All Pro Quality Cleaning

My husband and I bought a groupon from them to have 4 rooms cleaned. I called and spoke with someone explaining which rooms I needed and added stairs (for an extra cost). I read reviews with people complaining about the extra cost for stairs but it clearly states that is extra on the groupon (as did every other carpet groupon I looked at). The 2 gentlemen that came were extremely friendly, personable, efficient and thorough. We added the pet sanitizer because our dog frequently has accidents, as well as a deep scrub, because our carpets looked awful. It was all well worth it! The carpets look new again! We will definitely be using this company after after the winter to clean the carpets. Thank you!

AVOID no stars. I bought a Groupon for six rooms of carpet cleaning. I bought the additional 2 rooms because I only have 4 rooms and a hallway and steps. They ended up charging extra for the steps. Talked me into deep clean and that was a joke. The stains were the same as when they got here after cleaning. Never removed vent covers on the floors so I still have huge stains where the covers are located. When I ask them to clean there they acted like it was to much trouble. Stains that I ask them to go over again they told me that they would not come out. I went to the store and bought a 2 in 1 off the shelf cleaner and it took the stains right out. I had a bed headboard that I had broken down and they refused to lift it (about 10 lbs) so they cleaned around it. It cost me 200.00 dollars plus the Groupon and I know that I could have rented a machine and did 10 times better then this company. Stay away from All Pro Quality Cleaning

I tipped the service worker $ 10 via check and he altered it and changed it to $ 50. Luckily when I called the bank they clearly could tell it had been changed and refunded me my money right away, but the company’s response was just a simple sorry. They stated since the check was written out to the service worker and that they never saw the check there was nothing they could really do! The manager also proceded to tell me to not be mad because the bank had refunded me my money! Don’t be mad? Terrible, terrible experience! I will be seeking legal action; this is fraud! I caught this but how many people ignore their bank transactions? He could have gotten over other people and they simply don’t know it! I wrote a check bc I had no cash out but I surely learned my lesson.

I bought a $ 15 Living Social voucher for carpet cleaning from All Pro Quality Cleaning recently. The $ 15 actually covered two rooms, but we only needed our small bedroom floor cleaned.
The scheduling process was quick and the gentleman who set the appointment seemed very nice on the phone. I did schedule and redeem the voucher shortly after it was purchased, so I am hoping that everything that happened thereafter was due to being overbooked.
The service window was 11am — 1pm. I called at 12:45 to check in and was told that they would be there shortly. 1, 2, 3pm came and went and I called again. This time I was told the technician was ‘in my zip code’ and would be there shortly. I called again at 4:30pm to tell them it was too late and not to bother coming. They never once apologized for the inconvenience. I actually work from home, but they didn’t know that. I could have very easily had to take the afternoon off to wait for them. As it was, I didn’t schedule phone calls during the 11am — 1pm window because I was concerned about the noise from the carpet cleaning.
We rescheduled for the next day between 11am — 1pm. 12:45, I call again. Again I was told, with no apology, that the technician was in my zip code. I called at 3:30 to check in again and he said that the tech was ‘inputting my address into GPS.’ The technician himself finally called at 4:15 to say he was outside (and at the wrong address).
The tech was a very nice guy and very personable. However, there was a semi-​hard sales pitch of an additional $ 79 worth of services! I gave in and agreed to a Teflon spray coating for $ 39 mainly because I wanted him to just get started.
The whole service took about 15 minutes and the original stain that I wanted tended to is still there. I do think the carpet looks cleaner, but I would, in NO WAY, use this company again.

**AVOID AT (LITERALLY) ALL COSTS!!!**
These people are EXTREMELY deceptive in their business practices! I opted to try All Pro Quality Cleaning because of their advertised low rates and coupons offered. Had I known how they ACTUALLY conduct business, I would’ve avoided them all together.
— I was charged $ 145 for a «deep scrub» service w/​pre-​treatment in a tiny 600 sq. ft. apartment (200 sq. ft. of which isn’t even carpeted). Meanwhile, I was only given the basic steam cleaning that typically runs between $ 20 — 40. Their coupon advertises $ 49.95 for a SIX room cleaning — how I was charged even remotely close to $ 150 is beyond me. The service I was given took a total of 25 minutes to complete, INCLUDING the free estimate and to move the furniture. The deep scrub service ALONE, I was told by their manager, is supposed to take an hour. I spoke with one of their managers for a refund and was assured that I would be contacted in 30 minutes… now days later, I have yet to get that call.
— The laborer himself came into my apartment, basically tore the place apart by carelessly throwing my furniture around in order to clean underneath them… and then immediately left my fiancé to move them back in place all by herself! She could barely move the couch! How inconsiderate.
— In direct violation of their merchant credit card agreement, they tried to pass on a 6−8% increase in cost over to us for trying to use American Express. Only until we disputed this and had the technician call his manager did they not charge us this baseless additional fee. I highly doubt that American Express charges their merchants that much on each transaction, so I can’t imagine how they even came up with this arbitrary number.
Since I received no signs of any substantive action being taking by the company to try and rectify this horrible experience, I was forced to escalate this charge with the credit card company itself so that I am charged for the service that was ACTUALLY rendered.
What you THINK you’ll save in cost, you’ll pay for in time, frustration, and poor quality service! DON’T MAKE THE SAME MISTAKE I DID. AVOID THIS ONE AT ALL COSTS.