Baskin Robbins

Took 3 girls to cool off. Elyse (4) wanted to try the cotton candy before getting a big scoop. The girl told her they don’t do samples. Rude. Never again here. I’ll drive to the other one. They already lost my cake business, now they r going to lose my ice cream business. A lady came in for $ 3.31 sundae advertised on the poster. The girl said what sundae? Uh get out from behind the counter and go and look. She made the customer read it to her. 0 stars!!!

My family and I were sooooo looking forward to ice cream one recent evening. No any ice cream, Baskin Robbins Ice Cream.
We Goggled «Baskin Robbins» and discovered a location within two miles from home. We also noticed the store closed at 10:00 pm. It was 845 pm so I said ‘Let’s go get ice cream before it closes”.
We all hopped in the car and arrived to the Baskin Robbins Ice Cream-​Hacienda Heights location by 910 pm.
We were sooooooo happy upon arrival and noticed a customer inside ordering choosing her ice cream.
We all exited our car, walked to the door and discovered the door to be locked. We knocked on the door and a young, female employee shouted from behind the corner (approx. 20 feet) «We are closed». I shouted through the glass, «Your website shows you close at 10:00 pm and even your sign here on the window shows you close at 9:30. It is 9:15 pm and we wish to buy ice cream». The employee shouted «I told you. We are closed».
Needless to say, I was FURIOUS!!! What was most upsetting was that as I was walking away, this young girl was making fun of me by imitating me to this customer in the store and her coworker by saying «But you close at 9:30 pm blah blah blah» hahahahaha
This FREAKIN young girl needs to be FIRED! For being soooooo rude, the Baskin Robbins website needs to be updated and your employees given watches so they can tell time and NEVER close early again.
I promise one thing, my family and I are HUGE Baskin Robbins fans but we will NEVER, EVER spend on dollar at this specific location bcos of the way we were treated

There was supposedly a Halloween deal today $ 1.31 for one scoop. Came by at 9pm in costume because they supposedly closed at 9:30, but NOPE! No scoops for me. They closed early and had a sign on the door that said sorry, we closed at 8 today. Thanks Baskin Robbins! Haven’t been here in over a year. And now I guess I won’t be back for at least another year!

Horrible… and I mean HORRIBLE service. I went to get a pre-​packed Gold Medal Ribbon for my husband at 8:30 pm and the chairs were up and they were mopping the floor. When they close at 10:00! (See photo) I asked if they were closed and the girl said, «well no». So I walked in and got my ice cream, paid for it and those were the only words she said to me the entire time. However, she had a entire conversation with the other employee while I stood there waiting to pay. Oh, and the top of the ice cream was covered in frost. Gross. I’ll never go back there.

great staff and super friendly atmosphere. very clean and tidy which is a must for me. ;)

I wouldn’t even give it a one star we asked to make a pie not even a big birthday cake 22 hours in advance and they refused saying «we have to have 24 hours notice» what’s 2 hours no big deal and the owner refused to do a pie for a little girls birthday tomorrow. Great business you run will definitely never come here again

Amazing staff! As soon as you walk in you’re greeted, and they’re ready whenever you’re ready to order. I always go in for the Oreo 31 below, you can’t go wrong with that! But make sure to ask for extra Oreos it makes it that much more amazing!
Their server Jackie is great! She always greets us, offers new drinks or products to try. And from what we see every visit she’s on her game.
The cakes are also great! I’ve gotten two cakes from there and they’re always greatly decorated and tasting fantastic.

The staff here in general is nice. I only order ice cream when I come, however I’ve noticed sometimes the ice cream isn’t as firm as others. I don’t know why it varies so much. A staff member once told me it’s because of their old fridge, they have since changed all their fridge so the ice cream shouldn’t be melted anymore. However a few occasions after that, the ice cream is still mushy. :(for that price I just want firm unmelted ice cream

Great customer service, friendly staff! This Baskin Robbins has a variety of ice cream flavors to choose from and many ice cream cakes. Always have what I want and the receipt even has a $ 1 off if you complete the online survey. :) Overall I would recommend this location to others.

Oreo shake with whip cream. Yum!!!

I don’t understand! The last 3 times I’ve come in to buy prepack pints of Rocky Road ice cream they’ve been out. How about stocking a few more pints so your customers aren’t constantly disappointed?

This Baskin is over priced compared to some other ones we go to!
There cappuccino drinks are not that great, some what of a watery taste! Very disappointed …
And to add whip cream to there shakes it’s $ 1.00 more a whole dollar for them to sprinkle a teaser of whip cream! I could of just bought a whole thing of whip at the store!

The flower girl gives the best customer service here ! this girl is so nice, you can tell she enjoys her job. that really makes a difference, makes u want to come back for some icecream when your having a bad day.

Nice staff

Baskin Robbins is a chain and their ice cream is delicious!
The employees here are young, so you can’t expect much for service. The ice cream is consistently delicious with every Baskin Robbins you go to. My favorite is chocolate chip. They make the best chocolate chip ice cream ever! I love that the chocolate chips are shaved instead of morsels. That’s what makes it different than other chocolate chip ice creams. It’s close by, so I can get my ice cream fix whenever I’m back home! They also have Tuesday scoop specials! So 4 stars for their chocolate chip ice cream alone!

I used to come to this place as a kid. They have a wide selection of flavors and the staff is nice and helpful. Not much more you could ask for.

Come here all the time and had to stop in late on a Saturday night for a birthday cake and the girls here were super helpful.

This is the local Baskin Robbins by my house, and it’s been around for a longgg time. Nothing really special about it. My experience tends to depend on who is on staff that day; the manager knows her stuff but I’ve had a new person a couple of times who re-​blended my milkshake two times because he didn’t make enough the first time around. I would let this slide except he’s done this on two separate occasions. I would come on $ 1 scoop Tuesdays and avoid the annual free scoop night because the line goes out the door!