Wells Fargo Bank

Without a doubt the worst customer service out of all Wells Fargo banks. The kind of location that makes you reconsider your banking options.

Came in for an appointment with a banker Lucky arrived on time at 11 and waited for 40 minutes, with another banker Mariana who was helpful and kept my mom from going stir crazy.40 minutes after our appointment she finally came up with excuses as to why we were waiting at this point we were ready to leave and I guess the manager came just stood around and while I was getting irritated at explaining the situation just walked away. If we ever come back it’ll be to work with Mariana. The star is for her.

The drive-​through ATM here is terrible. You have to reinsert your check several times to make a deposit. Today alone it rejected one check three times and then finally excepted it. I have now spent over seven minutes at the ATM. Please fix this ATM.
In fact why is it from branch to branch they have different ATMs and some were great and some don’t.

Plenty of bank tellers. However, I’ve been sitting here for over 30 minutes to see the ONLY Home Mortgage agent… not happy.

This branch of Wells Fargo is wells staffed, so I rarely had to wait in line for a long time. The customer representatives are friendly and quite helpful. The only issue I had is that when it comes to brokerage accounts there is not much they can do and more often than not they tell me to call a Wells Fargo phone number (so why have branches then?).

Can i do –10 000 stars.
So upset with this store. Received a fake $ 100 inside the store. They didnt want to believe me.
Its scary to think I have my life saving with them, and I withdrawl all of it and will receive fake money.
I will never be back to this store and soon NO wells fargo!

I had a Horrible experience. Monica ramirez doesnt know how to do her job. Cant believe she is a service manager! This branch is horrible. Dont come here. I feel like closing my bank account with wells fargo. And going to chase

I have had the absolute worse customer service at this branch. I went to this branch on three separate occasions and the bankers I dealt with were extremely rude, unprofessional, and misinformed me on how to handle a certain procedure. I will say the tellers have always been very friendly tho… but the actual bankers were the worst and need to be retrained. I will not be returning to this branch ever again. I had a much better experience at the Union City Wells Fargo on Courthouse Drive. The tellers/​bankers there were friendly, helpful, and provided better customer service.

The tellers are all very friendly every time I come in here to get change. The wait in line is always 10+ minutes. I understand it’s the Bay Area but at the 5pm hour a lot of people are getting off work and only having 4 tellers isn’t enough.

Wished I would have known. I added my landlord as a payee and marked them as a manual payment. I did not set up a payment for this month because I paid by a check direct deposit into the landlords account. Wells Fargo automaticallly paid my rent along with cashing the check and over drew me. Instead of red flagging two large payments and stopping one of them they drained my savings account and still over drew me by over $ 165.00. I have been trying to get the automatic payment reversed but still it is not in my bank account nor is the money in my landlords account and so I have absolutely no money in case of an emergency. I am at their mercy (which I have not seen any mercy in this case) While I wait for them to give me back my money. They first said 3 business days and when I called again yesterday they said could be 5 or more business days… this is a horrible situation and I cant believe they did not have red flags in place to stop something like that from happening.

I opened up our accounts the Fremont branch. Our office is headquartered in Hayward so I drop off our deposits at the Hayward branch. The level of service here is an example of how high customer service can be taken. In regards to customer service and customer experience this location sets the bar. I bring in my daughter on occasion and she is treated like a princess (because she is). I am sincerely and warmly greeted every time I walk through the door… I want to recognize Emmanuel and Monica. They defiantly should be managing this branch or their own. Five stars.

Very nice bankers and tellers. They are all pretty quick, and always acknowledge customers even they are still waiting in line. The line IS ALWAYS long though; I highly recommend avoid going there after 4pm and between 12pm-​2pm. I would also suggest avoid going there on SAT! It’s always at least a 10+ mins wait.
Overall, it’s a pretty nice and clean bank with very nice people.

Stay away! The branch manager (Sunil) is unwilling to take accountability when his staff mismanages your money and is completely apathetic to the customer. The best judge of character is how you respond when in error and I must warn people about the character of this branch. If you have problems, I can’t say I didn’t warn you.
Here’s my story:
My business does wire transfers weekly out of an Oakland Wells Fargo branch. We decided to try our local Hayward branch. The wires always complete in 2 – 3 days without fail from the Oakland branch.
However, because the teller at the Hayward branch did not provide the proper information on the wire transfer (I confirmed this), it’s now been 5+ weeks and the Hayward branch can not tell me where my $ 4,000 is or when I will be refunded my money. Furthermore, they suggested I will need to pay a fee to do a trace on where my money is. Are you kidding?!
Once I provided evidence that this was an error his staff made, I expected the Branch Manager would apologize, immediately refund me my $ 4,000 and sort out his operational deficiencies internally on his own time. Perhaps he would even give me a coffee mug or something to demonstrate an apology for this real screw up by Wells Fargo. Make a wrong a right.
Instead, I’m told I need to wait up to another 6 weeks until I will see a refund and there’s no promises they will even be able to provide a full refund, even though they confirmed the wire transfer was never received by the other party.
So I’m expected to wait up to 12 weeks total (3 months) to get my money back that you failed to wire transfer properly? Meanwhile I owe this money to a party that is charging me late fees, I’m spending money on gas and time visiting your branch to escalate this, since no one is making this a priority.
Unbelievable. Be forewarned. When things go wrong, they don’t care about you as a customer.

This bank is ok. The people are friendly. Has plenty of parking. Has a couple outside atms and 1 drive up envelope-​less drive up ATM. It is kind if old school looking and takes a minute. Not as good as BofA but then again Wells Fargo doesn’t charge as many fees. Only reason I am with Wells Fargo. I miss BofA: /

I’ve been here a few times with the hubby and was merely a spectator of the establishment.
One day, I needed assistance getting an account that I was a minor for, changed to me as the primary. I had no idea where to go or who to talk to. The bank was extremely busy as it was Friday and the First of the month meaning that everyone and their mom was getting paid.
I was passed off to a personal banker named, Anai Gonzalez. Right off the bat, she was friendly and extremely informative. I told her exactly what I needed assistance with and she answered all my questions and put any concerns I had at ease. We eventually got my account set up and even helped the hubby waive his check order fees.
I’ve been a Wells Fargo customer for 8 years and with customer service like this, I can see why.

This has been «my» Wells Fargo since 2004, and not once have I ever had a bad experience or left feeling mistreated. The branch’s customer service is consistently above par. I swear, the branch manager deserves some kind of recognition for the great job the team is doing.
But anyway, the wife and I came here today for 2 separate matters: I needed temporary checks and she needed to speak with a personal banker. So I went to the tellers and she went to the bankers.
I took care of my needs and ordered a new book of checks (I swear I pay everything by ACH these days, but cannot get the elderly to switch to electronic, haha!), which amounted to $ 19.99! I know this sounds expensive, but honestly I’ve always paid this much for checks. But anyway, after I was finished, I went and sat down with the wife and the banker (with whom I’ve actually been helped by before). I forget how it came up, but the banker informed she could actually waive the $ 19.99 fee for me and offered to fill my order! Saving money? Umm, yeah… count me in! So she took care of the wife, then me, and sent us happily on our way — leaving me with what was yet another great visit at my favorite WF branch.

Dropped by to discuss our mortgage tax paperwork with a representative a few weeks ago. Was a Friday @ 10:45am. I was told that they did not have anyone there (no Mortgage Reps) to discuss any mortgage related issues with me & was handed a business card of a Rep that I should call next time before I came down there. Huh? This is supposedly a full service bank during one of the busiest days of the work week… in the bay area. Wrong answer.

use the ATM early in the AM… quick and easy and close to my work!!!

friendly! helpful, and talk you to the way a person should be talked to. they dont sell you crappy deals at the time of transactions. the one by southland does, but everyone says hi to you and, ur in and out