GV’s Heating & Cooling

We called GVS after 6 at night and explained to the answering service that we had a problem with the heat. Within 10 min, Scott called and asked how bad it was, {it was still 63 in the house and was staying at that}.Scott then went over what the charges would be for the after hour appointment and asked if we thought it could wait till morning… We felt that it was not an emergency and could wait… at a little after 8, the tech was ringing the doorbell and said that he had come from his home as he lived nearby… another 20 minutes and the furnace was running as it should… Great service! We could not be happier with this
company from the person who answered the phone to the tech that came out… Will definitely use them in the future and recommend them to anyone that needs their service… I found out after our first contact with GVS, that a neighbor had also used them and was very pleased with the personnel and service that she received…

If I could give 0 stars, I would. GV’s serviced my heating and air conditioning units for a year with no problems. However, my air conditioner condenser (compressor?) died and I needed a new one. When they came out to give me a quote, they did a full analysis and suggested that we replace our ductwork to get more efficient cooling. I believed them because they were using all kinds of measuring tools to calculate output, pressure, temp, etc. What a mistake. We paid thousands of dollars and when they were done the system couldn’t even cool the way the old system had! And I kept asking why the condenser was so much more expensive than my prior ones — they talked about efficiency, etc. Turns out that was wrong, too. They only sell one brand, Trane, and for them you pay a premium for the name. I asked them to please fix the system so that it would cool the upstairs, and they did come out and replace the condenser with a larger one — but only after I had another expert come out and explain to them that their measurements were completely wrong. The daughter had handled our project and she DEFINITELY didn’t know what she was doing. But when the dad came out, he was no better. They forgot to include calculations allowing for our extra-​high ceilings! Even worse, we had to have all their ductwork ripped out and replaced by a true professional — someone who understands that having the ducts make a u-​turn reduces efficiency! Geez. Even I know that — but since our system is in the attic and difficult to access, I couldn’t see. They may seem like a nice family, but the DO NOT know what they’re doing. We flushed thousands down the toilet because of them — and we don’t have that kind of money to spare.

Used GVs again summer 2014 to replace an air conditioner, was very happy with the price point, promptness, and overall delivery of the service.

We called GV’s back in June to inspect our air conditioning unit after it had been submerged in a big rainstorm. So when we woke up yesterday morning to a chilly house, we knew we would call GV’s again! A broken furnace is a bad problem to have when the high for the day will be in the single digits. Scott was over within a few hours. He diagnosed the problem and found what caused the problem. He explained the tests he ran and the problem.
Now, of course, there is only one Rheem parts supplier in Chicagoland. But never fear, GV’s made sure to get the parts immediately. Scott completed the work by 5pm and we were all set to have a toasty warm night.
I highly recommend GV’s Heating and Cooling because they promptly came out to our house, diagnosed and fixed the problem, prevented the problem from occurring again, explained the situation to me, cleaned up the work area, and inspected the unit/​venting for any other potential problems — all for a reasonable price.
As a new homeowner, I couldn’t be happier with GV’s Heating and Cooling — a trustworthy, small, family business — doesn’t get any better than that.