAR from the other two stores, like 30 miles or farther!
However, we made the road trip down here to get a specific book and this store is MASSIVE IN SIZE! Very clean, well organized, easy to find anything & everything one could seek in a book store and the staff were awesome… specifically Karen, Lindsey, Erik and Gary. Thanks to each and all of you for making our drive down here well worth the road trip!

Nice store and café, but like other Barnes and Noble stores… install a fan in the restrooms! Why do all Barnes and Noble bathrooms stay dirty and smelly?

It’s a rare occasion for me to buy a book let alone an actual book that I wouldn’t download. But it was a gift so Barnes and Noble was my first thought.
It is easily located off of Stephanie between Warm Springs and Sunset. They have plenty of parking. The store is very clean with a Starbucks located inside.
I called to see if they had what I needed. Luckily they did and said they would hold it at the front cashier area for 3 days. I was on my way that same day. When I arrived I did as instructed and went directly to the front cashiers. They looked and didn’t have it up there. Hmmm. I had to wait for them to see if they had it somewhere else. A little unorganized for my taste. Finally they brought me what I had called for but seemed like too much hassle.
I guess next time I just look for myself or buy a gift card.

THEY DONT KNOW HOW TO REMOVE SIGNS WHEN A SALE IS OVER! I had to wait 30 minutes for a manager for they’re stupidity! I wanted to buy 2 get 1 free like the sign says but instead I had to wait for approval… furthermore my cashier had the attitude and personality of a piece of wood., she was incredibly rude and talked down to you. AND the supervisor has the nerve to say «I know the sign» … I love the books here but I’ve never had good customer service here EVER!!! I’d give zero stars if it would’ve let me.

Friendly, clean, and well organized store. I came here for some Elf on the Shelf Clothes about 2 weeks before Christmas and the selection was very limited. Cute selection of toys and books for children.
Festive for the holidays.
Did you know you get discounts with their rewards program. Teachers also receive a very nice discount here as well.

I shop here often, but i wish that it was made easier to find what i want. I dont think the books are alphabetized. Instead, there are placed in their general area of interest. Also, there is usually only one person at the podium for assistance, and that person is usually busy with a million other customers, so I end up having to search for myself. It would be nice if there was a computer that is made available to the customers so we can check their inventory ourselves. I remember years ago this used to be standard in the store; or maybe I am thinking of Borders. Either way, this is a must.

I love bookstores! There are only three B&Ns left in town and I like coming to this one because it is convienent and the staff are super friendly!
It’s your typical B&N bookstore, nothing special. Just go in and if you can’t find anything you’re looking for ask the staff and they’ll be happy to help! Also a good place to study during the week too. =]

TERRIBLE SERVICE AND HORRIBLE RETURNS.
DEHYDRATED SPINES ON THEIR BOOKS, CAUSING THEM TO BREAK.
(they must store their books improperly)
After getting half way through a book, it broke. All at once. So I took it in for a return… the pages are in good condition, I did not take it in the water, or have it under any duress. This paperback book is completely falling apart. The cover is completely off the book, and the book itself split in 3 pieces.
The spine is clearly dehydrated.
The day this book broke, I took it in to just get a replacement, not a refund, just replaced, so I could continue to read it.
I was told I was 4 DAYS outside of my return policy, The checker said it shouldn’t be a problem but she needed to check.
The manager said she could not take it. This Manager has worked for the company for 18 years, as she expressively told me. Her name is Kathleen.
I was stunned by the abrupt manner in which she dealt with me. The manager was rude, short and clipped with me. She was almost looking for a fight, which stunned me. She was unhelpful, and was telling me it was my fault… of the thousands of books I’ve read, never in my entire life have I ever seen a book fall apart like this.
I am outside of my 15 days because I bought 2 books at that time, in a series. I cant read 900+ pages of 2 books in 15 days. They could see that on my account.
How I was treated in store was unbelievable.
I will not shop at any barnes and noble. Their lack of customer care was appalling. I will find somewhere else to purchase books.
I also called, seeing if we could do anything and the manager was awful on the phone, she actually said «if you had a receipt maybe it would be different…» I told her I DID have a receipt, and had told the cashier that.
Then, she hung up on me.

This is my favorite location.
There is another one that is much closer to my house, but I always find this one to be clean, and the employees are usually very helpful. Usually. ;)
I love the selection, and the fact that I have never once… not in 4 years of shopping here, been approached by anyone selling a nook.
I’m all for electronics, but I love books. I love the way they smell. I know, that’s weird, but I do. I always have.
The only bad experience I’ve had was when an employee told me in May that the new Neil Gaiman book wasn’t coming out till the end of September… I bought it on June 20^th. So… I don’t know what SHE looked up, but it wasn’t what I asked for.
I’m always ok with spending a lot of money here… I’ll buy books, journals, magazines… my nieces and nephew get B&N gift cards for birthdays and Christmas.
All in all, a very nice location, and nice staff.

I stopped in last weekend looking for 2 different books. I am pretty good at finding things on my own, and generally don’t like to bother the employees. However, I was unable to find either book I was looking for, so when I saw an employee in the aisle I was searching, I politely said excuse me and asked for assistance.
He literally sighed and rolled his eyes. I’M SORRY, HAVE I DISTURBED YOU!!! He was unable to find the 1^st book I requested, so he walked away, without saying anything and went to the computer to search. I ended up following, since I wasn’t really sure what was going on. It turned out that I was 1 day early and the book wasn’t being released until the following day. Darn!
So then I ask about the 2^nd book, which I have been waiting to come out in paperbook for over a year. I’ve already read it, but want to purchase the paperback version to finish my set. He looked at me like I was dumb and then walked me to the display — but ALAS, there were no paperbacks there either. I explained to him that I was told by another employee that the book’s release had been delayed from March of last year to August of last year. I’ve been in quite a few times looking for it and it keeps getting delayed. He seriously got huffy and said that it’s not out and that he’s never heard of anything I mentioned. Ok — I am not making it up, I only go to this location. He pained himself to check his computer again and discovered that it will be out in September of this year (hopefully).
I don’t understand why this Gentleman was so unhelpful and rude. In a World where e-​books, nooks, kindles, etc are becoming the norm — you should cherish your job at the store, because at some point it may become irrelevant. And since I work in the customer service field myself, I can not imagine speaking to a paying customer (or non-​paying for that matter) in the way this guy spoke to me. Maybe he was having a bad day? But that’s not cool!