This local computer store with people who actually understand the nuts and bolts of computer hardware & exceed your expectations — a hidden gem. The first few times I had problems I went to Geek Squad where: — It’s far under the rainbow in a dark, dark land — Impersonal — Orcs are nicer — You turn into Rip Van Winkle while you wait for it to be fixed — They want your pot-o-gold. You know the drill, estimate — cha ching, data back up — cha ching, fix the problem(if possible — cha ching + tick tock — times a wasting. $$$ why? My computer was shutting down yesterday and needed it back today. Who doesn’t*!? — What would my Facebook peeps do without me? — My Farmville Cow could die! — My Words with Friends, Oh My! I rolled the Dice but didn’t want to Crap out! So, I did a Cheese Touch safety cross + 3 and took a chance. Sun rises, birds chirping, choir sings, name scrolls — JLM computers. Got it back same day! They did what they said they were going to do — a novel concept in modern business. No add on cost, no surprises, no Ogre under the bridge & I got to keep my pot-o-gold! I will use them again if needed and you should too! And for those that want a serious review — naw, this is more fun and you can contact me if you want details.