Anthony Auto Group

We brought our daughters car in to have a recall repair taken care of before we sold it. There was no engine lights or issues with the car before bringing it Anthony. My husband got into the car when he picked it up and the engine light engine was on so he turned around the lot and asked them to check it. They turned it off but it came back on when he brought the car home. I called to ask them to look and find out why the engine light is on after they took care of the recall… they said they would for 135.00! They obviously did something to cause the light to go on but will not take the responsibility of even looking at it with charging us for it. Technically they already got paid by GM to fix the problem. Ughhhhh terrible service. Never called me back. Should have taken the car to Lynch in Kenosha.

The service department lost my car today. Went in for an oil change with an appointment. After watching groups of people come and go with their cars being serviced at two and a half hours the service writer advised me my car was completed. Two complete groups of people had their cars serviced during the time i waited. I paid for my oil change and waited for over a half hour with no car. The service writer told me two times he was checking on my car. Watching him as he did nothing. After a half hour I went into the showroom and found the salesman that had sold me the car. he went and found the service manager. They could not find my car. After fifteen minutes of searching they found my car on the lot somewhere. It had been serviced over an hour before i was told it was done. They lost my car, three and a half hours for an oil change with an appointment. inexcusably poor service. Anthony Buick, you should be ashamed… how can you lose a car?

Kris is an amazing asset that you guys have working for you. He was very professional and was all over everything to make sure all of our questions were answered. He is extremely knowledgeable and was a great help in our car buying experience.

I brought my Buick Enclave in for service because it was making a strange noise when I turned my wheel. They found the problem, ordered the part and called to tell me to keep the car they gave me to use and pick it up the following day. They called a couple times just to keep me informed of the status of my car. When I picked my car up, it drove great and my car was spotless. Thank you Anthony GMC Buick for making my experience a great one. As always, I will continue to recommend my family and friends to you.

Obviously Buicks were not meant to go over 40,000 miles before they start breaking. At under 40,000 the struts were leaking and the rear middle corner of timing cover was leaking oil. When I checked out the girl told me there was no charge for the crappy rental and yet there is a $ 100.00 charge on our credit card from Hertz. Their rental was dirty and someone had keyed it before we got it. If I were a dealership I would be embarrassed to issue it to my customers and then charge for it. Foreign cars are looking better and better.

If zero stars were an option, that would be my choice. Bottom line, no consideration for troubleshooting issues and no regard for wasting your time. Honestly, every service experience has been a nightmare. I’m driving a 74K vehicle that will never work the way it should b/​c they won’t fix the problem simply b/​c it doesn’t happen at the exact moment it’s at the dealership. Even though the problem is documented all over GMC blogs, they won’t fix it just b/​c I say it’s happening. Awesome. Thankfully, I found that Libertyville Chevrolet will honor my svc contract and will service my vehicle from now on. Oh, and if you still want to try the svc dept at Anthony, notice how long you’ll stand there waiting for someone to even acknowledge you. And be prepared. It’s the home of the 3 – 4 hour oil change. Appointment times mean nothing. I just expressed my frustration with the service department and you’d think I’d receive a call back from someone. Crickets.

Customer service is so bad, im so frustrated! They seem all nice when you want to buy the car but then when you need service you get the run around and no help what so ever. I still can’t get what i need fixed, i bought my car in October and it’s July of the following year and still broken. Don’t go here, you’ll regret it

I have purchased 3 trucks through Anthony. On my most recent purchase I had an issue with a fog light, that when brought to a manager was quickly remedied. While there were some lapses on the sales side, management quickly stepped forward to make right.

I bought my car here and had it serviced here. I was happy with the car buying process at Anthony, as buying a car can be a nightmare. They made it easy and effortless. I had the car serviced last week;; the people in the service area were very friendly and got the car done within a hour. This is a place I would recommend.

I am very disappointed in a current experience with this dealership. We purchased a used vehicle from them. The vehicle had a vibration at around 22 mph. The dealership told us that it was due to the tires. Therefore, we pit on new tires ($ 1400). Still there. I am not a novice in the garage and narrowed the issue down to the drive shaft. I took the Jeep vehicle back to them again and told them it was the drive shaft. They said they would take care of it. A few days later they called and said they could not figure it out. However, they took it to the Jeep dealer next door and there was nothing wrong with the drive shaft. I then took the vehicle home again. STILL not fixed. So a few weeks later, I took my vehicle to the Jeep dealer for a wheel sensor replacement. I explained the vibration. They said that it sounded like a drive shaft issue. I said that’s what I thought but you all told the other dealership that it wasn’t. The service manager said «This Jeep has never been here.». WHAT I asked. He said the VIN has NEVER been there. WOW. so not only did they sell a broken vehicle, they lied about the repairs. So I replaced the front drive shaft… Guess what… VIBRATION GONE. draw your own conclusion.

Slow service, great deals on oil changes and tire rotations. They kept my appointment and answered the phone when they were supposed to. Really can’t ask for too much else from a dealership!