Apollo Drain & Rooter Service

We just recently bought a house (yay), which is a grueling process nowadays. We did a sewer scope inspection and used Apollo. They were great; efficient, friendly, informative. Their recommendation for CIPP (Cured In Place Pipe for you amateurs:) was not taken by the previous homeowners who decided on a different but equally effective solution (and cheaper): Pipe Bursting, and thru a different company. In the interest of space, I won’t go into details on what’s involved with those methods, but the diff company ran into an unexpected challenge, which would require WAY more time and potentially more $. We stepped in and asked if Apollo could come back and do the job. They did, and fast, as well as cleaned up the mess that «the other company» left behind AND left our backyard looking like no one was ever there. This was literally the day before Memorial Day weekend to boot!
Definitely 5 stars for Apollo. Special shout outs to Brandon and Kara.

We highly recommend Apollo Drain and Rooter Service for Plumbing. Our main sewer line from the house was blocked and the plumber, Jerry Bales, was polite and cleaned up after himself. He used a truck mount power sprayer at 3500 PSI to clean it out and we are happy to say we don’t need a new sewer pipe. But, if we did they are the the only certified installer of the Zero Dig​Lateral Liner CIPP System in Oregon. Which is cured-​in-​place pipe (CIPP) it is one of several trenchless rehabilitation methods used to repair existing pipelines. CIPP is a jointless, seamless, pipe-​within-​a-​pipe with the capability to rehabilitate pipes ranging in diameter from 0.1−2.8 meter (4″-110″). I think this is why Mick’s plumbing recommended them. There was a clog about 50 feet out and it is now clear. I was afraid it would cost us a fortune, but told my hubby that I would be happy if it was 500 bucks. Turns out it was a little more than ½ of that amount so we are all around happy, relieved people right now. Great work Apollo! We are now going to be using you for all our plumbing needs.

I’m a realtor that uses Apollo all the time. I’ve had them perform the smallest job of a sewer scope, to big jobs that shut down entire streets to fix sewer lines. I always recommend them to my clients, and use them at my own home when I’ve had sewer/​plumbing needs.
With any company, minor issues can sometimes come up, but great companies do what it takes to make their customers happy, and boy oh boy, Apollo excels at making customers happy.
It’s a pleasure to do business with such a great company that cares about it’s customers!

I have had Apollo come to my home every year since 2007 to clear the roots out of my drains. 12-​11-​2015 my drains were running slow and a tech came out and ran the grinder 120 feet it is 90 feet to the sewer.
1-​4-​2016 the drains did not work at all (23 days later) I called them and they sent another tech out and he broke his grinder in the line. The next day they sent another tech out and he did not have the right tool to get the piece out.
I called the company owner and he said it wasn’t their problem anymore, they did not have a tool to pull out the broken grinder and that I had to use my homeowners insurance to fix it.
I REPEAT DO NOT USE THIS COMPANY THEY DO NOT STAND BEHIND THEIR WORK OR THEIR EMPLOYEES.
The techs all have been very nice but what can they do?

Just terrible. Complete incompetence. During our home inspection sewer scope, they got their camera suck 5ft into the sewer line. We waited almost six hours to only have them lose their camera in the sewer line! So they then needed to cut a section of the sewer pipe out to retrieve their camera. The WORST part was that TWICE they said they were going to be out to get their camera out but never showed. THIS CAUSED US TO CLOSE OUR HOUSE LATE!!! Since we couldn’t move forward in repairs because of this. My realtor had to threaten to sue them to get them to finally do it. They even tried to have us pay for something that was their fault, by saying «the pipe was degraded» was why it got stuck. Well we got Roto Rooter (with a licensed plumber) come out and they were able to scope 50 ft before the stupid camera stopped then from going any farther. My husband asked around (he does commercial building accounting) and found out they were the worst company around to use. My realtor also will not be using then again for good reason. They may be cheap but it’s not worth the head ache.

When I stay home for a plumber I expect my problem to be fixed. Apollo Plumbing doesn’t seem to agree. I wouldn’t use them again.

Sadly I have to say that this has been some of the worst customer service I’ve ever experienced. Scheduled a day earlier this week (took a day off work) to have a new hot water tank installed. No show. Rescheduled another appointment (and another day off) calling twice in the morning to triple confirm morning appointment. Come 12:10 pm I call again only to be told it’s been cancelled! Then they tried to reschedule a third day the following week and quoted me twice the original amount of time. What’s funny is the guy who called in «sick» lives down my street and is loading his atv into his truck. Lol. Bunch of liars who’ll leave you hanging.

So my management company had Apollo come out bc I made a maintenance request for my slow draining bathtub. They came out the same day, and found that my clog was deeper down my drain line and was affecting mine and my neighbors units. The job required 2 men and a lot of coordination between our building and Apollo. They did an amazing job and communicated very well, the issue at hand and what it took to resolve. Shout out to Jason the plumber for handling my drain/​plumbing issue respectfully and professionally.

Apollo scoped the sewer on a house we’re trying to purchase and told us there was root intrusion. We watched the video, and I kid you not, there wasn’t a single root in the piping. Our broker decided to have a second scope by another company that *only* scopes and doesn’t do repairs, and they confirmed there was no intrusion and that what Apollo claimed was intrusion was only tube worm deposits (gross, but not a concern). Not a trustworthy company, in my opinion.

Rod Sr. was great! Thorough work, kept at it and found multiple clogs so we’re thankful he didn’t stop after he found one. Offered good tips and advice for keeping our sink clear. Thanks!

We were in need of a plumber due to a sewer backup. Apollo was a recommendation. They were also a non recommendation. But we didn’t have time to get estimates so we went with them. They came out and assessed the problem and repaired it. OK, not so bad… all was done, everyone happy. Within a week, our ground started sinking and we began to have issues again. Upon a HUGE argument which involved my husband going out to Apollo to PROVE we had work done, they agreed to come out and reexamine the issue. Prior to sending a camera down and rechecking the issue, my husband was told that if it appeared it was Apollo’s wrong doing, they would cover this particular fee, but we would be responsible for the sidewalk repair. Nothing was written, all verbal. After the camera results came back, Apollo was undecided as to what exactly happened, but the repair was made correctly, and all is done. Since we paid for the sidewalk, and nothing more was said regarding the camera, we assumed all was taken care of. NOT… we were constantly notified to pay the outstanding bill. Of course, since it was all verbal, plus the issues prior to the original repair of how we had to PROVE to them they did work and it failed, it finally came down to us being threatened to pay or be turned over. I paid the outstanding invoice, but will NEVER use them again nor refer them. Next time I get good and bad reports regarding a company, I will take the extra time and research both ends of the story.

I feel hosed by these guys. Five minutes to replace a small cap to fix leak which I thought was backup. I asked if they could take ten more minutes to snake my sink drains since I paid for an hour at $ 142.00. I was told no, that would be extra… If this is how plumbers operate, I’m not sure how they sleep at night!

Called to set up an appointment and they were able to come the next day. They called ahead, arrived on time and Mike and Jason clearly identified themselves. Repair to downstairs shower required access to be cut through the wall in the small toilet room in the bathroom. They were very careful to neatly cut a small access square. They covered everything else in that area with plastic so they could easily clean up their mess, and when they were finished they placed the square back into the wall and taped around it until we can repair or cover it.
This was a much better experience than in the past with another company that left a huge ragged hole in an upstairs wall. They had to leave for some parts but returned quickly to complete the job. Both of my showers are now working well. The downstairs required more repair because the pipe and shower head were broken.
In the upstairs bathroom they repaired the overflow drain, replacing a faulty connection that was found in the access wall. They also replaced the water spout and the shower head. I was very pleased with the work.
Everything was explained to me step by step, and the price actually was a little lower than orignially quoted. We will definitely call Apollo again in the future!

If I could give them ten stars I would. I live in a basement unit old Victorian recently renovated and there was a major back up to the point sewage was backing up into my tub and overflowing from my toilet. Their dispatcher wanted to put it off till Monday when my technician needed another guy to come with stronger equipment. He said absolutely not she has sewage in her tub. Both guys stayed way past closing to fix blockage and then called to have an cleaner to come out and disinfect my bathroom. They are awesome!!!

Apollo is AMAZING! A waterline in my basement sprung a leak, and my basement full of music equipment was quickly turning into the Columbia River! They came right out and to the rescue. I forget the guys name (I think John or Joe maybe) but he even helped me get my drum set and amp out as well. I highly recommend these guys.

I have HomeServe home warranty that covers water supply and drain plumbing failures. We had a leak on our water main in March. Apollo Drain bid for and was awarded the job and from the start there were problems getting HomeServe and Apollo to get approvals when the work crew showed up. We ended up putting in a new supply line which HomeServe paid Apollo $ 3200. The plumbers that did the work did a very good job. The problem with Apollo is the Billing dept. When I asked for an electronic copy of the work order between HomeServe and Apollo for City requirements, two weeks later I was e-​mailed a contract from Apollo wanting «half of the money now and half upon completion»? What? It was like even after accepting the work offer from HomeServe, Apollo seemed to «forget» that HomeServe was the bill to and wanted to always send us a bill. Well, here’s the Postscript to this story. Today, October 28^th, 2014 I received an invoice dated 3÷21÷2014 for a $ 48.00 travel charge, and a notice from a Collection company on behalf of Apollo Drain for $ 75.00. Here Apollo was paid by HomeServe $ 3200 for a day’s work and now 7 monhs later they send me a bill for $ 48.00 plus $ 4.32 interest along with a notice from a collection company.
My question to you the people that run Apollo is «What is going on?»
The response I got was «the invoices and statements have gone out». Well, I know that! My input was the information on your invoices is wrong. Seems the person I talked to went into a tailspin after that. Since the person I talked to felt that I was cutting her off in our phone conversation but when I gave her the chance to speak and she didn’t have anything to say. Well, here’s your chance.
Also, when your billing person hung up on me I was quietly waiting on the phone thinking she was doing something on her computer and the line goes dead. Is it standard practice at Apollo to hang up on your customers?
Since the people at Apollo feel threatened by my phone presence, perhaps they can respond in a public forum where the big, bad customer guy won’t be so mean.
Ok, you’re up.

The drain cleaning crew is good. The actual plumbers were scared to go in the crawl space. We were very unimpressed with the excuses that our building was too dangerous. This is a very safe building that we regularly drive 10,000lb forklifts over. I’ve also been in the crawl space myself.

Do not call them if you need to take time off from work to wait for them. We had set up an appointment a week in advance. Took the day off, called in the morning to confirm. They were suppose to be out between 8am — noon. At 12:15pm I called to inquire if they were running late. They told me they called around 10am three times on both numbers and couldn’t reach me so they had to moved on. We were home the whole time. Check both the home phone and cell phone, no messages and no missed calls on either phone.
They just kept saying they had a log of the calls. But they couldn’t show me the logs or have a explaination for no messages. And they could reschedule it for tomorrow. So we pass and will call someone else that can keep their appointments without the hassle.

Plumbing is dirty work. These guys get the job done, quickly and cleanly. I couldn’t ask for anything else from a plumber.

Recently had a Sewer scope inspection done at a property by this company. I believe the employee Calvin has done a very good job. He was on time and also spend some time explaining me where potential problems could happen. I found them very professional and I would recommend them for sewer scope inspection.