Just was waiting at the end of the counter for my sandwiches and a worker and the last in the assembly line closest to me. What looks like to me was a employees baby mom and friend came in and pretty aggressively asked him for something, standing almost in the kitchen area. The conversation I didn’t hear, as it’s not my business, but was very awkward. The worker asked her to wait for 5 minutes until he can help her, but she was quiet persistent and I she projected her bad mood onto him and me unfortunately. Too bad this young lady didn’t realize her situation could impact others in such a negative way. I’d personally 86 her from the store if it was my franchise.
Stephanie K.
Place rating: 3 Helena, MT
I like their sandwiches… If they could ever get one right! The order taker takes your order, meanwhile the sandwich maker has already started the sandwich. And usually gets it wrong. Example: I order a Veggie sandwich, no mayo, on wheat bread, with peppers, the sandwich maker had already started a veggie sandwich on french bread with mayo! The model at Subway, works much better, when you speak directly to the sandwich maker while the sandwich is being made. I have never had a decently, correct sandwich ever made from this store! Frustrating! The other problem, is the deafening hard rock music being played at this store. Yes, I like music. But it is literally like being at a rock concert. We can’t eat our sandwich here, because it is too loud.
Rainn W.
Place rating: 1 Helena, MT
I called them and attempted to place an order for delivery. I was informed by the unfriendly employee on the other end of the phone that they don’t deliver beyond a 2 mile radius from their store. Are you kidding me? Why even offer delivery then? What’s the point of offering delivery when the only people you’ll deliver to are already within walking distance? The ridiculousness of this is compounded by the fact that my house is only 2.5 miles from their store.(It’s a 5 minute drive, even during rush hour traffic.) I can only imagine how much business they’re cheating themselves out of this way. And honestly, their sandwiches are nothing special. I had figured they might be able to make up for in convenience what they lack in quality, but apparently they offer neither convenience nor quality. Will not patronize again.
Andrew J.
Place rating: 1 Buffalo, WY
Freaky Fast Delivery… if you are in a 10 Block radius… Absolutely will not deliver more than 10 blocks away in any direction. I asked them to deliver 2.2 miles and still within the 59601 Zip code, and not only was it not offered for an up charge or a minimum order, but flat out NO. I could understand if it was during the lunch rush, that they wouldn’t be able to make exceptions, but this was at 3pm. Serious? Well congratulations, you lost me and my family as customer’s for life.
Bryce R.
Place rating: 1 Herriman, Salt Lake City, UT
Once we walked into the door it took the staff a good 30 seconds to recognize our arrival. They looked overstaffed for the time of day, as it wasn’t busy whatsoever. The staff were all standing around talking. Once we were recognized and our order was placed we received our subs and sat down on the cleanest table we could find, which had leftover crumbs on it. My sub didn’t have enough meat. My wife’s sub was flavorless. I’d recommend you lighten your staffing, it would allow for less conversation and in turn give better guest service. I think I’ll stick with subway for now on.
Shannon M.
Place rating: 5 Hamilton, MT
I avoided this place for a while because I thought it was going to be the same, run-of-the-mill sub shop as any other one. I finally caved when I got a recommendation from a friend. I am so bummed it took me so long to go! This place is awesome, from when you first walk in to when you finish your sub! The music playing is simply great! I love that you are greeted with a smile the moment you walk through the door and it’s even better that my sub is ready before I’ve even finished paying! The bread is awesome and it’s not like you have«good days» and«bad days». It’s ALWAYS awesome! the ingredients taste fresh. I also just LOVELOVELOVE their ice machine. Seriously, the ice makes the soda folks! It’s fun to sit in the restaurant and look at the signs they have hanging while listening to music that I grew up listening to. Just a great experience all around!
Elsa Z.
Place rating: 5 Helena, MT
Great, fresh food! I’ve had the veggie sandwich and the veggie sub, and both were excellent! The sandwich came with«double the cheese» which was just way too much for me… but, i’m not going to hold that against them! The prices are good, and delivery ridiculously reasonable… just twenty five cents per item, no minimum. I hope this place stays this great! My only negative would be that though service was competent and fast, the hoards of sullen faced teenagers behind the counter weren’t exactly friendly or professional… there was a lot of texting and a lot of high school flirting going on. I guess that’s what you get with a high school staff :) I will say that the prices have gone up in the short time Jimmy John’s has been in Helena. Only a quarter an item, but if they keep going up I may just drive down to the Staggering Ox instead!
E J.
Place rating: 1 Helena, MT
As the old lady used to say in the Wendy’s commercial. «wheres the beef?» Ordered the Vito. 4 thin slices of Genoa and if there was Capicola then I missed it. Great bread and fesh veggies but lets put some meat in there.
Sabrina W.
Place rating: 5 Indianapolis, IN
I’m from Indianapolis, so when I saw the Jimmy John’s sign I was so happy! I have loved every jimmy john’s I’ve been to and the new Helena location is no exception. I’m a little sad that they no longer have bean sprouts, but the sandwiches are delicious. I love the classic french bread and my husband gets his sandwich on the 7 grain wheat. The only problem that I have with this jimmy johns location is that they close at 9pm. I loved that the locations that I used to go to when I lived in other cities were open very late.(I marked that they cater because they do make large sandwich trays for parties and meetings as well as boxed lunches for large groups that they will deliver)
TL S.
Place rating: 5 Helena, MT
I don’t usually go to a restaurant that has just opened and allow them some time to work the glitches out first. However, I did go just on their third day of business and was very impressed. They made my sandwich and handed it to me in the same time it took to pay. The sandwich had tasty ingredients and the french bread was outstanding. I’ve already been back.