Glendale Healthcare Center

Just one star! Actually I have no intentions giving this facility a star at all. If you are a caregiver or a sitter make sure the CNA’s staff will still have to take care of your patient! They have no idea that a caregivers or a sitters are a big help. They have no idea patients with caregivers or sitters are still their patients. Caregivers or sitters are not under your payroll so please don’t treat your caregivers or sitters slaves! Thank you!

I cannot say enough good things about Glendale Healthcare Center. I came out of a very bad experience with Glendale Memorial Hospital, verging on patient dumping; and, because the insurance company did not want to continue paying for the hospital room, the diagnosis swiftly swerved to such that I was ready for a skilled care nursing facility — a «nursing home,» as hospital staff mostly referred to it. With such a glaring and unprofessional lack of communication by Glendale Memorial Hospital staff, I had envisioned going into a situation where there were 10 beds to a room, 100+ rooms to a facility, and everyone maundering in their infirmities and lacking proper medical attention.
Fast forward to my transfer to Glendale Healthcare Center, and it was a complete reversal. The staff, from LVNs, CNAs, social workers, nutritionists, chefs, occupational therapists, and resident services staff were beyond compassionate. They were attentive, personable, accommodating, and always empathetic to my condition. The motto here is to get the person well and re-​integrated into community life. Physical therapy is 5 days a week, and you don’t languish into immobility or atrophy in a bed. The food service is excellent, and always ready to accommodate you in any food you are allowed to eat, given your specific condition.
The facility is 5-​star rated, rooms are cleaned daily, and they are even willing to do your laundry for you.
My only criticism is a weak link with certain of the CNAs regarding the maintenance of medicine supply and working with the resident doctors and pharmacy to always have required medications on site, most specifically on weekends, where a given medication is almost out, and it the re-​ordering of it is not timely coordinated with a doctor who may not be on site on the weekend. Again, this is an issue with possibly 1 or 2 staff who administer medication, who should but do not proactively exercise due diligence to facilitate a consistent supply of medications for residents. I can’t imagine a resident in need of pain medication, such as myself, being told they have to wait 2 days, next business day until a doctor is in the office to re-​authorize. That is patently absurd, and a breach of the Hippocratic Oath. But it is an issue that, once resolved, will have the place running like the excellent machine it is.
All and all, I would recommend Glendale Healthcare Center as highest on my list.
Wonderful place for getting you back into health. Much love to them all*

Attention: All Staff
I would first like to express my gratitude towards you all. Beginning with the housekeeping, nursing staff, activities, dietary, front office, social services, MR, everyone. Thank you so much for being caring and attentive to my daughter. You all have a special place in my heart as well as hers. Thank you very much!