Firestone Complete Auto Care

After a week of working third shift and having been run into the ground by my boss I figured the last thing in the world I wanted to do was throw away a few of my precious free hours losing money on car maintenance. Then I walked into the Kingdom of Heaven that is 7952 Ritchie Highway, Glen Burnie, Maryland.
Greeted promptly and courteously by the staff, my vehicle was quickly inspected, the problems identified, solutions offered and explained in layman’s terms, and the service was completed.
The staff is friendly, knowledgeable, and they don’t try to screw you over. I couldn’t recommend this place more.
The management clearly knows what they’re doing, and they run a good show. I very much look forward to having my vehicle serviced at this Firestone in the future.

Took my car there for a flat tire. They got me in and out in 45 minutes as a walk in and for less than $ 21. This place isn’t fancy, but they are clean, staff is friendly, and most important, they didn’t try to run up the price. Made suggestions for new tires, which I already new I needed, but no pressure sales. Was very satisfied.

Been here twice. Great service both times. Marcus and Chris were very patient with me and all my questions and needs. They had no problems explaining and showing me what my car problems were and how they were going to fix them. It’s nice to know I can count on them being new to Maryland.

I made an appointment for an alignment at 1pm. I arrived 10 minutes early, with only one other person in the shop, and was told that it would be 45 minutes. 30 minutes later, they hadn’t taken my car inside. I asked about it and was told that they were going to get started in a minute or two. I waited another 15 minutes and they still hadn’t even taken my car inside. I asked again and was told that they were going to look at it in «another 5 minutes or so». I asked for my keys and left. I don’t know what I did to offend them, but they clearly didn’t want me as a customer.

I’ve only had oil changes done here (as well as another reviewer) and i typically wait there instead of dropping it off.
In my experience, always a friendly staff, prompt service (less than an hour with appointments), have been presented with ‘recommendations’ when wrapping up paperwork and payment, but never been pressured to act on what they suggest.
They’ve always used a synthetic blend «Kendall» brand oil (what % of each part of the blend is actually in there, i do not know though, but don’t really care). and i have always been happy with their acceptance of coupons. putting me at about the same price that it would cost me if i were to change everything myself.
–1 star only because i just remembered one weekend i had an EARLY morning weekend appointment, right at opening time. but when i got there, they had nothing for me in the system and said they had no way to fit my car in that day. I had actually confirmed the appointment a day earlier as well. very strange and annoying. but that only happened once.
Fairly small waiting area and mildly comfortable (non-​moveable) seats. Windows right there to watch them work if you want. They do have magazines, papers, TV, water fountain, (maybe coffee, i can’t remember) and a bathroom all right there, so it’s overall good, i’ll keep going there.

Good oil change service. Thats all I’ve ever had done here.

I’ve been going to this Firestone location for a couple of years. A couple of years ago they said my wife’s Lexus needed brake work. I didn’t belive them, with only 42,000 miles on the car. We they were going to do the work for a couple of hundred $‘s. Sure thing 6 months later the car needed brake work, but it cost me $ 700 at Annapolis Lexus. I have the lifetime tire balance & rotate for my car. I has made my tires last a lot longer. I get the oil changed, and the tires balance and rotated there every 5,000 miles. I am happy with the service they provide.

I know the business of any business is to make money. However, sometime businesses go to far to fleece the pockets of their customers. Check this out… A few months ago, I got some new struts on my work car, and took it to Firestone for a front end alignment. After leaving my car there for about 3 hours, they called and told me they were unable to align it. They claimed I needed a new rack and pinion steering box, along with a whole bunch of other shit. They told me to get everything done would cost about $ 1400. These bastards even charged me $ 25 just to look at it. I gave them $ 25, and basically said «fuck yall», and left. Later on, I took my car up to Pep Boys (Manny, Moe and Jack) to get the same alignment performed. They put on 2 new tires, and did the alignment. The car rides straight and fine now, and it only cost me $ 200. Just imagine if I had said, «OK» to those Firestone Fucks. I would have been out $ 1400. Glad I checked out Pep Boys.