Jiffy Lube

I made the mistake of going into this craphole with a coupon that Jiffy Lube sent out in a neighborhood flyer, WITH this location’s address on it. The coupon was for an oil change for 22.99 but the employees refused to honor it and proceeded to try to sell me a 37.99 oil change. The thing that amazed me was that they had all kinds of excuses to not take the coupon they themselves put out, telling me it was really supposed to be a 15% off coupon (where do they get these lies?), and there was no oil change for 22.99. I seriously don’t know how businesses get away with this blatant illegal activity in today’s world. I also was treated to one of their employees wiping my car down with a very dirty cloth while I tried to straighten things out with what I think was the manager. Thanks for the dirty car treatment!

I was the first customer of the day several things went wrong, they chipped my windshield with a tool right at the hood line that. They put 20 psi too much air in the tires, they broke the hood release handle inside the car. BE CAREFULLY WHEN GOING HERE CHECK THERE WORK THEY DON’T KNOW WHAT THERE DOING

I brought my Dodge Challenger here for my first oil change since I purchased it. It wasn’t busy so I got seen right away which is a plus since I was trying to beat traffic on the way home. They were quick and efficient. Cleaned my windows & inspected things around my car like my tire pressure and such then a young woman named Alisha told me I’m done and I can come to the register. She was very sweet, professional and answered all my questions. I am definitely coming back here for my next oil change.

Went in yesterday on busy Friday morning. Didn’t get service attendants name but she provided great service and worked with a sense of urgency. Price competitive and service was less than 30 minutes.

I drove up… and a big thug of a guy came up to me and asked me in his soft spoken voice, «Hi Miss, how can we help you today?» Threw me off but I’m happy that he was professional, friendly, and helpful.
A much needed oil change took a mere 20 minutes. I was happy to be in and out of there so quickly. I was extra happy that there was an online coupon to use for this visit. Saving money always makes my day along with good customer service with a soft spoken voice :).
Varrooom vooom!

I had a radiator flush not too long ago (October in fact) 4 months later I find out that I have a cracked radiator that has been there for longer than October, that the coolant was mixed mine should be green, Upper, lower hoses needed to be replaced. Because the antifreeze was mixed it caused the radiator to be clogged then it trickled to the heat core. In other words my 89.95 radiator flushed ended up costing me over 500.00 to fix. All of this could have been avoided had they (a) noticed the crack (b) used the right antifreeze. I used to be a loyal Jiffy Lube customer but now I’m cool. Moral of the story is watch what they do before you end up like me.

«An oil change is an oil change» says Captain Obvious…
It’s true, very little differentiates what one shop does compared to another. But here is why this shop stands out: Fast service, clean facility, free coffee, and reasonable prices especially if you have a coupon or call-​in first. I’ve always had a great experience here.

I will not recommend this Jiffy Lube to others. There are two female employees who have the worst customer service. Both had very rude demeanors and bad attitudes throughout the entire service. Their presence made me never want to do business at this location again.
Employee Nathaniel is the only reason I have continued to come because he has the best customer service.

I went for an oil change and they exceeded my expectations on my first visit! My car is running smooth!

When I arrived for my oil change I was greeted by a nice young man. I was directed to the office for service. I noticed this small office was a little crowded because «Über» had set up a desk and was conducting interviews. i stood near the door so they could have a lil privacy but after several minutes passed I sat down (lil uncomfortable). after waiting about 15 minutes, i was called up to the desk by a young lady who walked in (out of no where) carrying a filter (not sure if it was mine). The young lady explained my air conditioner filter was dirty and needed to be replaced. filter didnt look bad to me but i decided to change it anyway because my son has allergies. I was told She would give me a discount and i would pay $ 10(never given). Im on a mailing list so i receive occasional discounts. Once my care was serviced presented a coupon for a signature oil change for $ 40. The manager says he will not honor the coupon because its a lot of fake coupns online. This is my second time coming to this location and this is the fourth time jiffy lube used this excuse (previously serviced at san leandro location). I ended up paying over $ 80 for a simple oil change. For 5000 mile service but actually 3000 miles according to service sticker.
Not only did they not check my fluids like they usually do (coolent was low) they did not clean windows or vacuum my floors like the young lady said they did. *sigh* ive been a jiffy lube customer for many years and i can honestly say that jiffy services are not what they use to be.

Super fast service! Came in for a oil change and tire rotation with no appointment and I was in and out in under 20 mins.
Professional staff and clean facilities. The thing I appreciate about jiffy lube is that they do the extras like clean your windshield, vacuum your carpets and do a quick check of the basics of your car just in case there is anything extra needed (washer fluid, filters, etc).
Definitely will be back at this location again in a couple thousand miles.

TOO BAD THERE ISNT A NO STAR RATING
Came in at 7:55 am to get an oil change. Was NEVER greeted despite being walked by and making eye contact with the very RUDE female employee there. Long story short, after she walked past me 5÷6÷7 times without saying a word, I decided to ask the male employee if I can move my car into the oil change stall. Immediately he told me they didn’t have the filter for my car… wow, I could have been told this when I arrived, but NO ONE CARED to greet/​acknowledge that I was even there!!! 30 minutes of my life WASTED, NEVER going back to JIFFY LUBE AGAIN!!! DON’T WASTE YOUR TIME WITH A PLACE THAT HOLDS NO CUSTOMER SERVICE VALUE!!!

Today the service was very good. There was a bit of a wait because they are currently partnering with Über to register drivers. They did the very best they could given the increased workload. The additional discount was great too!

I left after they wanted to charge me $ 75.99 for synthetic oil for my 2014 Honda CRV. I made an appointment at the dealer where I bought the car in San Leandro for Friday and it is $ 49.95. San Leandro Honda also will wash my car and check my tires as part of the service. Never ever go here

I come here regularly every couple of months for my oil change. I have a 2014 honda civic ex. They generally do a great job and have awesome customer service which is the reason I gave them 4 stars but if it was just based off of my most recent visit, I have to give them 3 stars.
All of the employees were very outgoing and friendly which is always nice. If you’re aware with Jiffy Lube, on top of what you’re there to get your car serviced for, they do extra things like vacuum your car, wipe down your windows and rotate your tires. They didn’t vacuum my car because their vacuum was broken which they should’ve notified me to prior instead of after and my windows were wiped down but I could tell it was rushed because I could see the streaks. Since my car is a newer model, it notifies me when my tire pressure is low or when it needs to get checked. I notified them of this and they said they checked it and that the sign would disappear after 10 miles. Well, it’s been 10 miles and the sign is still there.
I pay to get my car serviced and it’s just unfortunate when the job isn’t done properly.

Came in for oil change and I know more about cars then any of these guys try to tell me I needed this and that but all I wanted was simple conventional oil. Try have me buy synthetic oil it’s a commuter. These guys lie I used to work at a jiffy lube so I know how they are. They lie and come after your money to get commission and meet they ticket average sale around 75 $

These guys got me as a customer for as long as I live in the area.
Having was great and helped me get all the services for a great price. Despite being short-​staffed, they got me in and out really quickly, and did some good-​quality work. Javon also took all the time he needed to to make sure I understood what services he was suggesting for me, and how pricing would work.
I like to think I’m at least moderately savvy when it comes to these things. However, it was really nice to know that they would take their time with me to make sure we were on the same page. I’m definitely comfortable bringing all the vehicles in my household to them.

I come to this location for all my vehicles for the past few years. This experience was the best. JAVON broke everything down for me and let me know what is need to be done. Jamar was awesome as well with helping me out as well. I appreciate the team and their help with all their services.

My second time back here because my first time here was actually a pleasant trip. Although this time I’m disappointed because they turned me away for not having their «shipment of filters in.» For such a business that predominantly relies on those things, you would think that they would have an abundance of them laying around. It’s almost like going to a Chinese restaurant and they tell you they are out of rice… I mean seriously, it was that same kind of feeling for me.
On the contrary, I was pleased to be greeted by a friendly man and remembering from my first experience here, the entire staff were just as nice also. As Ive been so prone to plenty of car issues in this lifetime, I kindly just asked him to check my fluids for peace of mind. He seemed to not have a problem doing this and I truly appreciated that.
With all said and done, I’ll still come back for the mere fact that it’s just a block away from my humble abode and that gives me the «convenience» when I’m on the go. I do understand that some things fall between the cracks at times so I’m already over «it» as I conclude this review. I’m hoping that my next attempt for my oil change will completely extinguish all the pain and anguish that I’ve just been through ;)

I really like this specific place. After all of the blah places I’ve been to, I’ve always had pretty consistent service and quality. (My car hasn’t broken yet, and it’s high mileage.)
I get the high mileage oil change, and although it’s probably pricey, I’m a sucker for getting my car vacuumed and the top off fluids 3k miles after.
The guys are also super nice too! Once, I was about to drive away (on an evening drive to LA), and one of the men helped me out with a broken taillight.
This place is perfect for convenience, if you’re willing to pay for it!