Netwurx

Netwurx has always provided us with wonderful customer service as they make it possible for us in a rural area to receive high speed internet. (How could we live without Netflix?)
From setting up our connection, when they listened to our needs and worked hard to get us the connection we needed, to my calls for technology help, Netwurx staff has gone above and beyond. That’s one of the best things about this local company– they take time for their customers.

We originally subscribed with Netwurx because we strongly believe in supporting privately-​owned companies. Netwurx is such and it’s been interesting to watch it grow from the ground up during the 15+ years it was our ISP.
As an internet service provider, Netwurx has some positive things going for it. It’s a high speed internet option for the rural communities of southeastern Wisconsin, an area that, in spite of being located between Milwaukee and Madison, actually doesn’t have many options. When you call support you actually get a live person, and usually one of the same 2 – 3 people. The subscriber fee is comparable to other ISPs. Some people have good reception with it.
Netwurx also has some negatives and here’s why we no longer subscribe to them.
Apparently we are some of those who DON’T get good reception with Netwurx. Even though we live on a hill and were just a few miles from one of their transmitting towers, we just could not make a reliable connection. Netwurx told us we couldn’t use their 2.4 and 5.2 GHz modules because we weren’t in clear site of their tower. Instead we were put on 900 MHz which apparently is affected by lots of fellow users, like ham radio operators, etc. Anyway, our reception was always slow, slow, slow. And our connection was always dropping at any given time.
This poor reception continued over the years, even though we upgraded computers, routers, Canopy Subscriber Module (antenna) and connecting cables.
The most frustrating thing however was the attitude Netwurx gave us whenever we called for support. Yes, you get a live person but they weren’t always friendly. More times than not, they told us the problem was our fault or that we were the only one having poor reception (right or wrong, that’s not really what any customer wants to hear). We always felt that they didn’t take our issue seriously. Their onsite service technicians were out and out rude.
Interestingly, we now have changed to satellite for our internet and we’re getting great reception. A recent speed check clocked in at 10 Mgbs. While certainly not as fast as cable, it’s lightyears faster than we ever got with Netwurx. And most impressively, their technicians are friendly, respectful and helpful.