Jiffy Lube

Hadley, United States

2.8

Open now

12 reviews

Contacts

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Telephone:
+1 413-586-6795
Website:
www.flroberts.com
Address:
347 Russell St, Hadley, MA, 01035
Nearby public transportation stops & stations:
440 ftMountain Farms Mall
840 ftHampshire Mall
0.2 miRussell/Russell (Whole Foods)
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Today

Today 8:00 am – 6:00 pm
Open now
Local time (Hadley) 10:19 Thursday, 22 May 2025

Business hours

Monday 8:00 am – 6:00 pm
Tuesday 8:00 am – 7:00 pm
Wednesday 8:00 am – 6:00 pm
Thursday 8:00 am – 6:00 pm
Friday 8:00 am – 6:00 pm
Saturday 8:00 am – 5:00 pm
Sunday 9:00 am – 5:00 pm

Nearby

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12 reviews of Jiffy Lube

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Place rating: 5
Newark, DE
I’m really surprised at all of the negative reviews — I went here today to get my car inspected, and the service was phenomenal — for sure, the best customer service I’ve ever received at an auto repair shop. True to their name, they cranked out the inspection quickly, but didn’t try to sell me on anything I didn’t need. They even changed my license plates for me, free of charge, when I mentioned that I was fighting with the screws that had been stripped. Very impressed with their service, and will return again for sure.
Place rating: 1
Amherst, MA
DON’T go here — crappy, under-​handed business practices! I took my car here for an inspection and watched from the waiting room as they moved my car from second in line to fifth (the end) in line. When I asked «why?» — the manager (Janeera) said she had gotten «confused about the order.» What? How do you get confused?! It was a deliberate, crappy, under-​handed move. I took my business to AUTO EXPRESS. You should, too.
Place rating: 1
Amherst, MA
DONT Go Here… Just took my car to another shop for an oil change and they found that Jiffy Lube had Jammed a wrench into my car that was pressing against the brakeline. This could have caused the brakes to seize and not engage. They also removed and did not replace the brake fluid cap. Now looking at over $ 300 repair bill for their negligence!!! DO NOT GO HERE!!!
Place rating: 1
Northborough, MA
Went in for an oil change and was told it would take 20 minutes… an hour of waiting later I asked how much longer it would be, and was told 30 minutes more and given attitude about it. I decided to leave, and as I was getting into my car another employee told me that, actually, my car was up now (the car being serviced in front of me had coincidentally been moved in the time it took me to walk to my car). When I made it clear that I was not waiting around he was very apologetic and told me he hoped I’d return later in the week… no thanks.
Place rating: 1
Northampton, MA
Definitely have mixed feelings about this shop, (Hadley, MA) and lately not so good. Got the «signature oil change» where they do the oil, a lube job, vacuum the floor carpet, tops off fluids.
When my vehicle was done, not only had they not vacuumed any of it, but has also left an oily boot print on the carpet on the driver’s side. They also did not reset the oil change alert for me, so my vehicle is constantly telling me I need an oil change. I am wondering whether they actually did the lube job, and topped off everything. The cost: $ 50. I think I’ll steer clear of them from now on.
Place rating: 2
Belchertown, MA
I was there on Saturday for an oil change and inspection. I have been a patron for about 5 years and for most of that time my experience has been fine but the last 2 have been disappointing. Saturday they brought me out shortly after my car was brought in and given a laundry list of things my car needed done one of which was rotating the tires. I explained it was impossible that the tires needed rotating because I had all four replaced on Wednesday. I was then told that they don’t look at the tires; they just go by what «the computer» says. Ugh! Really!!!
Place rating: 3
Belchertown, MA
Fast, frequently try to sell me something I don’t need or tell me some bizarre problem my car has. Many times overfill the oil so the car smells. This time I am returning because they didn’t tighten a gasket and oil is leaking on my garage floor. Fast, convenient, sometimes sloppy.
Place rating: 5
Belchertown, MA
Literally the friendliest crew of people I’ve ever encountered at an auto body establishment. The prices are pretty much what you’d expect from a Jiffy Lube (higher cost but faster service). But the employees know what they’re doing, and I haven’t ever driven away with any parts that were screwed up like I do from most garages.
Place rating: 5
Goleta, CA
I was a bit worried about Jiffy Lube after reading everyone’s reviews, but I went anyways and I was thoroughly impressed. I showed up around 8:30am on a Monday for an oil change and my car was ready to go 15 minutes later. The staff were incredibly courteous, welcoming, and informative. I will definitely be going there again for car maintenance.
Place rating: 4
New York, NY
Took my car in for an oil change, and was quite satisfied with the experience. The staff was friendly and patient enough to answer my questions and the lube job only took about twenty minutes. I even got a coupon for a free car wash! I subtracted a star for the shameless and constant upselling.
Place rating: 1
Hadley, MA
bad experience. wait so long. no flexibility. I don’t like their attitude.
Place rating: 4
Washington, DC
Excellent service, friendly staff, quick turnaround, good hours, and low-​price Tuesday special.
The only negative is that it’s located on Rt 9 in Hadley, and I’d prefer to patronize businesses in a more community-​friendly location.