Yosemite Region Resorts

We enjoyed the house we stayed in @ PML this summer but I will never use this rental agency again. We paid nearly $ 4,300 for a week rental of a «large home» through YRR. The fees they charge are outrageous, for example here were our charges:
Rental $ 2,973
County Tax $ 297
Reservation Fee $ 238
Travel Insurance $ 270
Damage Insurance $ 50
Cleaning Fee $ 295
Parking Fee $ 60
Administrative Fee $ 100
Total $ 4,283

As you will note, Administrative (non-​rental fees) are about 25% of the total cost.
The second to last day of our stay I almost fell through a broken dryrot deck board (this deck is 30′ tall). No offer to offer a credit or even an apology. The response from the YRR office was «gee I think the owner had just updated the deck, we will have to have him take another look.»
To top it off, 2 months after our stay they charged my cc: $ 100 because they say I returned the key to the office at 11:20 in the morning of departure instead of 11:00 (hence another $ 100 fee). No call or itemized invoice to claim the additional $ 100, they just took it from my cc: I called YRR office to inquire about fee and received no response. Contested fee with cc: company (Yeah! Capital One) and after cc: rep spoke to YRR owner to try to resolve dispute, they were treated so rudely that they agreed to reverse charge to my account. Arrogant and unresponsive staff in my opinion, I was treated more like a sucker than a guest. Find other rental outfits in this area would be my suggestion if you are interested in the region.

I would like to offer a perspective from an owner’s point of view about the services that YRR provides with our vacation rental, Souzaville. Please understand that our home at PML was exclusively for our use as we live and work in the Bay Area. It became a financial consideration to reluctantly put our home into a vacation rental program. It was difficult to remove all of our personal effects from the home to the point that when we go up there now, we feel much as our vacation guests must feel. There are certainly other reviews here commenting about other properties that are not well cared for but that is not the case with our home. We want our guests to be as comfortable as possible when they visit in a wholesome, comfortable environment. We have taken care to decorate and maintain this home in the best manner possible. YRR has high standards for the type of properties that they offer — we try to meet those standards every manner possible.
We selected YRR to represent us for the thoroughness of their service. Rob, Tara and Shirley are great managers. Make no mistake that their rental policies are complete and detailed. Their security deposit program and the linen rental program are unique. Their website is easy to use for reservations, the cleaning service is fantastic, the renumeration and detail accounting is spot on and they always are helpful and responsive. And, they handle ALL guest issues promptly without bothering the owner. They provide a wonderful service to property owners as well as our guests. I have come to know many property management services in my 35 years in the real estate business — none more accomplished and professional as Yosemite Region Resorts.

We just finished a 2 week stay at Camp Wyckoff in Pine Mountain Lake. For the most part, it was very nice and we enjoyed our time. I didn’t have any problems with YRR and they were responsive and friendly.
The cabin itself was beautiful, but not totally without its quirks. That’s probably to be expected renting someone’s place, so I didn’t let it bother me. But I tend to be easygoing and maybe it would bother someone else. So, just in the interest of «buyer beware», here are a few notes on the CAMP WYCKOFF cabin:
*You can’t tell it from the pictures, but there is not as much space as I was expecting between cabins. It was ok and it was very quiet, but I was used to my cabin at Pinecrest which is a little more secluded. This is a little like a housing development.
*When we arrived, the place stunk like rotten eggs. The smell went away, but then came back every so often. It was coming from outside. I think it is some kind of septic issue? It wasn’t there 99% of the time, but when it was there, it was gross.
*The TV /​DVR /​surround sound setup is ridiculous. My boyfriend is (luckily) an electronics guru, so he figured it out, but I wouldn’t have been able to. Even when we picked up the keys to the place, they mentioned it was a little complicated to use the tv. They should really fix that if they are going to expect others to figure it out. Or print up some directions if they know people have problems.
*Don’t expect a lot of channels on the TV. The satellite TV package they have is very limited, mostly shopping channels and infomercials. No ESPN (my bf was bummed).
*The washing machine is the tiniest one I have ever seen! I could only do about 5 articles of clothing at a time. This was ok for the 2 of us, but if you packed the place full of people for a week and wanted to stay on top of laundry, it might be annoying.
*The 2 person whirlpool bathtub is very nice EXCEPT when you run the jets, it spits out clumps of other people’s hair! Ew! I think the filter needs to be cleaned? Anyway, it’s ok if you don’t run the jets.
That’s it. Please don’t get the wrong idea from my notes — the place is very nice. I was on call for work part of the time and the internet was very fast and dependable. We liked the fact that the cabin wasn’t decorated with a bunch of goofy moose and bear quilts like most of the other places we saw online. The décor is very modern, simple, and nice, which helped me feel peaceful and relaxed. Overall, I would recommend this cabin unless you are a perfectionist.

Tara went above and beyond for us!
My family (me, my husband, my 3 and 6 year old) planned an overnight camping trip in the PML campground. When we arrived we were very disappointed in the campsite. There was a steep cliff right next to our picnic table (did I mention we had two little ones?) and the bathrooms were far away. Add to that the wasps and the hard ground to drive stakes in — and my husband and I were ready to rent a house! I called at about 2 minutes until closing — with very patchy reception I think the call dropped at least three times. Tara picked up and for the next 15 minutes worked with me across several dropped calls (gotta love the mountains) to quickly get us into a home. Because there was a local fire, many homes were rented by firefighters — she even checked to see if the hotels in the area were booked! There were two homes left, and of course both were 2 day minimum rentals (per the homeowner) but we figured it was better than ONE night at this campground. After giving us several discounts because of our situation, Tara then stayed late after hours to get us set up and signed in.
We ended up having a great time: s’mores on the back deck instead of in front of a tent, sleeping bags on cozy beds instead of on rocky ground, and a bonus room for the kids to play in instead of falling down a cliff. Two thumbs up!
We have used this company for 4 rentals and have been pleased each time. Yes the cleaning cost is high, but they all seem to be. And I appreciate the bag full of goodies, I think it is very thoughtful and I always find myself rifling through it for something I forgot.
I would recommend this company to a friend.

VERY DISAPPOINTED! I have never posted a review, but felt strongly that I had to warn people about this agency. We stayed at «A Tee at 12» & we’ve never been so stressed out & aggravated! It all started with the registration process, being hit with unexpected fees, unknowledgeable, rude, cold & harsh staff. We had issues at the front gate because they failed to put our names on the list or give us the address to the house, we had to wait 15 for it to get sorted out. The kitchen only had 1 available cabinet so we had nowhere to put our food. The refrigerator was leaking so our food was full of water. The ice maker was all taped up & not working. The Teflon pots/​pans coating was all scraped up (a known cancer causing agent!). The other (very old) pots/​pans were rusted, so we had no cookware. They did not tell us to bring garbage bags so we only had what was a the house. They told us that we could only use Pine Mountain Lake approved bags which cost $ 6.00 a piece! There wasn’t an outdoor trash bin, so we had to drive our garbage to the local beach dumpster everyday. The bathrooms were gross! Hair, mildew, toothpaste splatter around sink, disgusting toilet hinges, wastebasket full of gross dirty water, garbage/​used toiletries left. The smoke alarm went off every time someone took a shower. 2 of the three bedrooms did not have closet space or a dresser, so all of our belongings were on the floor. The furniture was old, dilapidated & dangerous! The beds were hard as rocks. The BBQ was disgusting & full of ashes. There was a cleaning brush but it had no bristles (they tell you you’ll be fined if you fail to leave it clean & dump the ashes). The vents do not close properly, so the bedrooms were freezing & the rest of the house is hot. I do not understand what all the fees pay for! The house was certainly not clean, in fact we had to clean it to even feel comfortable! We left the house in better condition than how we found it! We paid way too much money for what we got, this was a terrible disappointment & it left us stressed out & frustrated. This was no way to spend a family vacation which we haven’t been able to do in 4 years! We will NEVER use YRR again & would not recommend them!

Stayed in a lakeside house on Pine Mountain Lake this past weekend, the particular property known as «Cottage on the Lake». I really wish we had stayed a whole week instead of 3 nights because we had such a great time! The lake was beautiful and so was the house. Great views and great fishing. Rented a boat from the marina for a very reasonable price and caught a mess of trout and the largest bass of my life (9 lbs, 3oz)! My teenage daughter and her friends had a great time sunning and swimming.
Everything was exactly as promised in ad description. Dealt with Shirley in the office for reservation etc., she is courteous, helpful, and prompt– excellent customer service! Honestly I never hesitate to complain but I simply have no complaints about YRR, or the house they rented us. I think we’ll be back next year.
By the way, I noticed someone in an earlier review complaining about the cost of the optional linen service. The service is optional so simply bring your own towells, blankets, etc. if you want to avoid this fee– duhhhh!

We have used Yosemite Region Resorts several times for vacation rentals at Pine Mountain Lake. The homes were well cared for, safe and in good condition. The YRR staff is professional and always available even after normal business hours in case of emergency. Our rental properties were clean and ready for us to settle in and keys were left at the appropriate place and time as promised for our arrival. We are returning again this summer and plan to use YRR for our rental accomodations at PML. We love YRR AND GROVELAND ! :)

The homes offered are nice, but the customer service is very poor and the lodging is quite expensive. In addition to the rental price, linens & towels are $ 25 additional cost per bed/​person. Also, they require a pretty significant cleaning upon checkout in addition to the $ 175 cleaning fee. We had a poor experience working with staff and would not recommend this company for vacation rentals.

we love YRR!!! we have stayed in a fantastically wonderful and may I say ridiculously affordable home up in pine mountain lake 2 times now over the past 5 months. Both times were magical, and the people who work at YRR are warm, friendly, and very accommodating. You will not regret a vacation in one of their many properties. There is a home to fit everyone’s need/wants…from fireplaces, to hot tubs, to pool tables… and the little town of Groveland is very quaint and remote, yet it is a quick 30 min drive the the much larger town of Sonora… and only 25 min to Yosemite!