Terminix

Not even 1 star should be awarded for terrible service! They don’t show up or show up unannounced after being asked not to. My 90 year old mother was infested with mice and rats from a nearby construction clean up. I personally had to set traps on a daily basis as they were not available. I don’t even understand how they stay in business. I called, complained, and was transferred to a manager, put on hold, and never got a call back. This company should be called «Terrible» not Terminex. USELESS!!!

I am having a simular experience. They schedule appointments and then don’t show up. They were hired to get rid of cockroaches in my rental home, but for a year and a half have only been spraying a 20 ft outside area, while the renters are accusing me of doing nothing about the problem. I don’t even think they deserve a 1 star. So when they do show up it is not the scheduled time or inside the house.

My roommates and I have a rat problem. We initially wanted our landlord to hire pest med because of their fantastic reviews. However in an effort to save a few hundred dollars he hired terminix. the first visit was from a nice enough «tech» named Marichal or something similar. He walked around set a few traps and found holes in the house (did not fix them because he didnt have the steel wool to do so). After 3 weeks and several other visits, all of which consisted of Marichal acting reluctant to be there and help at all, we had caught one rat. he suggested glue traps. We had success with the glue traps, caught four rats in one night. however due to the slow response of terminix my roomates and I had to take the traps with the rats on them into the garage put them in the sink and shoot the rats with a bb gun until they were dead and then throw them away.
After about a week the traps were no longer working. I called Marichal and he told me he couldn’t do anything else. I told him that it was his job to get the rats out of my house and he raised his voice and told me his job was not to get the rats out of my house but to catch them when they came out. I hung up because I could tell that I was not going to get anywhere with him. I then called the terminix office and asked for another tech. He came by on a saturday and it turns out he was good friends with Marichal. He walked around the house set new traps and found multiple holes that Marichal hadn’t even seen. However following in the steps of his predecessor he had no steel wool to fill the holes. He told me he would be back monday to fill the holes. So on tuesday I called terminix to try to get him to come out and spend five minutes doing what he should have done saturday. The soonest he had an opening was thursday. So I set up the appointment for thursday. Thursday rolled around and who shows up at our door but Marichal. He proceeded to tell us that filling holes wasn’t his job and that we would have to pay extra for him to do it.
Our landlord called terminix’s corporate office to file a complaint but never got a call back. So after more than 6 weeks of trying to deal with terminix he cancelled the contract and hired Pest med.
Terminix has ill mannered representatives, little to no knowledge, and tardy/​dimwitted techs. save yourself the money and the time. go somewhere else.