Bredemann Lexus

Thank you, Malinda Montanez, for giving me a hand with my iPhone/​car connectivity! Even though it was the very end of your day you went the extra step to assure that everything was right! Responsive, courteous, professional and knowledgable… thanks again Malinda!

Jeff Kaddatz it’s simply the best service advisor you can talk to. I told him about my problem with my car he knew right away which parts need to be ordered and scheduled me for
doesn’t really get easier than that!!!‘remember ask for Jeff when you call!!!

Since this Lexus dealer is close to my house and the next closest is about 7 miles away, and since I hate to deal with this dealership, I would not buy Lexus anymore.
Every time I go to this dealership I leave very disappointed, primarily with the service department. It is as if they are trying very hard to ruin this business, by treating customers so poorly.
It’s a shame that they have left me no choice but to give a negative rating to a local business.

I continue to have great experiences here. I bring my car here for service despite it being a longer drive and Marvin definitely makes it worth it. He takes the time to answer my questions and explain things because he understands that I am spending a considerable amount of money. This past weekend when I was there they were providing breakfast for waiting customers and gave us coffee before we left with the loaner. These are small things that add up and keep me coming back.

In my review of 8÷6÷15 I said I was done with the «guess our price» service model this dealer utilizes. (I meant it as a joke. Apparently they liked the idea and now have implemented it.).
Well today, I looked at their website (30,000 mile time) and guess what … they no longer post ANY prices for service.
So they really went to «guess our prices.» Amazing. Oh well, off the find a new dealer to work with.

Came in for an oil change plus check up. They told me they needed my right front shocks and caliper replaced and will be covered by warranty. I also needed my brake pads replaced and those won’t be covered. It took about a day and a half for them until I got my car. Good thing I used their loaner car. :)

These guys still can’t figure it out! I just call to get my hummer fixed, and they even made that tough. 30 minutes on the phone, transferred, discounted. Calked back 15 minutes, still no live person.
Wow, you guys are horrible!

Clean, fast, and professional.
Been a customer for years and family has gotten 4 or so cars from Bredemann Lexus. Stellar customer service. Well-​run.
Complimentary Saturday breakfast brunch (9 to 12, I believe). Usually bagels, lox, various veggies and spreads, egg salad, pastries, and, of course, coffee.
Complimentary car wash. The staff is crazy fast and awesome. You don’t have to drive yourself through the wash. Just drive up to the entrance, pull out your VIP card, and they’ll take it from there. Meanwhile, kick back in the waiting room and pick up your car in the lot when it’s ready.
They have iPads for borrowing while you wait. No crappy magazines in this joint! Also stocked with bottled water and coffee. Waiting room is small dog friendly.

This place is amazing! They treat customers so well, especially Malinda Montanez! She is a gem! Love the bagels on the weekends!

Great selection of Lexus’s! Will be looking to upgrade soon! …

This review is for the service center.
I don’t know the reason for all the bad reviews! I purchased my Lexus elsewhere (not a Lexus dealership), but I wanted to get it serviced by Lexus. I brought it here and have never had a problem. Each time I have a recall, they also fill up my gas. They have never pressured me or given me a hard time when I pass on recommended services. I’m definitely the demographic of the average customer they get here, but the people in the service department have always been nice, especially Pat. She’s great. Anytime my air pressure is low, they also check it out without an appointment, just come on by! They also provide a complimentary loaner car if you schedule one at the time you make an appointment.
No, the waiting room isn’t the best, but it’s comfortable and clean. They give free soda, water, and coffee. They have a little «business» area for those who need to work while here. And the bathrooms are nice. Yes Field’s BMW/​Infiniti has an amazing wait area, but why do you need a personal chef while getting your car serviced? I’m sure those costs are getting added somewhere. Personally my Lexus runs great and I’m only here 3 times a year max. The prices are reasonable for being a Lexus dealership and I don’t need them to go up so I can have fancy citrus infused water and whatnot.
The one and only reason I am dropping one star is, as another reviewer mentioned, they are not proactive in mentioning discounts or coupons. Especially since I only get my car serviced here, it would be nice for someone to tell me that I can save a little bit when it applies.
Overall, don’t listen to other reviewers. I honestly think you should give them a chance if you’re local. And again, this review is only for the service, not sales.

The classic bait and switch, the sales manager gave me a monthly lease number and then once we sit down to sign the payment jumped $ 35 per month. He said it was his fault but still didn’t want to honor the monthly payment. We left on principle not because of the $ 35, I would expect that kind of tactics with another dealership not with Lexus. The only reason I am giving them 2 stars is because there service department is very good.

we came here because they have several online certified pre-​own lexus rx350 that we were interested in. it was a bit cold october weather when we got there, so the salesman was not that enthusiastic in helping us. we found a car we wanted in a brief period of time, but he was not working hard enough to make the sale. we left and went to woodfield lexus and while we were signing our new purchase, the salesman from bredemann called us to say that we have a deal on the offer we made… but it was 30 minutes too late

I called an hour before showing up regarding a specific vehicle and I was assured it was available. I arrived there and the car was in the showroom and supposedly a sale is pending on it. The salesman then proceeds to try to sell me a more expensive model. No, thanks.

The sales staff is a collection of liars. Do not waste your time with this dealership as they only know how to mislead the customer and play phony games. I got the impression that they hire their employees from manpower or some homeless shelter. Even the receptionist looks like some kind of disadvantaged person!

I didn’t purchase my Lexus at this dealership but made an appointment to have an oil change here because it’s close to where I live. I called the day before and setting up an appointment couldn’t have been any easier. I believe that you can also go online to set up an appointment if you prefer.
My appointment was at 6:40 pm and if pulled into the service area. they quickly jotted down the mileage, confirmed that I came in for an oil change, and said it would be about an hour since he had two technicians in the evening hours. No problems, very easy. There were hardly any people and it was a very relaxing atmosphere.
The lounge area is really comfortable, you can opt to sit in some comfy chairs in front of a tv, sit at a circular table, or a cubicle. They had cold refreshments that you could help yourself to (water, coke, sprite) and you can even borrow an IPad to play on while you wait. Win-​win!
Definitely would come back to have service done to my car.

Don’t take your car here for repairs if you get into an accident. They send it to Foreign and Domestic Auto repair who are a ripoff. Almost lost my car as «totaled» when only had fender, bumper, and rack and pinion damage.

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer.
I called Bredemann Lexus and got to their new sales department. I told them I was looking for a 2013 ES350. The salesman gave me the MSRPs of a few he had that met my criteria. I asked him what the best price was over the phone. He told me that they don’t quote prices over the phone and that I had to come in to get a lower price. He said it was their policy to not give out prices over the phone.
Later that day I received 2 calls from them (Angela and a different sales person). They were willing to negotiate prices now.
Unfortunately, it was too late as I had already received good pricing from McGrath and Woodfield Lexus and even if they matched it I would not buy with them.
Why play this game in the first place, just give me your best price and it saves us both time.

I came here for service when I could not get an appt with Highland Park Lexus (where I normally go).
I’m a little unhappy with the service at Bredemann however.
1. In addition to the service I came in for, I asked them to check the wipers because one of them was streaking the windshield. They said they’d check it out.
And they did.
And, without asking, they changed and charged me for the wipers. Even so, I’d be OK with that because if they’d said «Yeah, the wipers need to be replaced», I would have had them replace the wipers. However, when I tried cleaning the windshield today, they’re still streaking. (In looking at it myself, I think the fluid «nozzle» is misaligned and not shooting the solvent high enough on the windshield). So, now it looks like they sold me new wiper blades when I probably didn’t need them — and, I still have the problem with the wipers streaking my windshield. :-(
2. A second issue (and granted it’s a nit — but this is Lexus and they’re supposed to excel in service) is that while I was there I purchased an accessory for my car. A couple of days later when I was filing the service documentation, I noticed the service ticket had a coupon for 10% off any accessories purchased. Now, again, it’s not a big deal, but it would have been nice if the attendant who rang up my service order up would have pointed out the coupon as she also rang up my accessory purchase. :-(

Damn,
It took me one hour to get a basic 1 month 1000 mile check up on a new LS 460 AWD.
I’ve had three lexus cars in the past and bought them all from Bredemann so i really have no other lexus dealer to compare to.
I wish they would’ve made the waiting room seem more like a dealership «waiting room» rather than a hospital waiting room.
If you want a good example of a nice «waiting room», check out Field’s BMW in Northfield, IL. They have a complimentary café and a chef!