Lane Bryant

Pretty much done with this store. The employees just lied to my face, twice.
The first time they told me they don’t return stuff after it was torn up in the first wash, even though their main office has done it for me before.
And the second thing they said was they don’t have the product, when I turned around to see it hanging on a rack behind me.
It’s not like she was busy, she was folding shirts and chatting with her coworker, who was also just as unhelpful. There were no other customers asking for help at the time.
Terrible customer service.
Step your game up Lane Bryant. You cater to a specific body type, I would expect better costumer service considering you ONLY have a select group of customers.

Just shopped there tonight when it was about to close. The customer service was excellent! Britney and Naira were so helpful. They found items within my budget, and although the store closes at 8:00 PM, they were so gracious to help me find what I needed for a job interview the next day, which made me feel calm. Thank you so much for a wonderful experience, and a special thanks for your patience in staying open longer than usual. So very grateful!

Best customer service I’ve ever had! Seriously, my favorite bra of 5 years decided to snap the underwire. Oh the pain…
But I suffered through breakfast. Then went around the corner to the store. Although they don’t open until 10 when I walked up to the door they let me in at 9:50am. I know it’s only 10 min, but they could have made me wait.
So on to the great customer service l stepped in said my favorite bra had picked today to render it’s resignation, and she asked some basic questions and led me to an everyday wear bra. That was just what I was looking for. Underwire, no padding, and no molded cups. The down side it comes in limited colors. Pink, black and cream.
Hannah the sales associate that helped me was great, and although I had not previously purchased a bra in store, I would definitely recommend it. Much cheaper than the brands I usually purchase (mine today were $ 38.90 each). I also was able to take advantage of the 40% Presidents’ Day sale Can we say score!
They store layout was brightly light and uncluttered. The sale items were clearly marked and displayed close to the cash register. The items on mannequins were displayed near by. I hate having to walk clear across the store to look for items.
I went in for a bra and left with 2 bras, yoga pants and a pair of Navy ankle dress pants.

I was not impressed with this store. I’ve been in several times and always find new staff. Some are wonderful and some don’t even acknowledge you. The store is kind of junky looking… it’s set up like a Target or Walmart, however, their prices sure aren’t as low! I’m not sure why the clothing in this store is so expensive… it’s not any better than Khol’s or Ross clothing. I would only shop their if there was a major clearance or BOGO sale.

Literally the worst customer service :/​I worked retail for 10 years and not greeting someone when they’ve made it all the way to the counters AND YOUR’E STANDING THERE, busy talking about how good tacos are with your coworkers… working out a plan to go get some… that’s totally unacceptable and unprofessional. I went in for a bra, which, btw, they had nothing in my size, and I had to wait 10 minutes before I gave up waiting for help and just asked. RIDICULOUS. Bye Felicia.

One star because I can’t live without cacique bras. Two stars because the new location is easier to get to and you don’t have to deal with the Americana or galleria crowds. Customer service was bad, I mean, it was nonexistent. I let myself into the dressing room. I waited to be rang up. My cashier did tell me to have a good night, but she never looked up at me. Employees really need a reality check. If you’re not happy there, leave.

Great customer service. Every time I’ve been in they’ve been incredibly helpful. I went in after having my baby and needed lots of help fitting my new shape and size. Clothing selection is quite large. I tend to stay away from the sparkley numbers. But overall, great basics– tee’s, jeans, tops, athletic wear, tanks, capris, bras, and undies.

It’s interesting to read all of the horrible reviews on the service at this location,
since I was assured I was alone in my complaints by staff & higher ups.
I’ve been to this store over the course of 2 years, every single time I am ignored by
staff until I ask for a fitting room or ask someone to ring me up. Staff will be in full
on convos with each other though. I’m treated more like an annoyance than a
customer every time.
I too had a return issue here. Burbank goofed & double charged me, I was told over the phone to go into my local store… which is Glendale, but I avoid due to reasons stated above. I was told very rudely I needed to go back to Burbank & was dismissed by the manager. I asked her to help me as this situation was not my fault & I had proof of what happened. She called Burbank to ask if they remembered telling me I could do this at her store, they said no, so she hangs up on their staff & confirms how wrong she «knew» I was. I then explained to her their service sucks & the only reason I was there was due to a mistake that I had no control over, if she would help me I would get out of her store & not return. She snapped at me that I could wait until she was done, on top of the 20 minutes I had already been waiting. She then rudely calls the other store telling them about the hassle I am causing her, & I explain to her while she is on hold that this is why I do not shop there. She snaps at me that is MY opinion, & I remind her yes that is the CUSTOMERS opinion. She then tells me to «stop talking to her because she is not listening to me».
She did handle the return of the item I never received, & I thanked her for her help. I let her know that is not the way to handle a business, & if they wanted to do well they should be more courteous to their customers. She stared at me blankly as if she couldn’t care any less, then after about a minute of staring at me muttered «sorry you feel that way» as she waited for me to leave.
I was in line waiting for at least 10 minutes before she even noticed me originally & I never once saw this woman smile, her whole attitude screamed she hates her life & her job.
I complained to her boss who seemed to not be too concerned, as she swears
this store has never received any negative feedback.
I then spoke over the phone with the manager at Burbank who apologized endlessly for the hassle, & asked me to please come shop with them again, to not let this bad experience keep me from both stores. It was a mistake on Burbanks part & I get that happens, this has been my only issue with them. They really get customer service & conflict resolution, I was trying to get back $ 8 for christs sake. I will be shopping at Burbank in the future, but I will never set foot in the Glendale LB again, & will tell as many people as I can they do not value their customers AT ALL.