Mountain Auto Service

Yeah probably not a great idea to take your car here. If in Grass Valley — Ray’s automotive is just fine and located just down the street. I was childhood friends with the manager of M.A.Service, so I figured I’d be safe and I would be taken care of? Not the case They had my car for a month, I spent thousands, and in the end, the car continued to give me the same problems I went in to have fixed by Mountain Auto — I’ve also just recently learned they «glued» my steering column shell on one side, after it was «broken» when I went to take my car elsewhere.
I’m a mom of two and money isn’t growing on trees at my house, they couldn’t care less — nobody really even acknowledged I had walked into the building any time I came around to check on my car. If I were the owner of this station, I would stop everything, hire a good mechanic and a good customer service person to handle your business.

dont get work done here.

NEVER IN MY LIFE WILL I TAKE MY CAR HERE AGAIN!!! The first outrageous thing they tried to do was charge me 200 dollars just to diagnose the problem, not to fix it what so ever! Once they called to let me know, I immediately called my brother in law who is a mechanic, and has worked on the car several times before (but who lives in the LA area) to ask if this quote sounded accurate! After he told me NO WAY we called Mountain Auto back to cancel the job, as we would take the car somewhere else. After changing her entire story Janine (the receptionist/​owners daughter?) then informed me it would not cost 200 dollars to diagnose and instead that cost would go toward the labor to FIX the problem. After being suspicious of this I gave Janine my brother in laws phone number and told her to call him before doing ANYTHING to the car, as he will authorize everything before hand. Later that day, my brother in law receives a call with the parts, labor, and the final price of the job; authorizing the price as 368.00. The next day when calling to find out if the car is finished Janine confirmed that it was ready for pick up and the amount owed is 405.00 and after asking why the amount was 35 dollars more expensive than the original price given to my brother in law, Janine then tells me that I needed a new oil dipstick and that they replaced it. After informing her that myself, nor my brother in law authorized the dipstick to be replaced she told me I needed a new one so they replaced it. I asked if it can be taken out, as a new dipstick is cosmetic and the old one was perfectly functional (just the top on the handle was broken off) she informed me that it could be taken off but they would charge me to do so. After objecting to this (as I NEVER authorized it in the first place) she told me… and I quote «Next time you can take your car somewhere else!!» and TRUST YOU ME, I most certainly will; as do I urge you to do the same! Mountain Auto will RIP OFF any customer they get the chance to! DO NOT GO HERE!!!

Good honest folks that know what they are doing

Warning — Steer clear of this place: I am new to the area but when my car broke down I took it to Mountain Auto. I won’t go in to all the gory details, but let it be said, I towed my car in and had to tow it out. The car’s clutch cable was broken, and they confirmed that was what was needed. They first got the wrong part, but didn’t know it was the wrong part until they tried to install it. Then they got the right part and said the car would be fixed and ready to pick up in the afternoon. However, when I went to pick up the car, they then told me it was something more serious. Why they didn’t diagnose the problem correctly in the first place or tell me as soon as they found out, I have no idea. They tried to install the 2 different parts, and never during that time did they call me to tell me that something else was wrong. The car was a mess, parts everywhere and grease on the seats, floor mats. What was going to be a small repair, ended up being thousands. I was lucky I had triple A for the second tow.