Grapevine Collision Center

Multiple-​time customer, unfortunately. No, not because it’s a bad place – quite the opposite. Unfortunately, because shortly after somebody hit my car in a parking lot, my wife got into an accident in her car.
Repairs on both cars were great, with good attention to detail. Only disappointment on my car was a stalling issue that was reported as fixed but was not. Had to return the car. Once they figured out what was needed (reprogramming the idle computer because the battery was removed for the repair) the issue was resolved.
Unlike Michelle (review below), hope to not see you guys again for a long time. HaHa. Nothing personal! Seriously, glad you guys do such good work.

If a major collision repair could be considered a pleasant experience, it was. EVERYTHING absolutely went as smoothly as it could possibly have gone, from having Travelers and Enterprise right on site, to having Tuesday and Thursday E-​Mail updates every step of the way, to the fabulous job they did on the car, and it was ready sooner than I expected. VERY pleased.

These guys were amazing. They provided regular updates on progress, worked with the insurance co, worked with the rental company. They made a lousy situation (valet damaging car) into a smooth resolution. My truck looked great when complete. Highly recommend

Ty Bailey treated me like family. This was my first vist to Grapevine Collision Center and as odd as it sounds, I look forward to going back! I know this is crazy since it means that I’m wishing ill on Vixen, my 2-​year-​old Highlander, but I will not trust her to anyone else!
Every aspect was covered: Ty called to arrange my rental car and when I dropped off my car for repair, he had arranged the car agency to pick me up! The repair on my bumper was flawless! It has Toyota factory quality finish out.
This is the way you take care of a family member or a friend. Take your car there, trust me. You will not be happier!

My ’05 Titan had scrapes on the front bumper and driver’s side front quarter panel and built-​in tool box door in the rear quarter panel was creased/​dented. I priced the repair at two other shops and GV Collision Center (Josh Garza) provided a competitive quote and happily worked with me to get the number down to my budget. This was important as I didn’t want to file a claim on my insurance. The facility is topnotch from the state of the art paint booths to providing WiFi access in the waiting room. Also, Josh insisted on reviewing the final work with me and had a minor scratch buffed out on the spot. I would recommend giving GV Collision Center an opportunity to price your auto body work.

I give these guys a solid three stars. I have used them on 3 different situations and the last two times they had to take it to the back to fix things. The last time, I was assured that my deductible was comprehensive and that I did not need to file another claim for my windshield nor my front bumper. Regardless, the windshield was replaced on a technicality and my front bumper was ignored even though I was assured repeatedly that they would have enough leftover paint to at least touch it up since the bumper would be off anyway. Nothing got fixed there. When I went to pick up my car, I walked through my entire car and they had to take my car to the back to get rid of paint chip marks apparently from another car. Weatherstripping had to be reattached and I had to attach the digital compass myself along with the wonderful roll of double sided sticky tape that was complimentary. There is another wire hanging around that I’ll eventually get to but these are things I shouldn’t have needed to do myself.
I’m not sure where the communication was lost. Regardless, this place is better than most places and I’ll probably take it back cause it’s convenient from work and home but still they need to get a lot of details right. That’s why they call it customer service right?