Petco

This review is long overdue. I recently lived in North Hills and my dog Potato and I visited this Petco grooming pretty regularly. THE. BEST. CUSTOMER SERVICE. Everyone knew Potato and took great care of him. They always figured out the best way to bundle Potato’s needs and give me a good deal. They even offered to take responsibility and help cover medical expenses when Potato had a rash after leaving their service — in the end it was just allergies and it wasn’t their problem at all. Now that I live in a new town I miss this Petco dearly and my local location isn’t nearly as good. You can trust your dog with these people, they are wonderful.

A mouse was loose in the store, I didn’t see him/​her but an employee was looking for him/​her while on the phone with a manager.
He stated that he was to kill the animal upon finding it. This is disgusting that they do this. I will begin buying my dogs food somewhere that doesn’t sell animals which is bad enough. But they also KILL them if they are let escape. I wouldn’t trust this violent sadistic attitude with grooming or watching my dog. I wont contribute to their cruel practices.

Location is clean, and pleasant. Staff were welcoming, friendly, and knowledgeable. Prices at this location are very reasonable. My wife and I came here a few days ago to add an extra blessing to our family and gift to our boys. We ended our visit here with a purchase of a elephant eared Betta fish, along side a tank with filter, water treatment, food, extra filters, and tank accessories. All and all we ended up spending $ 80 all together which isn’t bad for what we got in return. And making the decision on what we wanted was not a challenge, thanks to the staff who were knowledgeable and able to answer all our questions. We definitely see ourselves coming back to this location if anything pet related is needed in the future. Another asset to this location is parking, plenty of parking to select from.

I’ve been getting my dog groomed here for at least 2 years. Today I brought her here to get groomed & there were new groomers… and I’m not happy with their service. First of all they didn’t listen when I told them to keep her hair on her head longer, and they shaved it. Plus when I picked her up they told me the knot on her ear was so bad that when they brushed it out, it ripped the hair on her ear and there was blood! I’m sorry but I would much rather have it cut out instead of rip my dogs skin. She told me it should’ve been cut shorter cause of her mats but she did it anyway and then my dogs ear got a cut. Like could I get a phone call maybe consulting me about it needing to be shorter before you just rip my dogs skin from brushing so hard? Lastly! When I picked her up she had her back leg soaked with pee. I’ll be finding a new groomer. Terrible experience.

Came here to buy puppy chow. Michelle, the store manager, was super friendly and helpful in assisting me to pick out dog chow. Will come back again for puppy supplies.

I have 2 dogs, both very sweet and well behaved at the groomers. I used to allow Petco to groom my dog, but the last time was over 3 years ago. On that particular visit, I explained, as I always did in the past, that my cocker spaniel, Bella easily gets ear infections when too much water gets in her ears, so be careful. There was a new groomer on that day and sure enough got water in Bella’s ear and an ear infection resulted. I incurred vet bills between the visit and meds to treat the infection, but I did not make a complaint, merely switched groomers. I found Tender Touch just down the street and a highly skilled and loving groomer named Ashley… she is amazing in so many ways, but for the purposes of this review, both of my dogs come back spotless, happy and injury free when in her care for the past 3 + years. Between the two dogs, I pay probably $ 30 more, but for the peace of mind, it is well worth it.
My dogs were well over due for a bath and Ashley was, unfortunately, out on a training and would not be back until January. So, I bit the bullet and made an appointment with Petco Granada Hills. I dropped them off a little before their 10:00 AM appointment where I was told it would take 3 – 4 hours. This raised an eyebrow because I was not asking for a haircut and the two dogs have never taken over 2 hours for just a bath, my other dog is a dachshund and weighs only 20 lbs. After 1:00 PM, I called to check the status of my dogs. I was told that they would be at least another hour. I expressed concern and asked why the holdup. I was told that one of my dogs was done, but Bella was just up on the table… which means she sat in a cage for almost 3 hours waiting for a bath… why do customers make an appointment?
I picked my dogs up around 2:30 PM, not happy, expressed my displeasure, paid my bill and left a tip. I get home and started petting Bella whose ear flopped back in the process and saw absolute filth under not one but two ears. I took photos, went right back to the store, showed the grooming manager the pictures and he says, «Well, because you only paid for a bath and not a haircut, there is no way that the dirt can be gotten off.» (Cut and/​or bath at Tender Touch, Ashley returns Bella clean as a whistle, especially on the inside of the ears) He was outwardly annoyed with my complaint, but the manager offers to give me my money back and brings me to the register. I tell him that I do not have the receipt because I gave it to him upon pickup. Twice he says to me, «I am absolutely CERTAIN I gave the receipt back to you.» Two minutes later, he meets me back in line and hands me the receipt… I have to ask him to apologize to me.
The groomer did a fine job with my other dog who does not have long hair, but when I returned home, I started cutting away the hair that had stuck on dirt and realized that they actually didn’t even brush that area nor did they brush the under part of her chest or under Bella’s hind legs.
I almost never write reviews and the ones that I have written are positive. Be aware if you have a high maintenance dog… spend the extra money. I learned that next time I will live a few more weeks with a stinky dog rather than put my little buddy through that again… how careless and uncaring.

Support mom and pops shops. Quality and customer services are much better. Petco over charges and they don’t care about animals nor the well being their own employees.

It’s a pet store, generally the people are real helpful, the only incident I had there was that the store manager (she is a petit lady with dark hair and relatively short) was helping an elderly gentleman out and I was in front of them, went to my car and the car next to me was parked literally two inches from my car and was crooked, well I couldn’t get in and I have a stick shift so I opted to wait and see if the driver will come, well low and behold that car belonged to the elderly gent, so I asked him, why did you park so close, I need a can opener! And I was being sarcastic, so she jumped in and answered for him and was extremely rude. I try not to go to that location anymore.

Friendly dog groomers. Unfortunately we got a goldfish here that had 2 strange thread like growths on it’s side and I asked the «aquatic specialist «about it before proceeding to checkout. He said it was fine and I believed him. Turns out the poor thing was infested with Anchor worms. Not only did the fish die in a week, it infected our other fish.

The employees at this petco seem to not care. Multiple times while in to buy dog food, there has been no one at the register. Today, when there were 10 Customers in line to purchase items, there was one register open and a free employee standing to the side having a conversation. When he finally opened a second register, paid no attention to the order of customers in line and passing over people who had been waiting. I will be taking my business elsewhere. Get better employees, Petco!

My boyfriend got multiple fish from here for his tank. Each and every fish he got had a parasite or ick on it. Every time he gets fish from pet smart they’re fine. Dirty place!!! Don’t buy fish here!!!

Came here for fish, and the first tank I looked into had three dead fish and several more sitting on the bottom looking like they too were on the way out. Wandered around for a few more minutes and not a single employee out of the handful I saw even acknowledged me or offered me any help. Disappointed to say the least!

overpriced. didn’t get the help I needed. Extremely disappointed.

ZERO STARS!!!
i called their store to find out if they had a specific item in their store and the person i spoke to at their store claims they had it in stock and i asked him «are you sure you have the item on the shelf»? And he said «yes we do»
So i go in there looking for this item that i was looking for and guess what?! IT WAS NOT IN STOCK! That was UNACCEPTABLE
for him to tell me the item was in stock and when it isnt there! I was LIVID!
So i called their manager and complained about their staff and told her that i am never going back to their store! What a waste of time!

Dog Training! Brigitte is THE BEST!!! We tried private training (that is a whole other review that I have to gather my thoughts for.)!!! We rescued a pup pup from local shelter, she was not well and isolated during her stay which made her a little more koo koo than another pup pup may have been. I thought that she wouldn’t do well in a public/​class environment but Bridgette is so calm, so good and totally gets dogs especially ours! Before you spend a LOT of money on a private trainer that may not be worth it, talk to Bridgette, she knows her stuff!!!

Adriana really takes her time and puts her knowledge towards the care of your animal. I always leave happy and most importantly my dog, Lily is happy. I love your team!

Sorry Petco but you failed today on customer service and for having a disgusting bathroom. I was literally the first person here today. I walked up and the cashier looked right at me, unlocked and opened the door for me. She was talking to who appeared to be the manager. NO GREETING WHATSOEVER from either of the women. Really awkward because I walked right past them, we were the only people in the store. It was stuffy and stinky in there! Like a dirty kennel! I was looking for a supplement for dogs, however I had to use the restroom first. I walked in and WOW, filthy! Trash literally piled up and all over the floor. Both stalls were filthy too, feminine napkin dispensers stuffed and over flowing too. So you can only imagine how it smelled. I made my way to the supplement section and found what I needed. Go to check out, no one there. Finally after waiting for 5 min, the same cashier that let me in showed up. Almost like a different person, friendly and nice. So I would say that on this visit, this location lacked proper management.

Nice location. Clean, organized. I was looking for a bathtub for my puppy, they didn’t have any.
I like their cheap squeaky toys. My dog LOVES the alligator one for some reason. I had to buy a few of them as they’re not the most durable toys.
I like their Star Wars line. I bought a pricey death star toy and it’s so durable. She hasn’t torn it up AT ALL. Worth the splurge.

This must be the best Petco in the valley. Really helpful employees, that know what they’re talking about. I was buying a African Chilchild, and a Chinese Algae-​Eater, to hang out and live with my 3 South American Convict Chilchilds. Also picked up some aquarium salt, and another rainbow rock.
The fish I was buying had semi contaminated water, with ick, a fish disease. They explained the precautions to take. They had all the products I was looking for, woot

I have nothing bad to say about this petco. There is lots of parking. It is a bright and clean store. There were lots of people with their dogs doing training stuff but no pee on the floor. When the checkout line got long, the employee immediately called for another checker. Shelves are stocked. Fish, birds, and rodents aplenty.
Plus when I bought both a female and male betta, one of the employees double checked to make sure I wasn’t going to put them in the same tank.
The only thing is the bottom shelve for the carts go out further than it looks so you’re gonna hit your shins and fall to your knees in the middle of the aisle while everyone stares at you.