The Palms Pet Resort & Spa

The price is higher than other day cares, but the service is much, much better. Several trained professionals oversee the doggie day care (actual trainers versus part-​time help) and the difference between them and the other area day cares is apparent. My large mixed breed boxer does well here and comes home exhausted. I’ve had a very negative experience with another dog day care where my dog was hurt because there was not enough supervision. Highly recommended.

I was taking my pet to be groomed at this so called high end grooming spa. They almost cut my pets area where he was neutered off. He is a very hairy dog but that is no excuse. He had a swollen red blistered area looked like a burn. He could not walk for 4 days only a couple of steps. He was in so much pain that he would not even drink his water or eat his food. I had to bring his food and water to him. Yes they took care of the vet visit. But my poor dog was in so much pain. I don’t understand how you can charge 100.00 dollars for grooming and not know how to properly groom a male dog. Very very disappointed. This is the second incident at this spa. The front desk are non friendly and act snobby and not friendly. Also when my pup was about 7 months. I took him there for boarding and picked him up with a bloodshot red eye. They didn’t know how it happen. So I just used the grooming service after that. After this incident I will never step foot in this place again. Just beware … What all looks pretty and fancy is not the best thing always …

We have boarded, attended pet training, and had our pet attend playcare. And we LOVE it there! He is always so happy and tired after playcare and even being boarded! The staff is wonderful and caring toward the animals. Yes it is a little pricey but you do get what you pay for.

Very helpful staff, the facility is clean and my dogs come back calm and beautifully groomed.

Can I rate less than a one star? I had my two dogs in there for 2 days and when I picked them up my yellow lab had a knot on top of her head. They didn’t know what happened? Yeah right. Both of my dogs acted somewhat skiddish and they weren’t that way before they went there.
The vet said that she had to of hit her head extremely hard, they knew nothing. Don’t buy it. My dogs are friendly and loveable and I could tell something happened while they were there that possibly scared them. Will not take them back there ever again, also a lot more expensive then boarding them at Petsmart. At Petsmart they came back happy and healthy!!!

Just picked the dog up after a 6 day stay at The Palms, we will definitely use this place again in the future. The staff is very friendly and attentive and Dave came back happy as always. Highly recommend this place to board your dog

I have used The Palms for boarding my 3 special needs dogs and the service and quality of care that my pets experienced while there is unparalleled. When it comes to my pets I can be a little particular and The Palms made sure that all of my specifications were followed out to a T.
Customers are able to bring their own pet food, beds, medications, and toys (all of which are cataloged so that you get them back when you leave). As I said before, all of my dogs are special needs and need to be on medications for different things (seizures, allergies, and arthritis) and regardless of how many times medications need to be given they do not charge extra like most other facilities.
I love that they have different sized kennels to choose from and allow you to board 2 pets in the same space. I’ve utilized the swanky «Suites» which are in a much quieter area of the building so it is great for dogs that get stressed out easily like my Maggie. They are 100% tiled and have Kuranda dog beds as well as TV’s! I usually board my pitbull (Maggie) and my shih tzu (Little Shitzu) together in a medium «Suite» and they have more than ample room to do their own thing.
For my husky (Toby) I like to use the «Cabanas» which come in a variety of sizes and also come standard with Kuranda beds. They are a great size and although are a little louder still suit my pup just fine.
On the pick up day I typically opt for bathing my dogs. Getting a bath is great, but it also means that if you don’t have to pay for boarding the last day! I believe they call it an exit bath and your pet can get bathed, a nail trim, and ears cleaned all for $ 35 including the last day of boarding regardless of what time you pick them up. SCORE!
The staff is great and they always make sure that your pet is being cared for like it were their own. When I come to pick up my dogs (and all of their stuff) the staff always tell me how great they were and any cute little idiosyncrasies my pets may have. I would not hesitate to recommend The Palms to anyone because I truly think that it is the best boarding facility in town.

The Palms is a fantastic place to board or groom your pet. The people are friendly and very customer service focused. My pet absolutely loves this place. He goes crazy as soon as we pull into the parking lot and that tells me they treat him right.
Their doggie play care is loads of fun for the pups and the price is competitive. For boarding, I still prefer Rob Cary, but this place is closer to us. Keep up the great work, guys!