O’Reilly’s Auto Parts

I don’t know why O’Reilly has such a bad rap, the employee named Luis provided perfect customer service when I came in for a battery check and change. He was insightful and knowledgable about everything I had questions about. He even came out and cleaned my battery terminals and then replaced my battery. He was so great with customer service I actually did the customer service survey most people never do. It’s great to know that there are still really awesome people that know how to treat people right when they’re in need (of a new battery).

was in there the other day and everyone was very nice and helpful and the store was very well organized and I was able to be in and out quickly.

So, the service was, whatever. Honestly it really didn’t seem like any of the employees knew what the hell they were talking about when asked very simple questions about some of their products.
I had a 2 stroke 50 cc Vespa which was just purchased and needed to buy the appropriate oil for it. Since this was my first scooter I was still a bit ignorant as to what it needed in order to drive safely and properly. I asked one of the managers what oil they would recommend for such a vehicle and they just kind of stared at me blankly. You could almost here the inner monologue going on; «fuck, I have no idea, let’s just read the labels and pretend.» That’s exactly what they did. Poked around the oils reading the labels until finally saying in the most unsure way possible…“I guess this oil wouldn’t hurt it.”
«Uuummmm, ok» So I grab the oil and proceed to checkout. I fill up and oil and head on my way. Things were fine at first but after a month or so I kept having to fill my oil more frequently than I feel I should have. So I go back and grab the same oil they recommended and fill it up again. Probably did this for about three months or so.
That’s were all of the problems start. My brand new Vespa started to act a little funny; sputtering and stalling in the middle of the road, putting me in really dangerous situations. After a month or so of it acting up it finally died on my way home from work. I had to walk my scooter two miles and finally leave it parked in my neighborhood until I could get it towed to the shop.
I get the scooter towed and hundreds of dollars later the guy at the shop said that my engine was blown. Completely dead and my only option was to buy a new motor or take it tot he scrap yard. He said that the oil I was using was the culprit. I was furious. Mind you, this is my only mode of transport, leaving me to take the bus for two months until I could save up enough money to buy another scooter.
Their uneducated guess cost me thousand of dollars. for something that was supposed to be a very simple maintenance. I would obviously not recommend going here for anything. Unless you already know what you need and there are really no other options, fine, give them you money but at your own risk.