Kindred Transitional Care and Rehabilitation – Foothill

Well, my mom is back at Kindred, so not happy about it. She has only been here for an hour & she has no call button & no comode. I’m going to worry all night knowing I have to leave her here. Hopefully she won’t be here that long.

My mother been at Kindred for 2 years. I’m there four times a week and the staff is helpful and the CNA’S are great. They have many activities for the residents. I appreciate how the activity director keeps the resident busy with lunch out, candle light dinner and cooking ideas every Wednesday. They all seem to enjoy there job and care for the residents.

Run from this place!!! Worst rehab center. My grandpa is there for a broken hip. They are suppose to move him every two hours. They haven’t and now he has very dangerous bed soars. He fell trying to get out of bed because he called for help and never received it. They didn’t feed him and he is diabetic, they also didn’t give him his medication, which he is suppose to receive twice a day. They actually asked if they could just give it to him once a day by doubling up because they don’t have a certified nurse on duty who can give the shot during the evening. He has sat in his own feces for long periods of time. My family is on shifts so someone can be there at as much as possible but it is sooo hard because everyone works full time. We are trying desperately to get him out of here and moved to another facility.

My mother is in the facility right now. Last night they did not serve my diabetic mother dinner. A doctor at the facility changed my mother’s pain medication. My mother’s medicine allergies are in her chart. However, they have attempted TWICE to give her a medication to which she has a severe allergy. She was given an X-​ray several days ago. She may or may not have a broken arm. No orthopedic surgeon has been to see her. Yet, the still attempt to give her physical therapy even though she does not have a clear diagnosis.
We have made attempts to speak to someone at the facility but everyone always seems to be in meetings.

If you want for your love one to stay there, you need to keep your mouth shut. If you ever bring up any issue/​concern, your family member will b treated at certain way or maybe get kick out. they have the worst case manager n worst social worker that I have ever dealt with at any heath care facility. They both have the most fake smiles that I have ever see. If you need any paperwork done by either case manager or social worker, good luck with that because it will never be done. Nicely equipped facility but not much will be done for patients, just for a show only.
I heard the previous nursing director told family of one patient that he is «trying to change and cracking down on the problems/​issues that the facility has and the patients should be their number 1 priority n should be treated right»…he was no longer there few weeks after that… personally I think this is the way kindred wants to practice: low quality treatment/​care for patients, understaffed/​overworked their direct patient contacted employees and their main concern is the $$$ in their pocket… so if anyone including the patient n employee that is focusing on patient care will not belong there.
To all the management personnels of kindred especially management from online/​media reputation dept., please don’t waste my time and your time try to contact me because I don’t have anything to talk to you about. If you are concern about your reputation, then spend time to talk to your CEO/​COO or whoever you need to talk to improve the quality of patient care. Also, keep in mind that if you underpaid n overworked the floor employees, it will effect the patient care tremendously.
Management reacted as soon as they saw the negative review on their facility meanwhile when the patients need help, nobody is there to help and most of the time, nobody can be found on the floor… very interesting way of running their business and expecting good review.

clean and spacious — not your regular nursing home. great place to take your loved ones needing care. they have a rehab department that is phenomenal. staff are approachable and helpful. the administration is very attentive and cares for their patients.

Well if you are a self sufficent individual great! If you are not too bad, if you need help going to the restroom diapers ²⁴⁄₇ because you can call and call by the time someone can come by you’ve probably already gone in your bed. Brushing teeth while most here have no teeth or dentures, forget about brushing teeth, unless you can get up and do it yourself, brush hair nevermind there is a beauty shop that is kind of hidden, and yes you have to pay but a daily brushing, forget it. All the rooms are dark and dingy with poor lighting unless you are right next to the window, but if you have poor eyesight once the sun goes down you’re in the dark, so if you can’t see dinner you probably can’t eat it… too bad. Alarm on the bed was worth crap or maybe not working or no one was monitoring it I don’t know how that works, fall out of bed lay there for a good half hour… yes, on the floor, guess no where to fall from there, and no one notified patient’s family… too bad. The CNA’s are mostly friendly, broken English sometimes hard to understand especially for hard of hearing English only persons, but there are only about 3 to a floor maybe only 2 at night. Each time I visited my family member their neighbor would beg me to do something, no one would come. I go up to the desk where the RN sits or LVN not sure major attiture you are lucky to get eye contact! Nurse getting meds ready at the cart looking at facebook! wtf is that I need to friend them in order to get their attention. No protocol for discharge again the RN or LVN at the desk like they are too busy to really communicate anything with you. Like maybe a simple «I don’t handle that but so n so will meet you in the room» nope the girl just said what’s the patient’s name, then walked away from me. I feel like any therapy in the mornings is just «undone» laying in a bed in a diaper for the rest of the day and night. The therapists are nice, supportive & Friendly. If you call the floor where my family member was, second floor you may get an answer from the nurses desk, I don’t know why not, someone is always sitting there. So if you are one of the lucky ones who can wheel yourself around go for it find the nearest elevator and call a cab, über, or head for the bus stop!

I was in a real bad car accident and had to have left hip surgery. I was transferred to Kindred for physical therapy the last week of August 2015 I got to choose the window side looking towards the mountains.
PROS:
— I have to give big props to the (CNA’S) Certified Nursing Assistance. They were wonderful, caring, attentive and compassionate. Always would come to check up on me even when I didn’t ring the bell. They were always up down the halls attending to other patients.
–LVS I didn’t really interact with them unless I needed my medication, but they were courteous
— My case managers both from Kindred & Kaiser would check up on me regularly
–My doctor would come every morning to see how i was progressing
–The Physical therapist were very caring. They explained the process of my healing and also the exercise that were going to get me to there.
–They have daily activities for the patients on the 3^rd floor.
–Patients family are always welcome
CONS:
–Showers need some upgrading, smelled like mildew and are cramped with laundry carts.
— Food was okay. They have a menu & you get to choose what you want for the week. What can you expect it’s hospital food.
-
Overall my stay there was pleasant. I went in not being able to walk and when I left I was able to walk with a walker.

Pro: My mom went there for a broken leg. The staff that visited our room was very friendly. We were very worried at first because this place had some pretty bad reviews. We heard patients not getting help and going to the restrooms on themselves before any staff members showed up to help, but we did not get that experience. The staff came on a timely manner when we buzzed them. However, my mom did mentioned that there were a few times when they took a while to get to her room. After some physical therapy, she was able to use the restroom on her own and she stopped buzzing the staff. I felt that the staff who came to our room was very attentive. There were two days when my mom’s insurance company came to check on all their patients and to make sure they got everything they needed from Kindred. It was nice of her insurance company and Kindred was extra attentive that day.
Con: The day before my mom was going to be discharged, we were told that an ambulance vehicle was going to pick us up. The ambulance was going to take us to her surgeon’s office. After the visit with the surgeon we would be allowed to go home. I was told to meet her at the surgeon’s office. On the day of discharge my mom called me and told them they canceled the ambulance ride and I had to pick her up. I found out that Kindred had canceled it without telling us. The only reason my mom knew about it is because she noticed the surgeon’s appointment was getting close and she saw no ambulance there. They told her after she inquired about it. If my mom did not ask, then I would have drove all the way to the surgeon’s office and maybe she would have miss her appointment completely. The Kindred staff told me that they don’t normally call the ambulance if you are being discharged. Also, we had to do some paper work before we were allowed to leave. Nothing wrong with that, but why not get that done earlier or the night before? It seems that we got two different sets of information. More importantly, we would have been waiting and waiting if my mom did not ask. They need to learn to communication with patients and each other. We would have missed the appointment with her surgeon if she did not call me to pick her up. The staff did not seem concerned with this problem.
Con: Since my mom broke her leg, she needed a wheel chair and walker when she got out of Kindred. She was at the rehab center for about two weeks. She inquired of them repeatedly about getting a wheelchair and walker. I inquired with the staff on the day before her discharge and they told me that her insurance was going to buy the wheel chair and I need to get the walker myself. That’s great! But how long did Kindred have this information and when were they going to tell us? I went crazy that day shopping around for a walker. They cost $ 90 everywhere I went. If Kindred told me earlier, I would have ordered it online for $ 40. Once again, it comes down to communication.

My father was sent here from Foothill Pres. hospital. He was at Kindred Foothill 231b for 39 days. What a great place their rooms and halls were very clean and the staff was friendly, always greeting me with a smile. The level of care that was given to him was A+. I was there 5 days a week and my brother was there 7 days a week. Helpful friendly staff with the highest regard for his safety and welfare. Nurse Cindy Lopez was a ray of sunshine traveling up and down the halls attending to her patiences. Nancy the speech therapist was a no nonsense motivator with her dry sense of humor had him laughing as well as being challenged daily, now he can swallow and eat again. Paula and Mike in physical therapy working him as hard as they could daily so he could get his strength back. Gina who looked after and took care of Dad daily; when he didn’t have a meal she asked what he wanted and ran down to the kitchen and stood there while the cook quickly prepared something. 5 minutes later he had his breakfast. Thank you Kindred Foothill for the loving care and concern that you had for our Father.

Calif. Dept. of Public Health gave them a 2 out of five stars in the last annual review.
My 82 year old mother was sent there after hip surgery due to a fall. She was on the Kaiser floor. Stayed 2 weeks
Pros: Geriatric Registered Nurse Practitioner, Diem-​Linh. She was caring, sensitive, with great communication skills and was the saving grace for my
mother’s care. She gets 5 Stars. Dr. Le was also very good. P.T. & O.T. Staff was good, caring, nice, friendly and wanted to help — They get 4 stars. Facility was clean
Cons: Nursing Staff 1 to 2 stars. Patient care 2 to 3 stars. Dispensing and obtaining medications 1 to 2 stars. Warmth & friendliness 1 to 2 stars Average response time 30 minutes, sometimes 45 to even 1 hour (way too long for someone in pain or almost falling or just needing help — 1 to 2 stars..
No speaker system in beds. No way to tell a nurses if something was urgent. The nurses are too busy, they have too many patients and too many things to do. Most seem unhappy, some are unfriendly, defensive, evade questions. Others are solemn and impersonal. Very few were semi-​friendly. We only had 1 person who smiled at us every day, Thank You, Cindy.
A lot of medical personnel do not wear name badges or any identification, they constantly revolve staff, making it difficult to identify nurses, CNAs, etc or for them to get to know the patient. They do not write who the nurse or CNA is in the rooms.
Other details, if you feel like reading:
Upon arrival, my mother was placed in a room with a woman who was cursing every few minutes. She was in pain for hours and they did not have her pain medication. She was exasperated cursing the facility, the management and staff. I pleaded that my mother be moved to another room (there were lots of empty beds) but to no avail. It was very distressing. After about 2 ½ hours, a nurse came in and gave her a shot. My mother hardly slept that night.
The next morning, a doctor was profusely apologizing to the that patient for the problem between them and the pharmacy. The woman transferred out that
morning.
The next 3 days were very frustrating because they kept giving my mother the wrong dose of one of her medications, omitted an other, tried to give her medications she wasn’t suppose to have and/​or did not recognize. Each and every time they made a mistake, we corrected them, they got irritated and insisted they were right, then after verifying, they would claim to have fixed the problem but the next time someone new would be dispensing the medications and we would have to start all over again. On the 4^th day, finally they started giving the correct dose 90% of the time but some meds were still omitted from time to time.
I had hoped my mother would have been further along in her recovery before she was released. I feel that she would have made much greater progress if the nurses had the time to do things like taking her to the bathroom regularly (instead of just changing her diaper), encouraging her move, sit up, gently moving her to and from a wheel chair. I really wish management would increase the nursing staff to improve patient care and nursing environment.

Only because I can’t do a lower review. I have now spent 1 hour on hold. Nope. Not exaggerating. I am just trying to get in contact with my mom who is a patient there. I’m starting to feel like I’m getting the run around? Is it really this difficult to talk to a patient and find out how she is? Is this place hiding something? Why do they keep putting me on hold yet no one will let me speak to her. Very strange.
Anyhow if you can avoid this place please do. If they are this way when families try to contact their loved ones, how good is the care really going to be?

When I first saw the ratings I was really worried about my mom staying here. This place must be under new management because the staff was very attentive and friendly. I would give it an extra star if the place was updated and had private rooms. Maybe thats asking for too much. Oh and the food is pretty good.

If there was something less than one — I would give it! Not once did I see any one wash their hands. Not once did they clean the pic line before putting in the new IV line. Used the flush push more than once that was left one the window sill! Both patients in my husbands room had to have their pic lines redone because they leaked. Breathing treatment mouthpiece never once cleaned, picked up from the floor and just reused! The list goes on and on. This place should be closed down!
UPDATE 2−12−15
I have since filed a complaint with the Health department after reading others as this was not a one time occurrence. Not only did the discharge doctor recommend hospice for my husband — not consulting ANY OF HIS DOCTORS — which we thankfully declined, and now three months later following advise and treatment of his doctors– he is CANCER FREE and healthy! This place is HORRIBLE! If you care about your loved ones stay clear of this place. Run run run from here.

The 3 stars is due to it only being 3 nights so far that my mother in law has been staying here. She was originally transferred from Kaiser in Baldwin Park to a facility in LA called Country Villa Rehab. In comparison Kindred is cleaner and in a safer area. We liked Kindred because it’s only two people per room. There is enough room for personal items. Her room has a nice mountain view from her window. The facility offers activities and a large dining room for everyone to be able to visit with family.
Unfortunately, she broke her ankle on her first night due to a bad dream and she is still very weak. Kindred took the necessary steps on the same day and helped reassure us that she was in good care. So far everyone from admissions, Robert the concierge, doctors and all the people working the nurses station have been so great and attentive. Everyone is professional and very caring.

I agree run from this place. It looks good from the outside. Check out the lawsuit walsh vs kindred. I wish i would have Unilocaled this place. Understaffed, some staff care but MOST hate their job and went to get a certificate cuz their friends could get them a job. If these bitches hate cleaning up after elders etc. then get a job at Starbucks. Most can barely speak english. They can only handle simple clients. My mom had dementia and amputation. She was a serious patient who needed someone to check on her hourly. Left her in her piss or shit for over hour. … Which caused her pressure ulcer to become infected. I wish the worse karma. They work at snail pace. Informing Drs. Etc.
Like i said if ur loved one has a simple recovery and u can be there everyday. … Then there is a chance of good healing.

My dad stayed here for a week to recover from spinal surgery. They often neglected to give him his pain medication during the day, and when they did remember, they would wake him up late at night to do so (because so much help that is!). Some of the nurses were very sweet and caring but others were just horrible.
In addition, it’s not very clean. They stored a dirty bedpan (smeared with feces) in my dad’s personal storage space with his blankets and clothes. Whenever my mom confronted them about these things, they gave attitude back. We were so glad to finally get him out of there, he gets much better care at home.

My mother in law was a patient here. She came for rehabilitation after her hip replacement @Foothill Presbyterian. She was at Foothill Presbyterian for two days, and then transferred here for two weeks. We were impressed with the facility was very clean. The staff was very attentive the nursing staff, rehab staff and the case worker. My mother in law commented that her call light was answered quickly. She loved that everyone introduced themselves. She reported that the food was good. Her doctors came to see her, Dr. J was outstanding.
My mother in law reported that there was a plan in place discussed with her doctor and the charge nurse, and that everyone worked together. My mother in law was impressed that she met all her goals ahead of time. When it came for discharge, the case manager had made sure she had a follow up appointment with the outpatient physical therapy, her orthopedic surgeon, who came to see her before discharge, and her primary. Her surgical incision healed nicely. The staff kept her impeccably clean, made sure she had her belongings for discharge. The only problem if you can call it that was the vendor who delivered the home supplies ran late. He informed the case manager, who offered to delay the discharge until all the equipment made it home. She did not need to as was only slightly late.
My mother in law has been in hospital administration for 40 years. Years ago when she had cancer treatment at a prestigious hospital private suite, limo service, private nurse and the other perks that came with being at the top. When I asked her how it compared, she stated her care here was just as good, without all the unnecessary perks. Shout out to Nancy from PT, and Michelle, the friendly nurse who is on top of everything with a smile. Thank you for the care she received it was outstanding. My mother in law was offered to stay longer, and she would have if she did not have a $ 50/​day copay.

Wow. I am surprised they are still in business. Before you go any further — if insurance will accept anywhere else — go.
The staff did not understand my dad’s illness. We had to rush him to the ER because they neglected to tend to his needs.

If I could give this place 0 stars, I would. My father was at this Kindred twice this year. The first time, a male CNA (who obviously thought my dad had dementia, but he hasn’t) regularly entered my dad’s room and took naps on the floor behind the curtain where he couldn’t be seen from the hall, he did pushups and other exercises, and several times my dad woke up to find him using his electric shaver and going through his belongings. We complained, but as far as I could tell nothing happened – that CNA was still assigned to care for my dad. The second time my dad was there, he arrived late at night with a box of See’s candy that was stolen by 7:30 the next morning, when I arrived to sign papers. Since he arrived after visiting hours, the thief was an employee.
The best part? This place sent my dad home with a scabies infection that was so bad it took over three months for the rash to heal and I had to throw out his mattress set and buy him another. If you care for your family member, take them elsewhere.
Really? Some ass found this review «funny»? You must be an employee or a stockholder of this dump. Feel free to check in to this place, by all means. I look forward to hearing of your experiences.
Since I posted this review I’ve learned more about this Kindred. As far as reviews go, what I’ve learned would be considered hearsay, but this Kindred has been and still is under investigation for patient abuse and neglect, and was shut down during these investigations for three of the last six months. The woman whose daughter filed the complaints that instigated the investigations is dying as a result of the *care* and *treatment* she received at this Kindred.
Do you still find this «funny»?