Keiser Electric, Inc.

At first, Alan Keiser seemed like he was genuinely interested in helping me. However, this is not correct. Let’s begin with a list of wrongs with this company: #1. The people that he sent out to fix my electrical damage could barely speak any English. One of them only spoke Spanish and the other one misspelled the labels in the electrical box where the inspector did not understand what it said and he had to open the box to see which label went where. #2. Upon completion of the job, the two employees did not clean their cut wires. My lawn mower almost ran over a huge piece of metal that was cut from one of the employees and thrown on my lawn including lots of little wires and loose ends that were conveniently tossed on the ground. Sloppy job. #3. They left a 4 inch by 6 inch hole next to my electric box and did not tell me. The employees «patched» it up and it was a horrible job. Upon touching the edge of the patch, it peeled off on the edges exposing openings. I sent them pictures and I asked nicely in an email to the manager, Steve Norris, if Keiser Electric could help me pay for the wood filler that costs only $ 8.76 and I would re-​patch the hole his employees made and cover the bad job they did. I was willing to fix it myself. Instead, I received this response from Steve: «I’m surprised that after how Alan has helped you with the insurance that this is really an issue, but if it’s a big deal to you, I’ll pay for it out of my pocket…» which lead me to talk about problem #4. Alan Keiser did not really want to genuinely «help» me. Alan told me which he was waiting on the phone with the Insurance company, «This is why I charge them more, to deal with this bullsh*t.» So basically, he was charging my Insurance company much more money than he quoted me initially because he was on the phone with them trying to get them to pay me. At that point, I really did not trust him and I really should have hired someone else, but I was desperate for electricity after being without it for over a week, that I just wanted to get electricity. #5. This is the real insult to injury. I went to Home Depot to buy the wood filler which cost me $ 8.76. I mailed a letter and a receipt after Steve told me they would reimburse me when I mailed the receipt. After waiting nearly 2.5 weeks for the check after they received it, they only mailed me a check for $ 8.00. Keiser Electric shorted me 76 cents. It’s the principle that matters in this case. I used my veterans military card to get a 10% off from Home Depot and try to save them some money from reimbursement. Instead, they shorted me 76 cents on purpose. That was the whole point of the receipt; is to get the full amount reimbursed. Do not trust this company. They are shady to deal with and can’t even pay me the full reimbursement.